Postal Hub podcast

Ep 295: IPC cross-border e-commerce shopper survey

07 Mar 2023

Contributed by Lukas

Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from IPC's most recent Cross-border E-commerce Shopper Survey. How IPC su...

Ep 294: Target and Walmart vs Amazon in the last mile

01 Mar 2023

Contributed by Lukas

Dean Maciuba, Managing Partner North America at Crossroads Parcel Consulting, discusses the two US retail giants - Target and Walmart - and the compet...

Ep 293: When is a delivery contractor not a contractor?

21 Feb 2023

Contributed by Lukas

When is a contractor not a contractor? Roel Gevaers, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, discusses proposed legi...

Ep 292: Ultrafast, q-commerce, quick delivery with Quaid Combstock

13 Feb 2023

Contributed by Lukas

Logistics and quick delivery expert Quaid Combstock discusses the state of quick commerce, q-commerce and ultrafast delivery. We cover: Is the ultraf...

Ep 291: Barriers to electric delivery vehicles

06 Feb 2023

Contributed by Lukas

What's holding back the widespread deployment of electric vehicles in delivery fleets? Electric van expert Paul Kirby discusses the practical realitie...

Ep 290: Parcel locker strategy with Ann Snitko, Omnic

30 Jan 2023

Contributed by Lukas

Ann Snitko, Chief Product Officer at Omnic, discussing parcel locker network strategy, including optimisation, co-opetition, open networks, and real-t...

Ep 289: US postal reform

23 Jan 2023

Contributed by Lukas

Has postal reform had any effect on the US Postal Service? Mike Plunkett, President at PostCom, and Mark Fallon, President of the Berkshire Company, d...

Ep 288: Swiss Post and start-ups

17 Jan 2023

Contributed by Lukas

Swiss Post is encouraging innovation through partnering with and investing in start-ups. Swiss Post Director Open Innovation and Venturing Thierry Gol...

Ep 287: Delivering in Asia with Sid Hart, APP Managing Director

09 Jan 2023

Contributed by Lukas

Asia Pacific Post Cooperative (APP) Managing Director Sid Hart on APP's work and initiatives in the postal world, including cross-border packets and s...

Ep 286: Major delivery trends in 2023

04 Jan 2023

Contributed by Lukas

Three delivery experts join me to talk about the trends that will shape e-commerce and delivery in 2023. Thiemo van Spellen, Group Global Accounts Man...

Ep 285: Sustainable delivery, urban logistics, and liveable cities

05 Dec 2022

Contributed by Lukas

There's a lot of talk in our sector about sustainable logistics and green delivery… but how can it actually be done? Johan Peeters, an expert in sus...

Ep 284: Future of Posts with Escher CEO Brody Buhler

22 Nov 2022

Contributed by Lukas

Escher Group CEO Brody Buhler deep dives into some of the major themes unearthed in Escher's Future of Posts 2022 research, including: The tale of tw...

Ep 283: Global shipping companies investing in the last mile

18 Oct 2022

Contributed by Lukas

Roel Gevaers PhD, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, joins me to discuss the trend of global shipping companies...

Ep 282: DPDgroup's net zero strategy

03 Oct 2022

Contributed by Lukas

Caryn-Ann Allen, Associate Director of Sustainability at DPDgroup, joins me to discuss DPDgroup's strategy for achieving net carbon zero: DPDgroup's ...

Ep 281: Decarbonising urban logistics

26 Sep 2022

Contributed by Lukas

Professor Alan McKinnon, Professor of Logistics, Kuehne Logistics University, Hamburg, joins me to discuss five strategies to decarbonise urban logist...

Ep 280: Parcel pricing strategies with Open Pricer

19 Sep 2022

Contributed by Lukas

Daniel Rueda, CEO of Open Pricer, discusses parcel pricing strategies, dynamic pricing, fuel surcharges, and more: Key parcel pricing challenges Vola...

Ep 279: Cargo bike delivery learnings

14 Sep 2022

Contributed by Lukas

Rob King, co-founder and CEO of Zedify, talks about his experience running a cargo bike delivery firm. We cover: Creating better cities via zero emis...

Ep 278: Logistics and delivery lessons from lockdown

18 Jul 2022

Contributed by Lukas

Dr Laetitia Dablanc, Professor at the University Gustave Eiffel and head of the Logistics City Chair, discusses recent research she co-authored entitl...

Ep 277: The log-com bubble is about to burst

05 Jul 2022

Contributed by Lukas

Roel Gevaers PhD, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, joins me to talk about the log-com bubble. We cover: Twen...

Ep 276: Are gig economy delivery and ultrafast delivery doomed?

