Postal Hub podcast

Ep 195: UPU helping postal workers, and the USA USO

01 May 2020

Contributed by Lukas

Sandra Bonfigli, from the Procurement Unit of the UPU Development Cooperation Directorate, outlines how the UPU is distributing key safety equipment f...

Ep 194: Air cargo capacity crunch and modal shift

23 Apr 2020

Contributed by Lukas

Cathy Morrow Roberson, founder and lead analyst at Logistics Trends & Insights, joins me to discuss the air cargo capacity crunch and modal shift: Re...

Ep 193: Delivery and the e-commerce value proposition

09 Apr 2020

Contributed by Lukas

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss how home delivery fits in with the e-commerce value pro...

Ep 193: Delivery and the e-commerce value proposition

09 Apr 2020

Contributed by Lukas

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss how home delivery fits in with the e-commerce value pro...

Ep 192: COVID-19 and the last mile with Mike Darchambeau (Urbantz)

02 Apr 2020

Contributed by Lukas

Mike Darchambeau, co-founder and Chief Strategy Officer at last-mile technology company Urbantz, joins me to discuss the impact of COVID-19 on the e-c...

Ep 191: AI and the postal network

31 Mar 2020

Contributed by Lukas

Kevin Seller, VP Sales EMEA at Escher, on applications for artificial intelligence in the postal sector: The basic principles of artificial intellige...

Ep 190: Bridging the digital-physical divide in letters and parcels

24 Mar 2020

Contributed by Lukas

Mark Fallon, President and CEO at the Berkshire Company, joins me to talk about how the US Postal Service is helping bridge the digital-physical divid...

Ep 189: Porch piracy - causes and solutions

11 Mar 2020

Contributed by Lukas

Ben Stickle, Associate Professor of Criminal Justice at Middle Tennessee State University, joins me to discuss recent research he led into the porch p...

Ep 188: the automated future of parcel processing

05 Mar 2020

Contributed by Lukas

Ralf Garlichs, Chief Operations Officer at Siemens Logistics, joins me to discuss the automated future of parcel processing: Processing varying parce...

Ep 187: The US same-day delivery market

17 Feb 2020

Contributed by Lukas

Jean-Philippe Ducasse from the USPS Office of Inspector General discusses recent OIG research into the US same-day delivery market: Can anyone make m...

Ep 186: Growth, banking, and privatisation at Ukrposhta

10 Feb 2020

Contributed by Lukas

Igor Smelyanksy, CEO at Ukrposhta (Ukraine Post) is my special guest. We cover: The main drivers for domestic e-commerce growth in Ukraine Staggering...

Ep 185: is e-commerce delivery broken?

03 Feb 2020

Contributed by Lukas

Tim Harrison, Senior Policy Researcher at Citizens Advice and one of the authors of "The market which isn't delivering", joins me to discuss the faili...

Ep 184: What is FedEx's future with Amazon?

27 Jan 2020

Contributed by Lukas

Marek Różycki, Managing Partner at Last Mile Experts (and ex-Amazon VP Logistics EU) discusses FedEx's travails and Amazon's continuing expansion in...

Ep 182: Cross-border e-commerce parcels with Escher and Hurricane

20 Jan 2020

Contributed by Lukas

David Spottiswood, co-founder of Hurricane Modular Commerce, and David Nelson, Vice President Sales (Americas) at Escher, join me to talk about improv...

Ep 183: Teleportation, parcel lockers, and C-Solution

16 Jan 2020

Contributed by Lukas

Catalin Maftei, founder and CEO of C-Solution, joins me to discuss an innovative approach to parcel lockers: How a payment solutions provider became ...

Ep 181: 3D printing's power to disrupt

09 Dec 2019

Contributed by Lukas

Cathy Morrow Roberson, Founder and Lead Analyst at Logistics Trends and Insights on 3D printing and the delivery sector: 3D printing finding its purp...

Ep 180: Changing delivery to make London air safe

02 Dec 2019

Contributed by Lukas

Alan Barrie, senior advisor for e-commerce and urban logistics at Transport for London, talks about how changes to delivery can improve air quality: ...

