Elevando el ITSM: Adiós al Help Desk del Siglo XX

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ITIL® 4 Sin Filtros - Simplificando la Gestión de Servicios not yet transcribed

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Recorded18 Jul 2025

Publisherfeeds.transistor.fm ↗

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Show notes

Olvídate del soporte técnico que solo reseteaba contraseñas. En este episodio, Camila y Juan Carlos desmontan el mito del help desk tradicional y te muestran cómo el Service Desk moderno es estratégico, empático y generador de valor real. Desde capacidades y métricas hasta cultura y omnicanalidad, un recorrido sin filtros por la primera línea del servicio.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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