How ServiceNow Turned Talent Data Into Competitive Intelligence with Sarah Tilley

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Recorded24 Jul 2025

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In this episode of HR Heretics, Kelli and Nolan sit down with Sarah Tilley, SVP of Global Talent at ServiceNow, to unpack how a $199B company is revolutionizing talent acquisition with AI. Sarah breaks down their two-speed transformation strategy—from optimizing basic recruiting processes to unlocking game-changing talent market intelligence that most companies can't even imagine yet.*Email us your questions or topics for Kelli & Nolan: [email protected] coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.Support HR Heretics Sponsors:Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.Metaview is the AI platform built for recruiting. Our suite of AI agents work across your hiring process to save time, boost decision quality, and elevate the candidate experience.Learn why team builders at 3,000+ cutting-edge companies like Brex, Deel, and Quora can’t live without Metaview.It only takes minutes to get up and running. Check it out!KEEP UP WITH SARAH, NOLAN + KELLI ON LINKEDINSarah: https://www.linkedin.com/in/sarahtilley/Nolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—ServiceNow: https://www.servicenow.com/—TIMESTAMPS:(00:00) Intro(01:09) What is ServiceNow?(04:22) The Two-Speed AI Strategy(13:08) Getting Started with AI Transformation(20:11) The Self-Service Recruiting Era(25:02) The Low Hire, Low Fire Market(28:00) Tracking AI Adoption(32:29) Quality of Hire Deep Dive(35:43) The Future: Skills-Based Hiring This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

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