Ep 179: Lindiwe Kwele, Acting Group CEO South African Post

25 Nov 2019

Contributed by Lukas

Lindiwe Kewele, Acting Group CEO at South African Post Office, discusses: Post office access in rural areas Social grant payment - and how SAPO deliv...

Ep 178: Data, the post office, and cross-border shipments

17 Nov 2019

Contributed by Lukas

Nick Manolis, CEO of Escher Group, is my guest. We discuss: The blurring line between delivery and the retail network Achieving better customer engag...

Ep 177: Same-day e-commerce delivery strategy

12 Nov 2019

Contributed by Lukas

Ben Nowlan, CEO of OmniCX and co-founder of delivery start-up Sherpa, joins me to talk about fast delivery: The background to setting up Sherpa's fas...

Ep 176: Artificial intelligence, with Escher CTO Wayne Haubner

28 Oct 2019

Contributed by Lukas

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors: The difference between AI a...

Ep 175: An Post CEO David McRedmond on decent work

20 Oct 2019

Contributed by Lukas

An Post CEO David McRedmond is my special guest this week, talking about the postal workforce: How sustainability relates to the concept of decent wo...

Ep 174: Croatian Post CEO Ivan Čulo (and some parcel locker talk too)

13 Oct 2019

Contributed by Lukas

To kick off this episode, Marek Różycki (Last Mile Experts) and I discuss parcel hold times at parcel lockers. Then we get a bit carried away, cover...

Ep 173: UPU Director General Bishar A. Hussein

07 Oct 2019

Contributed by Lukas

In the wake of probably the most tumultuous week in the Universal Postal Union's history, UPU Director General Bishar A. Hussein is my special guest. ...

Ep 172: we need to talk about the USA - USPS and UPU

30 Sep 2019

Contributed by Lukas

This week is all about the USA. First of all, three announcements from the US Postal Service, then a look at the recent UPU Extraordinary Congress. Jo...

Ep 171: Reinventing delivery - it's psychological, not logistical

23 Sep 2019

Contributed by Lukas

Doddle Chief Commercial Officer Mike Richmond joins me to discuss the reinvention of delivery: Why customers make the delivery choices they do - ...

Ep 170: Letters and parcels pricing

16 Sep 2019

Contributed by Lukas

Marek Różycki (Last Mile Experts) discusses carrier-specific and carrier-agnostic parcel lockers: What this means in terms of parcel volumes in the...

Ep 169: Getting to grips with parcel lockers and PUDOs

09 Sep 2019

Contributed by Lukas

Marek Różycki (Last Mile Experts) discusses research on the out-of-home delivery market (parcel lockers and PUDOs) in Poland: Why the Polish out-of...

Ep 168: Heavy lifting - FedEx Freight Direct

02 Sep 2019

Contributed by Lukas

Marek Różycki (Last Mile Experts) and I preview our seminar and workshop at Parcel+Post Expo this year, including: The advantage of being first PUD...

Ep 167: UPS delivery initiatives

26 Aug 2019

Contributed by Lukas

Marek Różycki joins me to preview our seminar and workshop at Parcel+Post Expo this year, including: Unattended delivery (in-car, in-home) vs out-o...

Ep 166: Cross-border trade - UPU and WTO

07 Aug 2019

Contributed by Lukas

Marek Różycki joins me to preview our seminar and workshop at Parcel+Post Expo this year, including: Defining the parcel locker Technology and lock...

Ep 165: confronting the future of delivery with Pieter Kunz (Escher)

31 Jul 2019

Contributed by Lukas

Pieter Kunz, senior advisor at Escher and an experienced international postal executive, joins me to continue our discussion on the changing world of ...

Ep 164: in-store parcel lockers and in-fridge delivery

23 Jul 2019

Contributed by Lukas

Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery: Click-and-collect...

Ep 163: Change management in the postal and delivery sectors

16 Jul 2019

Contributed by Lukas

Experienced international postal executive Pieter Kunz, senior adviser at Escher, covers change management in the postal and delivery sectors: How ca...

Ep 162: US postal reform and Q2 results

09 Jul 2019

Contributed by Lukas

Mark Fallon, President and CEO of the Berkshire Company, covers recent developments in postal reform, including recent Congressional hearings: An upd...

