FULL SHOW NOTEShttps://podcast.nz365guy.com/2Chuck Ingram has been at Tribridge for 4 years where he currently serves the CRM practice as Senior Director. The practice has seen nearly 4x growth during those 4 years while increasing quality and customer satisfaction.He started working with Microsoft CRM in its very earliest days while working at Microsoft where he worked for 9 years. He had a chance to work with many of the strategic projects as the new product developed into a true enterprise-ready CRM solution. Chuck also worked as Practice Director at Tectura and at HP whereas a part of DXC.Technology.Chuck is hyper-focused on digital disruption and the accompanying customer shifts. He works with his team on developing business models and practices that deliver customer experiences and outcomes – – not just projects.Books MentionedDisrupting Digital Business: Create an Authentic Experience in the Peer-to-Peer Economy – Ray Wang http://amzn.to/2vA9eGSBlue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition Irrelevant – W. Chan Kim http://amzn.to/2geUBXOThe Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue – Robbie Kellman Baxter http://amzn.to/2wzW6pQTools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers – Tim Ferris http://amzn.to/2wfwOusResourcesTribridge http://www.tribridge.comCreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

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