Happy to Help | A Customer Support Podcast
Episodes
Practical Uses of AI in Customer Support with Craig Stoss
14 Apr 2026
Contributed by Lukas
Send us Fan MailIn this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real sup...
Using Psychology to Thrive in Customer Support with Melody Wilding
10 Mar 2026
Contributed by Lukas
Text the show!Customer support comes with a real mental and emotional load.In this episode, Priscilla sits down with Melody Wilding, licensed therapis...
Creating a Healthy Mindset in Customer Support
10 Feb 2026
Contributed by Lukas
Text the show!Great customer support starts with mindset.In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy cu...
Finding Excellent Customer Support Agents in Unlikely Places
13 Jan 2026
Contributed by Lukas
Text the show!The best support specialists can sometimes come from the most unexpected places!We're getting into what really makes a great suppor...
How Intentional Gifting Creates Loyal Customers with Sarah Betts
09 Dec 2025
Contributed by Lukas
Text the show!Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience...
Turning Customers into Superfans with Brittany Hodak
11 Nov 2025
Contributed by Lukas
Text the show!How do you turn everyday customers into passionate advocates for your brand?Brittany Hodak breaks down her SUPER Model for customer expe...
The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences
14 Oct 2025
Contributed by Lukas
Text the show!In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic r...
Remote Support Team Management with Erica Clayton
09 Sep 2025
Contributed by Lukas
Text the show!We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing...
Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
12 Aug 2025
Contributed by Lukas
Text the show!In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzspro...
The Role of AI in Customer Support with Conor Pendergrast
08 Jul 2025
Contributed by Lukas
Text the show!How should customer support teams use AI without losing the human touch? Priscilla Brooke sits down with customer success expert Conor ...
Journey Mapping the Customer's Experience with Stacy Sherman
10 Jun 2025
Contributed by Lukas
Text the show!Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intention...
Balancing Inbox Coverage and Support Projects with Chase Clemons
13 May 2025
Contributed by Lukas
Text the show!We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how...
How to Build and Maintain an Effective Knowledge Base with Mat Patterson
08 Apr 2025
Contributed by Lukas
Text the show!A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we'...
Communicating Effectively with Developers and Tech Support
11 Mar 2025
Contributed by Lukas
Text the show!We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to...
5 Easy Ways to Instantly Improve Your Customer Service in 2025
11 Feb 2025
Contributed by Lukas
Text the show!Want to take your customer service to the next level in 2025? In this episode of Happy to Help, we’re breaking down five simple yet p...
Lessons from 20 Episodes of Happy to Help
24 Dec 2024
Contributed by Lukas
Text the show!As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sa...
Cultivating a Healthy Support Team with Suneet Bhatt
10 Dec 2024
Contributed by Lukas
Text the show!In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and produ...
How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson
26 Nov 2024
Contributed by Lukas
Text the show!In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development a...
Crisis Management Tips for Customer Success Teams
12 Nov 2024
Contributed by Lukas
Text the show!In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outag...
Customer Support Strategies for a Stress-Free Holiday Season
29 Oct 2024
Contributed by Lukas
Text the show!As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your s...
Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas
15 Oct 2024
Contributed by Lukas
Text the show!At ElevateCX in Denver, industry leaders, CX professionals, and customer success veterans gathered to explore the future of CX and custo...
How to Write Remarkable Emails for Customer Support
01 Oct 2024
Contributed by Lukas
Text the show!We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Pod...
Strategies for Understanding and Implementing Customer Feedback with Chase Clemons
17 Sep 2024
Contributed by Lukas
Text the show!We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support a...
The Importance of Finding Your Community with Sarah Hatter
03 Sep 2024
Contributed by Lukas
Text the show!We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of communi...
Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time
20 Aug 2024
Contributed by Lukas
Text the show!Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t hav...
The Art of Training New Hires Efficiently
06 Aug 2024
Contributed by Lukas
Text the show!Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into pri...
The Power of Kindness in Support and Leadership with Sarah Caminiti
23 Jul 2024
Contributed by Lukas
Text the show!What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, fea...
How to Add After-Hours Customer Support for Small Teams
09 Jul 2024
Contributed by Lukas
Text the show!Should your small business stick to regular business hours or add after-hours support without burning out your team? In this episode, P...
Strategies for Working With Angry Customers
25 Jun 2024
Contributed by Lukas
Text the show!Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your ...
The Evolution of Buzzsprout Support
11 Jun 2024
Contributed by Lukas
Text the show!In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzspro...
Tips for Hiring a Stellar Customer Support Team
28 May 2024
Contributed by Lukas
Text the show!Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins us...
Setting Brand-Aligned Support Tone That Turns Customers into Fans
14 May 2024
Contributed by Lukas
Text the show!In this episode of Happy to Help, we explore how your brand’s tone of voice can shape the customer experience and strengthen customer ...
Establishing Communication Goals for Your Support Team
30 Apr 2024
Contributed by Lukas
Text the show!On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting...
From Perfectionism to Mastery: How Real Mistakes Build Customer Loyalty
16 Apr 2024
Contributed by Lukas
Text the show!When perfectionism runs the show, the customer experience pays the price. In this episode, Priscilla Brooke sits down with Buzzsprout co...
The Transformative Power of Empathy in Customer Support
02 Apr 2024
Contributed by Lukas
Text the show!Empathy isn't just a buzzword within customer support—it's a vital tool that we can use as customer support specialists to c...
We're Happy to Help
21 Feb 2024
Contributed by Lukas
Text the show!Welcome to the first episode of Happy to Help, a podcast about customer support from the people at Buzzsprout! Remember the last time y...