Workplace violence and burnout don’t come out of nowhere—and in this episode, Teepa and Greg dig into the uncomfortable reasons behind it. You’ll hear how a task-first, us vs. them culture and a lack of dementia-specific skill-building can escalate everyday moments into refusal, fear, and trauma for everyone involved. Stick around for the practical shifts that change the whole dynamic: leading with relationship, understanding brain change, and building skills that reduce risk. If your team is dealing with burnout, refusals, or escalating moments, the PAC Champion Courses are a practical next step—short, skill-focused trainings that build a shared approach for how you show up, connect, and respond when things get tense. They’re designed to help staff move from “I’m just trying to get the task done” to “I know what to do next,” with tools that can be used the same day. Explore the Champion Courses and see which level fits where your team is right now.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

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