Ep 161: Amazon, JD, Alibaba - trends and strategies in Chinese e-commerce delivery

01 Jul 2019

Contributed by Lukas

Juan Sotolongo from 722 Consulting joins me to analyse trends and strategies in Chinese e-commerce delivery: Why Amazon is pulling out of China Cultu...

Ep 160: Amazon, FedEx, and Amazon's Delivery Service Partners

17 Jun 2019

Contributed by Lukas

Dean Maciuba, Director of Consulting Services at Logistics Trends & Insights, analyses FedEx Express's decision to dump Amazon: The factors behind Fe...

Ep 159: Innovation in delivery, with bpost VP Future Lab Patrick Leysen

10 Jun 2019

Contributed by Lukas

Patrick Leysen, VP Future Lab at bpost, talks about bpost's approach to innovation, including its recent in-home delivery trial with Zalando: The imp...

Ep 158: Fixing the worldwide driver shortage

03 Jun 2019

Contributed by Lukas

Professor John Manners-Bell, Chief Executive at Ti Insights, joins me to analyse the causes and potential cures for the global driver shortage: What'...

Ep 157: Advances in postal technology with Escher CTO Wayne Haubner

28 May 2019

Contributed by Lukas

Wayne Haubner, CTO at the Escher Group, talks about advances in technology in the post office world: Keeping POS technology simple while offering a g...

Ep 156: Amazon Prime gets faster, and the demise of Shipster

27 May 2019

Contributed by Lukas

Amazon Prime will soon promise next-day delivery for its members in the USA. Marek Rozycki, Managing Partner at Last Mile Experts, joins me to analyse...

Ep 155: the Trump-quake in the US postal sector

20 May 2019

Contributed by Lukas

John Callan, co-founder and Managing Director at Ursa Major Associates, and co-founder of the PostalVision2020 initiative, joins me to talk about the ...

Ep 154: Inside the growth plan of delivery start-up Passel

14 May 2019

Contributed by Lukas

Marshall Hughes, co-founder and CEO of delivery start-up Passel, joins me. We cover: The technology and reasoning behind Passel Accessing excess capa...

Ep 153: USA vs UPU - the inside story (continued...)

29 Apr 2019

Contributed by Lukas

Pierre Morin, International Relations at Canada Post, is back to fill us in on what has been happening at the UPU: Net importers vs net exporters A d...

Ep 152: UPU update, and a new e-commerce returns solution

23 Apr 2019

Contributed by Lukas

First up this week, a quick update on the status of the UPU's terminal dues discussions. Check out episode 146 for a full discussion on this topic fro...

Ep 151: Escher Group CEO Nick Manolis

15 Apr 2019

Contributed by Lukas

Nick Manolis, CEO of the Escher Group, is my guest. In a wide-ranging discussion, we cover: Escher's transformation and engagement with postal operat...

Ep 150: transportation costs in the postal network

08 Apr 2019

Contributed by Lukas

The USPS Office of Inspector General recently released a report called What's Driving Postal Transportation Costs? One of the report's authors, USPS O...

Ep 149: Converting phone booths to parcel lockers; UPS delivery drones

01 Apr 2019

Contributed by Lukas

Mario Mayerthaler, Head of A1 Innovation at Austrian telecom operator A1, joins me to talk about the A1 Paket Station project converting phone booths ...

Ep 148: FedEx earnings and SameDay Bot

26 Mar 2019

Contributed by Lukas

Dean Maciuba from Logistics Trends & Insights, analyses FedEx's recent earnings call. We cover: FedEx's December results Comparison of UPS's and FedE...

Ep 147: postal and parcel trends analysis

18 Mar 2019

Contributed by Lukas

Mark Harrison, Head of Markets at International Post Corporation, goes behind the data of the IPC's recent Global Postal Industry Report. We cover: H...

Ep 146: is USA vs UPU reaching endgame?

11 Mar 2019

Contributed by Lukas

Pierre Morin, International Relations at Canada Post, gives us an insider's perspective on how the USA vs UPU battle has been progressing. We cover: ...

Ep 145: IKEA going green in the last mile

04 Mar 2019

Contributed by Lukas

Angela Hultberg Head of Sustainable Mobility at the IKEA Group is my special guest. We cover: How IKEA is partnering with delivery companies IKEA's v...

