Text the show!We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer support teams.Whether you’re leading a global CX department or onboarding your very first remote hire, this episode is packed with practical insights on:Building team culture across time zones (Erica recommends The Culture Map by Erin Meyer)Creating effective onboarding processesPreventing remote burnoutFostering social connection without micromanagingDeveloping communication routines that actually workErica shares lessons from leading distributed support teams at companies like TuneCore and offers real-world advice on tools, processes, and leadership mindset shifts that help remote teams succeed.We want to hear from you! Share your support stories and questions with us at [email protected]! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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