Postal Hub podcast
Episodes
Episode 96: e-commerce logistics insights from iD Commerce + Logistics CEO Dan Arriola
29 Jan 2018
Contributed by Lukas
My special guest is Dan Arriola, owner and CEO of iD Commerce + Logistics, reviews peak season surcharges, factory direct e-commerce (and small parce...
Episode 95: e-commerce shipping to rural and remote addresses
22 Jan 2018
Contributed by Lukas
How can a city of 200,000 people in mainland UK be classified as remote? Nina Ballantyne from Citizens Advice Scotland joins me to talk about research...
Episode 94: Access points - how PUDO networks cut delivery costs
15 Jan 2018
Contributed by Lukas
Dean Maciuba, Managing Partner North America at Last Mile Experts, joins me to kick off 2018 with an analysis of PUDO (access point) networks and how ...
Episode 93: Peak season, Amazon, and parcel delivery trials
26 Dec 2017
Contributed by Lukas
Last episode for 2017! I discuss the hiring surge for peak season, Australia Post's parcel delivery trials during November/December, an autonomous d...
Episode 92: African e-commerce, and two-person delivery
18 Dec 2017
Contributed by Lukas
Cathy Morrow Roberson, Founder and Head Analyst at Logistics Trends & Insights shares some highlights from her recent white paper on African e-commer...
Episode 91: Predicting parcel delivery; New USPS postage pricing; An Post teams with ALONE
11 Dec 2017
Contributed by Lukas
Mark Fallon, President and CEO of the Berkshire Company joins me to talk about some delivery initiatives from the US Postal Service. Also in this ep...
Episode 90: US Postal Service in review
05 Dec 2017
Contributed by Lukas
John Callan, co-founder/MD of Ursa Major Associates and founder/Chairman of the PostalVision 2020 Initiative and Conferences joins me to review the US...
Episode 89: Singles Day, and IPC CEO Holger Winklbauer
27 Nov 2017
Contributed by Lukas
Holger Winklbauer, CEO of the International Post Corporation joins me to discuss recent results from IPC's Environmental Measurement and Monitoring S...
Episode 88: e-commerce logistics expert Matt Hertz
20 Nov 2017
Contributed by Lukas
E-commerce logistics expert Matt Hertz shares insights gained from his career in e-commerce and delivery startups. Matt has held senior leadership pos...
Episode 87: Consumer rights and expectations with e-commerce parcel delivery
13 Nov 2017
Contributed by Lukas
What are consumers' rights and expectations when it comes to e-commerce parcel delivery? Cara Jones, Senior Policy Researcher at Citizens Advice, joi...
Episode 86: Australia Post Receva parcel lockers and delivery startup Passel
06 Nov 2017
Contributed by Lukas
Australia Post has developed a new delivery platform called Receva. Then Ti Mak, Innovation Partner at Australia Post's Accelerate, talks about innova...
Episode 85: Pick up drop off networks with Parcelly's Sebastian Steinhauser
30 Oct 2017
Contributed by Lukas
Sebastian Steinhauser, Managing Director of Parcelly, joins me to talk about the e-commerce delivery landscape, including PUDO networks, customer del...
Episode 84: PostNord's secrets to delivery innovation
26 Oct 2017
Contributed by Lukas
My special guest is Kenneth Verlage, Head of Business Development at PostNord. We talk about some of the projects coming out of PostNord's Logistics ...
Episode 83: NZ Post's experiment with on-demand delivery; Australia Post launches Shipster
16 Oct 2017
Contributed by Lukas
New Zealand Post has been trialling on-demand delivery in various sectors. Michael Stewart, General Manager Customer Experience and Innovation at NZ ...
Episode 82: Compressing the last mile - making Chinese delivery profitable
09 Oct 2017
Contributed by Lukas
How DC location and density is key to the last mile in China. Juan Sotolongo, Senior Partner at 722 Consulting, talks about congestion, delivery vehic...
