Total Control: Pre-Planned Responses Imagine if you could always know what to say in any situation. Having the right thing to say is possible. The trick is to think about all the possible ways a conversation may go and create a Pre-Planned Response. The secret is to work it from every angle until you have covered everything possible. Leave no stone unturned. So, what happens when the conversation arrives? 1) You will be calm and collected. 2) You will not be surprised. 3) You will have the right thing to say. What happens if you are surprised? It's impossible to predict what everyone will say. But you can focus on the unexpected because you have everything else covered. Learn more about your ad choices. Visit megaphone.fm/adchoices

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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