Ep 144: First-time residential delivery with in-home options

25 Feb 2019

Contributed by Lukas

Marek Różycki, Managing Partner Last Mile Experts, joins me to discuss residential delivery. We cover: Porch piracy Unattended home delivery The pr...

Ep 143: Quiqup co-founder and CEO Bassel El Koussa

18 Feb 2019

Contributed by Lukas

Bassel el Koussa, co-founder and CEO of same-day and next-day delivery company Quiqup, is my special guest. We discuss: How Quiqup was founded The or...

Ep 142: FedEx expands next-day with Extra Hours, and grows its PUDO network

21 Jan 2019

Contributed by Lukas

Dean Maciuba, Managing Partner North America at Last Mile Experts, discusses FedEx Extra Hours and FedEx's expansion of out-of-home delivery options: ...

Ep 141: US Postal Task Force report - worth the wait?

14 Jan 2019

Contributed by Lukas

Mark Fallon, CEO and President of the Berkshire Company, reviews the US Postal Task Force report, including: Background to the Postal Task Force (2:4...

Ep 140: 2018 in review (part 2)

24 Dec 2018

Contributed by Lukas

Dean Maciuba and Marek Różycki from Last Mile Experts join me to review some of the major trends in 2018. We cover: Out-of-home delivery - includin...

Ep 139: 2018 in review (part 1)

17 Dec 2018

Contributed by Lukas

Dean Maciuba and Marek Różycki from Last Mile Experts join me to review some of the major trends in 2018. We cover: Grocery delivery in the USA, in...

Ep 138: An Post going for zero emissions

10 Dec 2018

Contributed by Lukas

Garrett Bridgeman, Managing Director Mails & Parcels at An Post, is my special guest. We cover: The policy behind An Post's plan to eliminate carbon ...

Ep 137: e-commerce fulfilment with Fulfilio CEO Mathew Galt

03 Dec 2018

Contributed by Lukas

Mathew Galt, CEO and co-founder of e-commerce fulfilment company Fulfilio, is my special guest. We cover: What Fulfilio is and how it all started (1:...

Ep 136: Informed Delivery - the USPS disrupting itself

26 Nov 2018

Contributed by Lukas

Mark Fallon, President and CEO of the Berkshire Company, shares his perspectives on the USPS's Informed Delivery service: How Informed Delivery works...

Ep 135: Could the Chinese e-commerce delivery model work in the West?

19 Nov 2018

Contributed by Lukas

Could the Chinese e-commerce delivery model work in the West? Juan Sotolongo, Senior Partner at 722 Consulting, shares his perspectives: The composit...

Ep 134: The STOP Act... stopping cross-border parcels?

12 Nov 2018

Contributed by Lukas

Kate Muth, Executive Director at IMAG (International Mailers Advisory Group), discusses the STOP Act and what it means for cross-border parcels, inclu...

Ep 133: Same-day delivery with the sharing economy

05 Nov 2018

Contributed by Lukas

Marshall Hughes, co-founder and CEO of delivery start-up Passel, joins me to discuss: Funding of delivery start-ups, including Passel Different deliv...

Ep 132: USA vs UPU part 2

29 Oct 2018

Contributed by Lukas

The USA has announced its intention to leave the UPU. Anna Möller Boivie, Managing Director of Copenhagen Economics (Stockholm), shares her insights...

Ep 131: USA vs UPU (part 1) and UPS prepares for peak

22 Oct 2018

Contributed by Lukas

The USA has filed divorce papers with the UPU… but will parcel carriers be the real winners? Dean Maciuba, Managing Partner North America at Last Mi...

Ep 130: Understanding Amazon means winning the last mile

15 Oct 2018

Contributed by Lukas

Marek Różycki, Managing Partner at Last Mile Experts, joins me to cover some of the key discussion points from our recent Post Expo workshop "Unders...

Ep 129: Omniva COO Martin Luts on innovation and infrastructure. Also: Amazon's wage increase

08 Oct 2018

Contributed by Lukas

Martin Luts, Chief Operational Officer at Omniva, joins me to talk about some innovation and new infrastructure, including: A new sorting centre Inc...