Episode 81 - David Adams, SF Express CEO Intl Business Unit
04 Oct 2017
Contributed by Lukas
My special guest is David Adams, CEO International Business Unit at SF Express. David gives us insights into the giant Chinese express company. Also i...
Episode 80 - ebay global VP logistics Tom Allason
30 Sep 2017
Contributed by Lukas
Tom Allason, Global VP Logistics at eBay. We talk about the delivery experience, the eBay buyer experience, carrier agnosticism, parcel lockers, and m...
Episode 79 - Austrian Post's online marketplace; Croatian Post joins forces with DHL Parcel
18 Sep 2017
Contributed by Lukas
Ivana Mrkonjić, Executive Director International Business at Croatian Post talks about the new deal with DHL Parcel. Robert H...
Episode 78 - the last mile in China
11 Sep 2017
Contributed by Lukas
How do Chinese courier drivers achieve an astonishing number of deliveries per hour? Juan Sotolongo, Senior Partner at 722 Consulting, unveils some of...
Episode 77 - Laura Behrens Wu, CEO of Shippo, and the posts imitating Amazon Prime
04 Sep 2017
Contributed by Lukas
Shippo CEO Laura Behrens Wu talks about key e-commerce shipping issues. Last Mile Experts' Marek RÃÆ'³Å¼ycki analyses ne...
Episode 76 - US Postal Service: parcels over letters
28 Aug 2017
Contributed by Lukas
The US Postal Service recently announced its Q3 2017 results, which showed just how important parcels are the the USPS's future. Joining me to analyse...
Episode 75 - the uncomfortable truth about digital mailbox
21 Aug 2017
Contributed by Lukas
Is there a future in digital mailbox services? David Allen, Country Manager for ReDigital, was involved in both of the NZ Post projects to build and...
Episode 74 - the changing use of mail
07 Aug 2017
Contributed by Lukas
In the USA, traditional mail volume has been declining for many years. The number of letters sent by American adults has been falling since 1996. But ...
Episode 73 - Amazon, e-commerce fulfilment, combining delivery and retail
31 Jul 2017
Contributed by Lukas
Dean Maciuba from Last Mile Experts joins me for part two of our discussion on Amazon, e-commerce fulfilment, and the last mile.
Episode 72 - Amazon on delivery and fulfilment
24 Jul 2017
Contributed by Lukas
Amazon's Country leader Middle Europe for Transportation, Rohit Sodha, talks about e-commerce fulfilment and delivery.
Episode 71 - An Post helping every shop in Ireland sell online
17 Jul 2017
Contributed by Lukas
Ireland's An Post is launching a ground-breaking new e-commerce project to set up online stores for local businesses...free! In this exclusive interv...
Episode 70 - UPS introduces peak season surcharge
10 Jul 2017
Contributed by Lukas
UPS recently announced it will impose a peak shipping charge during selected weeks in November and December 2017. What will this mean for the deliver...
Episode 69 - Informed Delivery: innovation in letters and direct mail
03 Jul 2017
Contributed by Lukas
Is there such a thing as innovation in letters? Is there a future in marketing mail? Mark Fallon from the Berkshire Company and Judy Frothingham from ...
Episode 68 - Retail's last mile, with Jonathan Reeve
26 Jun 2017
Contributed by Lukas
E-commerce fulfilment specialist, speaker and author Jonathan Reeve joins me to talk about delivering e-commerce. We cover e-commerce fulfilment model...
Episode 67 - Croatia Post CEO interview
19 Jun 2017
Contributed by Lukas
Ivan Čulo was appointed CEO of Hrvatska Pošta (Croatia Post) in January 2017, and has big plans for the Croa...
Episode 66 - crowd-sourced delivery with Nimber CEO Ari Kestin
12 Jun 2017
Contributed by Lukas
There's a lot of buzz about crowd-sourced delivery... so I decided to go to the (ahem) source to find out what's really going on. Ari Kestin, CEO of c...
