Virve Hyysalo is a Senior Service Designer who works at Pentagon Design. In this interview, we talk about all the co‑design work that went into creating the Oodi Library in Helsinki. She walks us through the methods they used, and how these approaches made it possible to include different marginalized groups in the design process.We move from the big picture to the tiny details—really diving into how this project was shaped with care, attention, and love.This interview is part of the lists: Diseño de servicios, Finnish design in public sector, D&D in English, Finlandia y diseño, Bibliotecas y diseño. Even though some of the lists titles are in Spanish, content can be found also in English. All the list of episodes in English, which has now more than 40 episodes can be found in the D&D in English. She recommends us to read: Design Participation by Sampsa Hyysalo

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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