Ep 128: UPS in the spotlight with Dean Maciuba (Last Mile Experts)

02 Oct 2018

Contributed by Lukas

Dean Maciuba, Managing Partner North America for Last Mile Experts, joins me to analyse recent announcements from UPS, including: Labour rates New em...

Ep 127: Canada Post retail innovation with GM Retail John Reis

26 Sep 2018

Contributed by Lukas

John Reis, General Manager Retail at Canada Post, is my special guest. Our interview was recorded at the recent E-BISS Retail Workshop. We cover: Can...

Ep 126: delivery safety, and prioritising electric vehicles

17 Sep 2018

Contributed by Lukas

Australia Post has launched a public awareness campaign, focusing on promoting safety for its delivery officers. Also in this episode, plans in the UK...

Ep 125: Amazon insights with Cooper Smith from L2 Gartner

10 Sep 2018

Contributed by Lukas

Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more: Trends in click-and-...

Ep 124: online grocery delivery with Supermercato24 CEO Federico Sargenti

03 Sep 2018

Contributed by Lukas

Supermercato24 CEO Federico Sargenti talks about the personalised online grocery delivery experience, including: How Supermercato24 works, including ...

Ep 123: John Hagel on adopting a Silicon Valley strategy

20 Aug 2018

Contributed by Lukas

John Hagel, leader at Deloitte's Centre for the Edge, shares insights into how successful Silicon Valley companies plan for the future: The power of ...

Ep 122: Delivery surcharges for large and heavy goods

06 Aug 2018

Contributed by Lukas

UPS is hiking its surcharges for handling large, heavy goods. What will this mean for the delivery and e-commerce sectors? Dean Maciuba, Managing Par...

Ep 121: privatisation of the US Postal Service, with Mark Fallon

30 Jul 2018

Contributed by Lukas

The Trump Administration recently announced that privatisation is on the cards for the US Postal Service. Mark Fallon, President and CEO of the Berksh...

Ep 120: PostNL Innovation Lab with Karlijn Krol

23 Jul 2018

Contributed by Lukas

Karlijn Krol from PostNL's Innovation Lab (Innovation Studio) joins me to talk about how posts can foster innovation: The Innovation Lab's position w...

Ep 119: Advanced e-commerce delivery, with Milkman founder and CEO Antonio Perini

16 Jul 2018

Contributed by Lukas

Antonio Perini, CEO and founder of Milkman, joins me to talk about advanced e-commerce delivery options: Competing on delivery service levels Flexibl...

Ep 118: Amazon's last mile; trucking and the environment; and the Alibaba - Bollore deal

09 Jul 2018

Contributed by Lukas

Three guests this week! First up, Marek RÃÆ'³Å¼ycki from Last Mile Experts talks about Amazon's latest push into the las...

Ep 117: Patrick Gallagher, CitySprint Group CEO, on residential and time-slot delivery

02 Jul 2018

Contributed by Lukas

Patrick Gallagher, Group CEO CitySprint, is my special guest. We cover: CitySprint's transformation from B2B only to include e-commerce time slot de...

Ep 116: Delivery and strategy with PostNL

25 Jun 2018

Contributed by Lukas

Tiemen van Bruggen, Transformation Director at PostNL, joins me to talk about delivery and strategy. We cover: Different residential delivery modes...

Ep 115: ASDA's toyou click-and-collect parcel delivery service

18 Jun 2018

Contributed by Lukas

Paul Anastasiou, ASDA's Senior Director for Parcel Services joins me to talk about ASDA's interesting click-and-collect service called toyou. We cove...

Ep 114: the evolving e-commerce delivery battleground with Accenture's Brody Buhler

12 Jun 2018

Contributed by Lukas

Brody Buhler, Global Managing Director of Accenture’s Post & Parcel business, is my special guest. We cover: H...

Ep 113: online grocery delivery

04 Jun 2018

Contributed by Lukas

Cathy Morrow Roberson analyses grocery delivery, including: Target's acquisition of Grand Central and Shipt Integrating these acquisitions under the ...