Episode 65 - autonomous vehicles and the transport sector
05 Jun 2017
Contributed by Lukas
Will autonomous vehicles bring savings to the delivery and transport sectors? Supply chain consultant Charles Edwards looks at real-life examples from...
Episode 64 - e-commerce and the post office network
30 May 2017
Contributed by Lukas
Marek RÃÆ'³Å¼ycki from Last Mile Experts on the post office’s role in e-commerce, d...
Episode 63 - reforming the US Postal Service
21 May 2017
Contributed by Lukas
The US Postal Service needs to undergo radical disruption and change if it is to move forward, according to Dean Maciuba from 4Front Consulting. Dean ...
Episode 62 - e-commerce in developing markets with DHL eCommerce CEO Charles Brewer
15 May 2017
Contributed by Lukas
Charles Brewer, CEO at DHL eCommerce, chats about his experience with e-commerce in developing markets, including Africa and SE Asia.
Episode 61 - e-commerce returns: An Post's new ReturnPal
08 May 2017
Contributed by Lukas
An Post is launching a new e-commerce returns product called ReturnPal. Liam O'Sullivan, An Post's Director of Mails, joins me to discuss how the new ...
Episode 60 - US postal regulation, monopoly, and privatisation
02 May 2017
Contributed by Lukas
The letters monopoly, the mailbox monopoly, privatisation of the US Postal Service, and the social role of mail all feature this week. Dr Ramesh Ratan...
Episode 59 - inside the returns and reverse logistics business
24 Apr 2017
Contributed by Lukas
Everyone in the postal and parcel sector is talking about reverse logistics and returns… but whatâ€...
Episode 58 - Liban Post's transformation
18 Apr 2017
Contributed by Lukas
Lebanese postal operator Liban Post has been transformed under the watch of Chairman/Managing Director Khalil Daoud.
Episode 57 - Amazon is taking over the world
10 Apr 2017
Contributed by Lukas
Amazon analyst Cooper Smith from L2 Inc on how Amazon drives customer loyalty, why apparel is next for Amazon, and why Amazon is serious about deliver...
Episode 56 - future postal and delivery trends with Elmar Toime
03 Apr 2017
Contributed by Lukas
Leading postal and parcel industry figure Elmar Toime joined me for an in-depth and at times provocative look at the current state of the postal secto...
Episode 55 - repurposing post office land
27 Mar 2017
Contributed by Lukas
My special guest is social entrepreneur Andrew Butcher. Andrew is the founding CEO of GTECH Strategies, an organisation with a focus on transforming v...
Episode 54 - FedEx Fulfilment
15 Mar 2017
Contributed by Lukas
Dean Maciuba from 4Front Consulting joins me to analyse FedEx's new FedEx Fulfilment. We cover what's happening in e-commerce fulfilment right now, wh...
Episode 53 - Fulfilment by Amazon and other Amazon wonders
07 Mar 2017
Contributed by Lukas
Amazon recently held its earnings call, and Cathy Morrow Roberson from Logistics Trends and Insights joins me to summarise and analyse some of the key...
Episode 52 - Aramex Global Solutions COO Charles Thompson
28 Feb 2017
Contributed by Lukas
Charles Thompson, COO of Aramex Global Solutions, is my special guest. AGS is the joint venture between Australia Post and Aramex. We cover the backgr...
Episode 51 - e-commerce and delivery in Southeast Asia
20 Feb 2017
Contributed by Lukas
Mitch Bittermann, Group Chief Logistics Officer at aCommerce, joins me for a detailed discussion of delivery and e-commerce in Southeast Asia.
Episode 50 - delivery: the new e-commerce battleground, featuring Accenture's Brody Buhler
13 Feb 2017
Contributed by Lukas
Brody Buhler, Global Managing Director of Accenture’s Post & Parcel business, joins me to discuss e-commerce's n...
Episode 49 - US postal reform
06 Feb 2017
Contributed by Lukas
Postal reform is a recurring topic in the USA, but little seems to have happened so far. Joining me to analyse the current state of affairs is Mark Fa...
