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Chapter 1: What grievance did Pumps discuss regarding Christmas lights?
Do we think he's attracted to you?
No, he's like young and cute. I mean, he's early 20s, attractive. Early 20s with this kind of can-do attitude? Okay, I knew you were going to say that because he does definitely get the Hustle Award. There's no question about it.
I mean, I have to give credit where credit's due. Like, he cares. He cares that the lights are functioning. And what I want out of you is I want you to match that. I want you to match it. When he's talking about where things are plugged in, say... What's his name? Jackson. Jackson. Jackson, do you think that's the best?
Do you think we should use the top receptacle or maybe move it down to the bottom receptacle? What do you think with your experience? I think you need to match that intensity and that can-do attitude. And I think you need to be a can-do customer.
Yeah. I mean, here's the deal. I've even said, just go buy new lights, go buy a new timer. Like, I don't give a shit. I just don't want to have to talk anymore. But now I'm, you know, all these days into it, I've got an electrician that's been out to double check. What I think the problem is, is I have a short in the light.
So I'm thinking that's where I'm going to focus my energy is in the certain strand of lights that keeps going off and on. So now I think what I need to do is start pelting him every day because he seems to be resistant to just going and buying some more lights. So I think what I need to start doing is start texting him every night. That's what I'm saying. That's what I want.
When are you going to replace these lights? When are you going to go buy new lights? You can't go to Home Depot. I'm anti-Home Depot, but you can go to Lowe's. Buy new lights. Get them up. How soon can you get them up? So that's where my effort is going to be focused is on this strand that's around the garage that works part time.
I agree with that. But that gets us to how he's going to take him down. Is he going to start from the left of the house or the right of the house?
You know, another thing I could do, because you know me, I'm like weird about like. I'm not even putting up any Christmas stuff because we're going to be out of town over Christmas. And it would literally drive me crazy thinking my tree and all that shit was up when I arrived back home because I usually put my stuff down like Christmas Day. Yeah.
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Chapter 2: How should you handle a complicated situation with a service provider?
So he went to the gym, but even then he couldn't cancel. He recalls the employees telling him that they didn't, quote, have the ability to stop it or do anything on it because only his gym's parent company was authorized to cancel his membership. In the meantime, he says, while he's trying to do all this, they're still charging his account.
So he had no option but to call the credit card and to cancel his credit card because these gyms get people in a headlock and something's got to be done about it.
Do you know how fucking mad I would be if I had to cancel a card over a gym membership? Because then you have to redo everything else.
Here's maybe another thing that you could do. You could just hire Jackson as a full-time employee to handle issues like this. Because at some point, he's just going to beat them down enough to where they're going to acquiesce and assuage any concern or issue that he has. And so I think maybe you launch Jackson.
Yeah, just like they surrender to the constant barrage. Kathy.
Yes. Do you have any reviews on the World Wide Web?
I do. I also have an update on this exact topic. You know, the victory laps that we get to take because I think we make a difference when we complain about these things. Mm-hmm. As of October of this year, the FTC is finalizing a new rule called the click to cancel, where businesses have to make it easy for consumers to just press cancel online on their subscription. See?
Making change everywhere we go. I'm going to credit ourselves to that entire thing.
Yeah, that is long, long overdue. I'm going to say we did that. And when Stanley Cups are banned nationwide, I solely will take a solitary victory lap. I mean, that will just be the sorest winter smugfest anybody's ever seen.
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Chapter 3: What psychological tactics can be used in customer service interactions?
Yeah, I always just plop down. I mean, I make sure, I mean, I wipe it first, but I always just plop down. I don't worry about it. But I hate if I'm like in a super hurry or I have to pee really bad and I don't have an opportunity to wipe.
Like it's usually at like a game or a concert or something where it's packed bathroom and you're just going in and out super fast and you plop down on somebody's urine. It's fucking gross. Everybody should wipe after they have her.
Um, Diana says, hello ladies. I'm writing to tell you about a recent and ongoing I've had it experience. First, let me say I am not a man hater. My best friend is my husband and he's a man. I grew up with all brothers whom I love and respect.
What I do not understand and what I've had it with is men in yoga class who think it's okay to show up late, crowd into any space they like, and then pass gas audibly throughout the class. I've practiced yoga for decades. Women don't behave this way. Women are mindful and considerate. I'm sick of smelling men's asses in hot yoga class and I've had it. Thank you for the opportunity to vent.
Namaste.
I have never heard of such a thing. Audibly passing gas more than once. Like if I audibly pass gas in yoga, I would run out and you would never see my face there again as long as I live. I mean, that's bad. Yeah.
That's just, I mean. Especially hot. She's been doing it for decades. The women don't do this. The men do this. And I just, you know, I'm not a man hater either. But there are just certain things that women in general take a little bit more care to. Right. That men don't. And I would think probably farting in exercise class might be one of them. Right. I would hope.
Mm-hmm.
Okay. Okay. Natalie sent us an email and she said, I've had it with every time I go anywhere, I got to fill out a goddamn survey about my experience. Take my kid to the doctor, fill out the survey. Bought a candle at Anthropologie, fill out the survey. Went to the pumpkin patch, radar service. No, absolutely not. Bloody hell, why? Every fucking place, I got to tell them what I think.
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