Andrew Bloch shares the challenging story of opening Frank PR's New York office after successful expansion to Manchester, Glasgow, and Sydney. What started as a promising venture with moderate success ultimately became a significant business lesson about knowing when to walk away.• American business culture proved vastly different despite sharing the same language• US clients expected much larger account teams - one "small boutique agency" had 35 people on a single account• American executives would readily agree to meetings but rarely convert to business• US candidates interviewed exceptionally well regardless of actual skills or experience• Frank's disruptive UK approach didn't resonate with the more conservative US PR market• The New York office became a drain on the London headquarters despite being marginally profitable• Making the tough decision to close the office was painful but necessary• Sometimes acknowledging failure and moving on is the strongest business decision Is your strategy still right for 2026? Book a free 15-min discovery call to get tailored insights to boost your brand’s growth. 👉 [Book your call with Chris now] 👈 Subscribe to our Newsletter✒️Don't miss a hilarious mistake or free event by 👉 subscribing to our newsletter here. 👈 Follow Chris Norton:X, TikTok, LinkedInFollow Will Ockenden:LinkedInFollow The Show: TikTok, YouTube

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“What did the council decide on item 42?” — answered with the speaker and the moment.