Episode 48 - diversifying the last mile
30 Jan 2017
Contributed by Lukas
Swiss Post is diversifying the last mile with a new service, where its postal delivery officers read electricity meters. I talk with Christian Beyeler...
Episode 47 - Drone delivery; and international cross-border returns
23 Jan 2017
Contributed by Lukas
There's a lot of hype about drone delivery, but are customers ready for drones to drop off their parcels? I talk with Jake Soffronoff from the USPS OI...
Episode 46 - Trends in last mile delivery
17 Jan 2017
Contributed by Lukas
Let's kick off 2017 with a snapshot of some of the big trends in last mile delivery. My guest is Dean Maciuba, from the 4Front Consulting Group. We c...
Episode 45 - Australia Post parcel lockers in supermarkets; PUASP environmental initiative
23 Dec 2016
Contributed by Lukas
Australia Post has signed a deal with supermarket chain Woolworths to install parcel lockers at 500 supermarkets. This will radically increase Austral...
Episode 44 - Royal Mail parcel returns portal; handling bulky and heavy items in the parcel stream
13 Dec 2016
Contributed by Lukas
Royal Mail has implemented an e-commerce parcels returns portal. Roger Morris, Head of Parcels at Royal Mail, discusses how the returns portal helps e...
Episode 43 - SingPost's new e-commerce hub
05 Dec 2016
Contributed by Lukas
Quantium Solutions CEO Sam Ang joins me to talk about Singapore Post's massive new e-commerce hub. It's more than just a parcel sorting centre - it's ...
Episode 42 - what Trump as US President means for logistics and e-commerce
22 Nov 2016
Contributed by Lukas
What are Donald Trump's policy positions that will impact on trade, logistics, e-commerce, and the supply chain? Logistics expert Cathy Morrow Roberso...
Episode 41 - Dealing with the Christmas peak; and USPS financial results
18 Nov 2016
Contributed by Lukas
Postal and parcel operators are preparing for the Christmas peak. Is hiring temporary staff the only option? I discuss some of the strategies Australi...
Episode 40 - small parcels research, UPS results, and Amazon expansion rumours
07 Nov 2016
Contributed by Lukas
Insights into Transport Intelligence's recently released 2016 Global Express and Small Parcels report, covering competitors, market predictions, and c...
Episode 39 - the postal service and smart cities
02 Nov 2016
Contributed by Lukas
Letter volumes are falling all around the world, and postal operators are striving for new ways to make the most of their delivery fleets. A team of r...
Episode 38 - update and analysis of grocery delivery market
24 Oct 2016
Contributed by Lukas
Peter Somers, CEO and owner of e-commerce company SprintPack, joins me to analyse the latest news and trends in grocery delivery.
Episode 37 - DPD's focus on last mile customer service
20 Oct 2016
Contributed by Lukas
How is DPD putting the customer in control? DPD's Director of Sales and CRM, Elaine Kerr, details how DPD approaches delivery day, and how customers c...
Episode 36 - e-commerce without borders, featuring UPS
10 Oct 2016
Contributed by Lukas
Kiel Harkness, UPS's Director of Marketing UK Ireland and Nordics, and Gunnar Adalberth, Director of Business Development e-commerce at UPS, join me t...
Episode 35 - online shopping shifts to next-day delivery; analysing posts' forays into logistics
03 Oct 2016
Contributed by Lukas
Andrew Starkey from Spiral 4 / IMRG discusses recent research showing more online shoppers select express delivery compared to economy shipping. Why i...
Episode 34 - An Post launches Post Logistics
26 Sep 2016
Contributed by Lukas
An Post's Director of Mails, Liam O'Sullivan, discusses the new Post Logistics service. He gives the reasoning behind the launch, describes the target...
Episode 33 - US Postal Service and logistics
20 Sep 2016
Contributed by Lukas
Can the USPS become a logistics operator? The USPS OIG recently released a report addressing this question. Two of the report's authors join me, and w...
