This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.In its 3rd year, the Australian Loyalty Insights Report reveals three main themes. This report is brought to the loyalty industry by The Australian Loyalty Association and the Association's CEO, Sarah Richardson unveils the insights to us in this podcast.The top three themes revolve around The AI revolution, cost of living crisis and the role loyalty plays to combat this and the need for programme delivery to be seamlessly executed. The report is sponsored by Mastercard and showcases the views of over 3700 Australians surveyed, combined with social listening and trend analysis.Hosted by Amanda Cromhout Show Notes :1) Sarah Richardson2)The Australian Loyalty Association3) Australian Loyalty Insights Report4) Thick Face, Black Heart : Book Recommendation

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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