Elevando el ITSM: Proveedor de Servicios, tenemos que hablar...

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ITIL® 4 Sin Filtros - Simplificando la Gestión de Servicios not yet transcribed

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Recorded04 Jun 2025

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¿Qué pasa cuando lo prometido no es lo entregado? En este episodio de ITIL 4 Sin Filtros, Raquel y Marcos se enfrentan al arte —y al caos— de gestionar expectativas entre clientes y proveedores. Hablamos de SLAs, confianza, métricas y malentendidos… todo con un enfoque práctico, divertido y sin rodeos. Porque un buen acuerdo no se firma, se construye.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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