Episode 32 - UPS 1 Billion Cleaner Miles; and Australia Post's 2016 financial results
13 Sep 2016
Contributed by Lukas
UPS Chief Alternative Fuel Engineer Mike Britt discusses UPS’s One Billion Cleaner Miles project. We cover route ...
Episode 31 - Alibaba growing cross-border via 4PX/TransRush, and Canada Post's financial results
06 Sep 2016
Contributed by Lukas
Alibaba and Singapore Post are continuing to extend their reach beyond Asia. 4PX recently announced that it would be expanding into Australia under t...
Episode 30 - Singapore Post's Rent-a-POP, and USPS financial results
28 Aug 2016
Contributed by Lukas
Lim Ann Nee, Senior Vice President SP Parcels, joins me to discuss SingPost's Rent-a-POP initiative. It's a new way to make money from parcel lockers....
Episode 29 - Royal Mail and Missing People, and Amazon Prime Air
24 Aug 2016
Contributed by Lukas
Royal Mail's Community Investment Manager, Gary Grange, talks about Royal Mail's partnership with UK charity Missing People. Analyst Cathy Morrow Robe...
Episode 28 - Swiss Post parcel delivery and e-commerce
18 Aug 2016
Contributed by Lukas
Swiss Post achieves consistently high first-time parcel delivery rates. But how? Walter Krieger, Swiss Post's Key Account Executive Mail-order, joins ...
Episode 27 - China-Japan cross-border e-commerce, and letters supporting cancer patients
08 Aug 2016
Contributed by Lukas
China-Japan cross-border e-commerce is forecast to explode. We analyse the driving forces behind the growth, including the role of the post. Also in t...
Episode 26 - self-driving trucks
01 Aug 2016
Contributed by Lukas
What will self-driving trucks mean for the transport and logistics sector? Logistics expert Cathy Morrow Roberson joins me to analyse the impact self-...
Episode 25 - Australia Post's parcel delivery options
25 Jul 2016
Contributed by Lukas
A review of the various parcel delivery options Australia Post has introduced to increase first-time delivery rates. Includes the hits and the flops a...
Episode 24 - boosting first-time parcel delivery
18 Jul 2016
Contributed by Lukas
Liam O'Sullivan, An Post's Director of Mails, talks about DeliveryBox, the personal home locker solution. We also discuss other An Post initiatives to...
Episode 23 - dog attacks on delivery drivers
12 Jul 2016
Contributed by Lukas
Dog attacks are a daily risk for delivery drivers. Royal Mail's delivery drivers report about seven dog attacks a day across the UK. Now Royal Mail is...
Episode 22 - Crowd-sourced delivery, and post office access
05 Jul 2016
Contributed by Lukas
We discuss crowd-sourced delivery, including bpost's new crowd-sourced delivery app, bringr, Amazon Flex and Uber RUSH. We also discuss post office ac...
Episode 21 - Grocery delivery, Amazon Fresh, and delivery to the fridge
28 Jun 2016
Contributed by Lukas
Grocery delivery to the door is nice, but how about delivery straight to your fridge? In this episode, Cathy Morrow Roberson from Logistics Trends an...
Episode 20 - OSCAR, the UPU's new carbon reporting tool; and carbon neutral delivery
22 Jun 2016
Contributed by Lukas
OSCAR, the UPU's new carbon reporting programme, has just been released. Anne-Claire Blet, the UPU's Expert for Environment and Sustainable Developm...
Episode 19 - combining letter and parcel delivery, and the new Postal Museum
16 Jun 2016
Contributed by Lukas
As letter volumes fall and parcel volumes grow, what opportunities are there to combine letter and parcel delivery? In this episode, I briefly outlin...
Episode 18 - Millennials, politics, and direct mail - plus Australia Post's joint venture with Aramex
09 Jun 2016
Contributed by Lukas
The US Postal Service recently released a report into how direct mail can be used to target millennial voters. Joining me to discuss this in depth i...
