James Reed: all about business

61. The email that saved HomeServe and sparked a £4bn business | Sir Richard Harpin

12 Jan 2026

Audio

Description

Building a billion-pound business is one thing, but what does it take to scale globally, exit successfully, and inspire the next generation of entrepreneurs?In this episode of All About Business, James speaks with Richard Harpin, founder of HomeServe, the home emergency repairs and improvements launched in 1993. Richard talks about his journey from early failures to growing a FTSE 100 multinational across the UK, France, Spain, the US, Canada, and Japan that sold for £4.1 billion in 2022.Richard shares how a plumbing insurance model sparked the subscription-based affinity partnerships, the challenges of international expansion, and why copying successful ideas while focusing on execution was key to cracking markets and achieving organic growth.Together they discuss Richard’s post-exit ventures including Growth Partner, Business Leader magazine, and his bestselling book "How to Make a Billion in Nine Steps". The conversation also explores Richard's passion for inspiring breakthroughs, the role of optimism in navigating setbacks, and why doubling the UK's large companies through community-driven support, matters more than ever in a challenging economic landscape.Timestamps01:00 The early struggles and pivots06:42 The breakthrough: Plumbing insurance model17:40 The power of copying and mentorship28:53 Challenges and opportunities for mid-size businesses37:55 Introducing growth partner: investment in retail48:10 The not-to-do list for entrepreneurs01:02:29 Recruitment: Hiring your replacementFollow James Reed on LinkedinFollow Richard Harpin on LinkedinBuy Richard’s book “How to Make a Billion in Nine Steps”All About Business is brought to you by Reed Global. Learn more HERE This podcast was co-produced by Reed Global and Flamingo Media. If you’d like to create a chart-topping podcast to elevate your brand, visit Flamingo-media.co.uk

Transcription

This episode hasn't been transcribed yet

Help us prioritize this episode for transcription by upvoting it.

0 upvotes

🗳️ Sign in to Upvote

Popular episodes get transcribed faster

Other episodes from James Reed: all about business

Transcribed and ready to explore now

62. How to stack revenue: The 3 levers that grow any food local business | Pete Russell

19 Jan 2026

James Reed: all about business

James Reed: all about business

61. The email that saved HomeServe and sparked a £4bn business | Sir Richard Harpin

This episode hasn't been transcribed yet

Other episodes from James Reed: all about business

62. How to stack revenue: The 3 levers that grow any food local business | Pete Russell

How to spot the next billion dollar opportunity before everyone else | James McHugh

Sign in to Audioscrape

Share this moment