Text the show!In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with confidence, clarity, and connection!We're breaking down:The difference between demos and orientationsHow proactive education reduces support volumeLessons learned from months of live customer sessionsThe power of human connection in digital onboardingTips for launching your own educational initiative (without burning out your team!)If you’re a Customer Support Specialist, CX leader, or anyone thinking about proactive support, this episode will inspire you to invest in education and see measurable results in satisfaction, confidence, and reduced ticket volume!We want to hear from you! Share your support stories and questions with us at [email protected]! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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