See the Human Being First (ft. Phoebe Yang)
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What is the main topic discussed in this episode?
Ultimately, at the end of the day, everything comes back to the people.
What most people who try to disrupt healthcare from a technology perspective underestimate is the importance of the people and the culture. And it's really the only industry in which the greatest predictor of success is directly tied to how well you see the human being as first. But that relationship is one built on trust. And so if you can't orient yourself around that model of trust, it's going to be very hard to be successful.
Welcome to Digital Voices, where healthcare and life science leaders explore the real work behind transformation. This podcast is about people, leadership, and the conversations that move healthcare forward. Now your host, Ed Marks. Hey everyone, welcome to another edition of Digital Voices. So excited as I am every week because we have the greatest guests. And today, and this episode, we have Phoebe Yang. Phoebe, welcome to Digital Voices.
Thank you so much, Ed. I love listening to your podcast. And so it's exciting to be here. Thanks for having me.
And you're like this icon in the industry. I know everyone knows you and we'll dig a little bit deeper, maybe some areas that people don't know as much about you, but you're just a fabulous person. And we just really sort of met, I think just digitally, if you will. I followed all your stuff and you've been, like I mentioned, an icon in the industry. So I've really listened and learned a lot from your experiences that you share so well. But the most important question, Phoebe, that we have in the entire program is what songs are on your playlist? What kind of music do you like to listen to?
You know what? The songs on my playlist, they vary from Rise Up to Gregorian Chants. I love jazz. I love classical. And I love the really ancient music, too, that you don't hear so much anymore.
I love that too. And we're going to add that. We do have a digital voices, Spotify playlist, and we always add to it based on our guests. And I don't think we have any Gregorian chants. So add some, but yeah, I've been down to listening lately to some Aramaic from the time of Christ, you know, in that region of, of the world. And it is so beautiful. And then one, you know, how it works with algorithms, one led to another to led to another. And I was like, I, it's been like up on my screen for, for months now. So it's,
Amazing.
What pivotal moment changed Phoebe Yang's career path?
Oh, you'll have to send them to me because I know I would enjoy them. Ancient music is very both meditative, but inspiring. There's something just qualitatively different.
What about life message or mantra? Are there words that kind of guide you to how you live?
Yes, there are quite a few, but I would say the way that I orient my life or try to, and I fail every day, but I work at it every day, is there was a great commencement, it's my favorite commencement speech. Barbara Bush gave it in 1990 at Wellesley College. And she was not, the student body there did not want to receive her as their commencement speaker. They wanted Alice Walker from The Color Purple. And but she it was an 11 minute speech. You can still hear it. And I sometimes go back and listen to it. It was just brilliant. And one of the things she said in that speech was, you know, at the end of your life, you are not going to care about whether you, you know, pass that test or not. or closed that deal or won that case, what you're going to care about is did you spend time with the important people in your life and how did you invest your life in that way?
And so I try each day to make sure that, you know, even if I'm on the road a lot that I have made a point to make sure that the people in my life and those in my life most important to me know that they are most important to me. Because sometimes what's on our calendar doesn't really reflect the priorities of our hearts.
No, that's a great reminder. I'm going to look that speech up, especially since it's only 11 minutes. What's your story? Tell us about your time growing up.
How did Phoebe Yang's upbringing influence her career choices?
Yeah, so my origin story is I'm the daughter of a single-parent immigrant who was a father, not a mother.
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Chapters
8 chapters
1
What is the main topic discussed in this episode?
0:00–2:35
2
What pivotal moment changed Phoebe Yang's career path?
2:35–4:23
3
How did Phoebe Yang's upbringing influence her career choices?
4:23–8:51
4
What lessons did Phoebe learn from her experiences in healthcare?
8:51–10:48
5
How does Phoebe Yang define 'curious humility' in leadership?
10:48–13:19
6
What impact does AI have on the healthcare industry?
13:19–15:22
7
How can technology disrupt traditional healthcare practices?
15:22–15:57
8
What strategies does Phoebe suggest for fostering trust in healthcare?
15:57–36:53