Episode 17 - Cross-border e-commerce and 3D printing
03 Jun 2016
Contributed by Lukas
The European Commission has announced a package of measures that it hopes will make it easier for consumers and companies to buy and sell products and...
Episode 16 - Australia Post's Farmhouse Direct, and UPS & DHL delivery options
26 May 2016
Contributed by Lukas
Australia Post has set up an online marketplace called Farmhouse Direct, which allows primary producers to sell directly to the public. We go behind t...
Episode 15 - modernising the money order
18 May 2016
Contributed by Lukas
Money orders are dying, right? Maybe not. Research in the USA shows the money order has a future online and can play its part in e-commerce. In episod...
Episode 14 - the disruption and innovation episode
26 Apr 2016
Contributed by Lukas
How can postal operators and major parcel operators respond to disruption in the delivery sector? Josh Rowe, CEO of RealAs, joins me for an in-depth d...
Episode 13 - Peter Somers on e-commerce
18 Apr 2016
Contributed by Lukas
Peter Somers, CEO and owner of e-commerce company SprintPack, discusses the key delivery issues in e-commerce.
Episode 12 - the future changing e-commerce dynamic
07 Apr 2016
Contributed by Lukas
The e-commerce delivery market is changing. The relationship dynamic between customers and delivery companies is shifting. Customers are becoming more...
Episode 11 - Uber ready to disrupt delivery with UberRUSH
01 Mar 2016
Contributed by Lukas
Industry disruptor Uber is swiftly expanding beyond the traditional taxi cab business and taking on the delivery industry with UberRUSH. Will Uber dis...
Episode 10 - terminal dues and cross-border e-commerce
22 Feb 2016
Contributed by Lukas
Walter Trezek discusses terminal dues â€â€Å" including the imbalance in shipping rates that favours merchants based in ...
Episode 9 - the Australian letters market, and the importance of the address
11 Feb 2016
Contributed by Lukas
I give an overview of Australia Post's moved to a two-speed letters service, and the increase in price of the basic domestic stamp. Charles Prescott f...
Episode 8 - postal strategy with Dr Kristian Sund
14 Jan 2016
Contributed by Lukas
Dr Kristian Sund, founder of the Postal Research Network, joins the podcast to discuss postal strategy, postal research, e-substitution, management p...
Episode 7 - fresh delivery, and a new take on postal strategy
27 Nov 2015
Contributed by Lukas
Fresh delivery is emerging as a key trend in the postal and delivery sectors. We review the market's major players and new entrants, as well as the pr...
Episode 6 - inside Amazon and SingPost's acquisition strategies
21 Oct 2015
Contributed by Lukas
Amazon has acquired a French B2C delivery company, while Singapore Post has invested in an e-commerce company. What do these acquisitions mean for the...
Episode 5 - sustainability
23 Sep 2015
Contributed by Lukas
What role does sustainability play in postal strategy? Derek Osborn discusses how postal thinking is changing, and how we can build a sustainable futu...
Episode 4 - privatisation of Poste Italiane
11 Aug 2015
Contributed by Lukas
The proposed partial privatisation of Poste Italiane is the focus of Episode 4. Thomas Cullen from Transport Intelligence joins me to analyse the priv...
Episode 3 - the Internet of Things
15 Jul 2015
Contributed by Lukas
Episode 3 is all about the Internet of Things, and applications for the delivery sector. My guests are Alain Roset from La Poste, Richard Wishart from...
Episode 2 - Direct mail, and click-and-collect for e-commerce
14 May 2015
Contributed by Lukas
In Episode 2 I talk about Direct Mail with Kimberlee Wells from Whybin\TBWA and click-and-collect with Andrew Starkey from Spiral4/IMRG.
Episode 1 - FedEx takeover of TNT, and e-commerce opportunities
20 Apr 2015
Contributed by Lukas
Episode 1 of the Postal Hub podcast, featuring analysis of FedEx's takeover of TNT Express, and e-commerce opportunities for franchised post offices