Loyalty Managers around the world often look to the UK for inspiration and exciting new ideas and trends. YouGov is the UK’s “most quoted research agency” on consumer opinion, and earlier this year, together with Mando Connect, they again turned their attention to understanding what British consumers really want from loyalty programmes. Listen to this week’s episode of “Let’s Talk Loyalty” to hear us discuss the 2020 UK loyalty whitepaper, including some exciting new innovative UK loyalty programmes – and also some concerns on how much more we need to do before our loyalty programmes appeal to younger consumers.Show Notes:1) YouGov.com2) Mando Connect 3) Charlie Hills4) Joe Flagg5) UK Loyalty Whitepaper - What the Brits Want from Loyalty6) Are Loyalty Programmes Even More Important in These Challenging COVID-19 Times? Article on The Wise Marketer

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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