Ep 112: in-car delivery and other out-of-home parcel delivery options

29 May 2018

Contributed by Lukas

Marek RÃÆ'³Å¼ycki, Managing Partner at Last Mile Experts, joins me to talk about out-of-home delivery options. We cover...

Ep 111: the last mile in Saudi Arabia with NAQEL Express

18 May 2018

Contributed by Lukas

Rajeeb Chowdhury, Chief of Planning and Customer Service at NAQEL Express, joins me to talk about delivery in Saudi Arabia and the Gulf Region. We co...

Ep 110: Ukraine Post COO Oleks Pertsovskyi

15 May 2018

Contributed by Lukas

In this exclusive interview, Ukrposhta COO Oleks Pertsovskyi discusses delivery in Ukraine: Ukrposhta's delivery obligations Letter volume trends in ...

Ep 109: next generation parcel monitoring with Hanhaa CEO Azhar Hussain

07 May 2018

Contributed by Lukas

Azhar Hussain, CEO of Hanhaa, talks about next generation parcel tracking and monitoring, along with the tech in Hanhaa's ParceLive product. We cover...

Ep 108: FedEx, Walmart, and e-commerce returns

23 Apr 2018

Contributed by Lukas

Dean Maciuba, Managing Partner North America for Last Mile Experts, joins me to discuss FedEx, Walmart, e-commerce returns, PUDO networks, the post o...

Ep 107: drone delivery with Richard Wishart

16 Apr 2018

Contributed by Lukas

Postal expert and qualified drone pilot Richard Wishart joins me to discuss delivery by drone, including: How to become a drone pilot Use cases for d...

Ep 106: on-demand crowd-sourced delivery with Passel CEO Marshall Hughes

10 Apr 2018

Contributed by Lukas

Marshall Hughes, co-founder and CEO of on-demand delivery startup Passel joins me to talk about crowd-sourced delivery. We cover: Early learnings f...

Ep 105: electric vehicles with Gnewt Cargo founder Sam Clarke

03 Apr 2018

Contributed by Lukas

Sam Clarke, founder of all-electric delivery firm Gnewt Cargo, on using electric vehicles in the last mile: Why Gnewt Cargo was founded and how it ex...

Ep 104: e-commerce and delivery with eCommerce Masterplan's ChloÃÆ'« Thomas

27 Mar 2018

Contributed by Lukas

ChloÃÆ'« Thomas from the eCommerce Masterplan joins me to give an e-commerce perspective on delivery. We cover: The importance of deliv...

Ep 103: The art of click and collect, with Doddle CCO Mike Richmond

19 Mar 2018

Contributed by Lukas

Doddle Chief Commercial Officer Mike Richmond gives a new perspective on e-commerce parcel delivery, in particular delivery to pick-up drop-off points...

Ep 102: Ukraine Post CEO Igor Smelyansky

14 Mar 2018

Contributed by Lukas

Ukrposhta acting CEO Igor Smelyansky shares his vision for the Ukrainian postal operator. We cover: The size and scale of the Ukrposhta post office ...

Ep 101: Delivering cross-border e-commerce

07 Mar 2018

Contributed by Lukas

Mark Harrison, Head of Markets at International Post Corporation joins me to discuss recent IPC research into cross-border e-commerce. We cover: Who...

Ep 100: DHL Parcel CEO Dr Achim Dunnwald

26 Feb 2018

Contributed by Lukas

DHL Parcel CEO Dr Achim DÃÆ'¼nnwald is my special guest. We cover: Markets with e-commerce growth potential Measuring e-commerce penetra...

Episode 99: Shipping With Amazon - will it really destroy FedEx and UPS?

20 Feb 2018

Contributed by Lukas

Shipping With Amazon will soon kick off in the USA, with implications for the major parcel carriers. Joining me to separate the hype from reality are...

Episode 98: autonomous vehicles in the postal sector

12 Feb 2018

Contributed by Lukas

How could autonomous vehicles be used in the postal delivery sector? The USPS OIG has identified a variety of use cases for autonomous vehicles in del...

Episode 97: sharing economy and delivery to neighbour; air freight and e-commerce

07 Feb 2018

Contributed by Lukas

Frustrated with failed delivery attempts to residential addresses? Delivering to a neighbour is not a new idea, but how about paying the neighbour? Th...