The Evolution of Dental Labs: How Technology is Transforming DSO-Lab Partnerships
episode
Group Dentistry Now Show: The Voice of the DSO Industry
41 min
3 speakers
3 chapters
transcribed 1 month ago
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Hey, everyone. Welcome to the Group Dentistry Now show. I'm Bill Newman. We appreciate you joining us today. And we're going to talk about the evolving relationship between dental labs, dentists, and DSOs. And I think a lot of that change in the relationships has really been driven by technology. And I'm really happy to have on the show today, Brittany Mook. She is the Corporate Accounts Director for National Dentex Lab, NDX. Brittany, thanks for joining us.
Thank you for having us.
And we have Sandy Slobey. She is the Director of Clinical Operations for TDM, which is Today's Dental Network. Sandy, thank you for joining us today.
Happy to be here. Thanks for inviting me.
And I really appreciate you both joining us. I think you're going to get a great perspective. NDX has been around for quite a long time and has really evolved as a lab. And we really want to talk about that evolution today. Labs are not the way they used to be. And it's not that picture of a solo lab. lab tech in a dusty room, taking an impression and creating restorations. There's a lot more to it now, and technology's played a really big role. So Brittany, why don't we kick things off with you a little bit about your background, your role at NDX, and can you paint a picture of really where NDX started and what you're doing now as an organization?
Yeah, absolutely. So as Bill said, my name is Brittany Mook. I have been in the dental segment for over 10 years. Almost that entire career, I've actually been tied to technology. So I started off with CAD CAM, entry into dentistry, and then now with NDX, obviously with the technology side with labs. Three of those years in dental have been managing DSOs. And so what I do now is I work with our partner DSOs and prospect DSOs and making sure that the agreements and contracts and partnerships are both beneficial to each NDX and the customer, as well as managing the relationship. the group, whether it's on a practice level or a corporate level with these groups. NDX is unique in its terms for labs that we kind of, some people consider us the DSO of labs.
We started as a segmented group of labs and individually owned labs. And over the course of the years, we have come together to create NDX as a whole. And we have over 40 labs across the US that we own. A lot of those labs are still operated by the original people who owned the labs prior to purchase. So there's still kind of that local mom and pop feel. And then we also have our own lab that we own wholly overseas, where we're able to truly kind of have that MDX experience, but sometimes at a more cost effective for our customers. So we have the ability to, and this is what a lot of doctors are looking for and ask for, to have that local lab feel and have those touches along with our sales force because we also have over 50 reps on the ground, boots in the offices every single week, providing that second layer of support for our customers to really create that unique customer experience and to really be that customer service provider for our groups and for our offices.
Thanks, Brittany. Sandy, a little bit about your background and role at Today's Dental Network and a little bit about Today's Dental Network, if you don't mind.
Sure. Yeah. Happy. Similar to Brittany, though, I've been in the dental sector multiple decades. So it's probably going on about 30 years. And I started my career as a dental assistant, moved into dental hygiene, did that for approximately 18 years, and then actually moved out into the operational world and really kind of served with several different DSOs across the nation in multiple different capacities, actually, which is how I was introduced to NDX. And I'm sure we'll touch on that a little bit later. But as I mentioned, served in many different roles, opened up my own consulting business. And then it was probably about five years ago because TDN is a relatively new DS. So in fact, our birthday, our five-year birthday is on July 19th.
And I was... I was supporting a group up in Georgia when the executive team came to me and asked me if I would help with the M&A process when we were actually becoming TDN.
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Chapters
3 chaptersSpeakers
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