In this episode, join Dr. Killeen as he recounts a challenging encounter with a disgruntled patient, shedding light on the pitfalls of staff miscommunication and 'System One thinking.' Delve into the distinctions between 'System One' and 'System Two' thinking, and discover how fostering a mindful approach can prevent errors, enhance patient experiences, and fortify trust in dental office settings. Learn valuable insights to navigate through bad patient interactions and promote a seamless, error-resistant environment. For more information about Dr. Addison Killeen, visit: www.addisonkilleen.com or interact with him on a daily basis at www.DentalSuccessNetwork.com

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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