Episode 77: Intelligent Automation, Human-Centered Innovation: A Conversation with Andrew Pfeiffer

episode

Industry Iowa not yet transcribed

▲ 0

Transcript

This episode hasn't been transcribed yet Upvotes decide what gets transcribed next — 0 so far. Sign in to upvote

More from Industry Iowa

Episode 85: What Is CMMC — And Why Should Iowa Manufacturers Care? 35 min · 01 Jul 2026

Episode 84:Your Story Is Your Strategy: Legacy, Film, and the Power of Documentary in Business 33 min · 05 Jun 2026

Episode 79: AI Isn’t an IT Project: Why Leadership Owns the Future of Work 41 min · 20 Jan 2026

All episodes from Industry Iowa →

Report any issue

Source

Recorded17 Oct 2025

Publisherfast.wistia.com ↗

Handlerec:4223483

Show notes

In this insightful episode of Industry Iowa, Steven Wilson sits down with Andrew Pfeiffer, founder of the Process Innovation Lab, to explore the evolving world of intelligent automation—and why it’s about far more than just bots and workflows.Andrew unpacks the integrated capabilities behind intelligent automation—from process analysis and user-centric design to AI, case management, and chatbots. But what sets this conversation apart is the focus on the human side of automation: how design thinking, empathy, and rapid prototyping are reshaping how we solve problems and deliver value.We also discuss: 🔧 How intelligent automation differs from traditional IT and RPA 💡 Why fast prototyping and agility matter more than ever 🤖 What makes a process a great candidate for automation 🧠 How leaders can embrace experimentation and manage risk 🕵️ The invisible signals of inefficiency—and how to find them 📈 Why operational excellence today must include digital toolsWhether you're an operations leader, IT professional, or innovation strategist, this episode will expand your view on how to align technology, people, and purpose for real business impact.🎧 Listen now and discover what intelligent automation really means.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.