Chris Voss (@thefbinegotiator) is the former lead international hostage negotiator for the FBI and the author of the bestselling book, "Never Split The Difference". He is also the founder and CEO of The Black Swan Group which offers negotiation training for businesses and individuals using Chris's hostage negotiation tactics. He joins Chris Van Vliet to talk about how everything in life is a negotiation, he also discusses powerful negotiation techniques like mirroring and labelling, he describes the scariest situations he has been involved with while negotiating with kidnappers, gives tips on how you can get upgraded when you check into a hotel and much more!Find out more about Chris Voss and Black Swan Group at: https://www.blackswanltd.com/If you enjoyed this episode, could I ask you to please consider leaving a short review on Apple Podcast/iTunes? It takes less than a minute and makes a huge difference in helping to spread the word about the show and also to convince some hard-to-get guests. For more information about Chris and INSIGHT go to: https://chrisvanvliet.comFollow CVV on social media:Instagram: instagram.com/ChrisVanVlietTwitter: twitter.com/ChrisVanVlietFacebook: facebook.com/ChrisVanVlietYouTube: youtube.com/ChrisVanVliet Learn more about your ad choices. Visit podcastchoices.com/adchoices

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“What did the council decide on item 42?” — answered with the speaker and the moment.