FULL SHOW NOTEShttps://podcast.nz365guy.com/5Lessons learned from successful Dynamics 365 projectsLessons learned from unsuccessful Dynamics 365 projectsCustomer Engagement best practiceTurning around failed projectsPicking up someone else’s failed projectDealing with difficult customersWhen the customer just wants to implement software to solve their business problemsHandling scope creepSix months after go-live, what does customer engagement look likeCustomer differences between, Public Sector, Not for Profit and CommercialResourcesIntergen http://www.intergen.co.nzThe Air NZ mobile app https://www.airnewzealand.co.nz/air-nz-appTED App https://www.ted.com/about/programs-initiatives/ted-talks/ways-to-get-ted-talksOscar https://www.airnewzealand.co.nz/press-release-2017-oscar-airnz-chatbot5 Whys https://en.wikipedia.org/wiki/5_WhysBlog https://www.intergen.co.nz/blog/Steve-Scarbrough/CreditsMusic CreditsI dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, MorusqueMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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