Today we are talking about recent scheduling challenges in a growing medical practice. Dr. Addison Killeen shares that recently tensions arose between the front and back office due to a busy schedule and increased patient load. To simplify the situation, Dr. Killeen shared a quote from Pastor Craig Groeschel, emphasizing that growth leads to complexity and complexity kills growth. Rather than implementing complex rules, the speaker opts for a values-based approach, focusing on the core value of providing a fantastic guest experience. The team is encouraged to use their judgment and adhere to core values, particularly in situations where the patient experience might be compromised.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related