28 Jun 2022

Contributed by Lukas

Professor John Colley from the Warwick Business School joins me to discuss the profitability of gig economy delivery and ultrafast grocery delivery (q...

Ep 275: How Emirates Post is getting closer to the customer

20 Jun 2022

Contributed by Lukas

Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, discusses the impact of COVID on the Post's programme of transformation: How...

Ep 274: Postal transformation and being customer-centric

13 Jun 2022

Contributed by Lukas

Seamus Yendole, Chief Sales Officer at Reason Solutions, joins me to discuss preparing the post for the 21st century: The role of the modern post off...

Ep 273: Urban logistics with Dr Anne Goodchild

07 Jun 2022

Contributed by Lukas

Dr Anne Goodchild, Director of the Supply Chain Transportation and Logistics Center at the University of Washington, discusses urban logistics and par...

Ep 272: DPDgroup e-shopper delivery research

30 May 2022

Contributed by Lukas

Carmen Cureu, Market Research Director at DPDgroup, dives deep into DPDgroup's e-commerce customer and delivery research. The concept of "new commerc...

Ep 271: Ukrposhta delivering despite the war

25 May 2022

Contributed by Lukas

Ukrposhta CEO Igor Smelyansky discusses how Ukrposhta has risen to the challenge of delivering while Ukraine is under attack, and plans for the future...

Ep 270: Cross-border in an era of sanctions and prohibited items

24 May 2022

Contributed by Lukas

David Spottiswood and Martyn Noble from Hurricane discuss the impact of world events on the delivery world, in particular cross-border delivery.  Is...

Ep 269: Electric delivery vehicles and the USPS

26 Apr 2022

Contributed by Lukas

Tristan Dreisbach, research analyst at the USPS Office of Inspector General, discusses recent USPS OIG on the suitability of electric vehicles for la...

Ep 268: Designerex - peer-to-peer fashion rental via the post

20 Apr 2022

Contributed by Lukas

Costa Koulis, co-CEO at Designerex, explains how delivery plays a key role in enabling the peer-to-peer rental marketplace: How the peer-to-peer desi...

Ep 267: USPS and the USA's big parcel and letter trends

15 Mar 2022

Contributed by Lukas

John Callan, CEO at Ursa Major Associates, joins me to talk about the US Postal Service as well as the state of the US letters and parcels markets. We...

Ep 266: The intersection of e-commerce and delivery

04 Mar 2022

Contributed by Lukas

Roel Gevaers PhD, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, joins me to talk about the intersection of logistics and e...

Ep 265: Electric vehicles, remote delivery, and more with Fraser MacLean

15 Feb 2022

Contributed by Lukas

Fraser MacLean, Managing Director at M&H Carriers, joins me to talk about remote delivery, operating an electric delivery fleet, two-person delivery, ...

Ep 264: The environmental impact of e-commerce delivery

09 Feb 2022

Contributed by Lukas

Heleen Buldeo Rai, Postdoctoral researcher at the Logistics City Chair (University Gustave Eiffel, Paris), joins me to talk about the environmental im...

Ep 263: Data, automation, and high performing posts

02 Feb 2022

Contributed by Lukas

Brody Buhler, CEO at Escher Group, joins me to talk about creating high-performing postal and delivery companies, including: Posts using real-time da...

Ep 262: IPC 2021 Global Postal Industry Report

26 Jan 2022

Contributed by Lukas

Austin Reynolds, Manager Market Intelligence at the International Post Corporation (IPC), discusses some of the key findings of the IPC 2021 Global Po...

Ep 261: COP26 and implications for the delivery world

18 Jan 2022

Contributed by Lukas

Angela Hultberg discusses the recent COP26 event and what it means for the delivery and transport sectors: Angela's work as road transport lead for t...

Ep 260: Postal Services Directive - and what it means for the delivery world

12 Jan 2022

Contributed by Lukas

Anna Möller Boivie, Managing Director (Stockholm) at Copenhagen Economics, discusses proposals to change the EU Postal Service Directive: Who and wh...

Ep 259: Advance electronic data - AED EAD - and cross-border delivery

06 Jan 2022

Contributed by Lukas

Kate Muth, Executive Director at IMAG (International Mailers Advisory Group), gives us an update on advance electronic data and cross-border delivery:...

Ep 258: Cross-border, PUDOs, returns, delivery visibility, digital transformation

30 Dec 2021

Contributed by Lukas

In this special episode, four experts from the delivery world join me to talk about the trends that are bubbling beneath the surface… for now! Mike ...

Ep 257: Major last mile trends in 2021 (part 2)

21 Dec 2021

Contributed by Lukas

Marek Różycki, Managing Partner Last Mile Experts, and Dean Maciuba, Last Mile Experts North America, join me to discuss the major trends in the...

Ep 256: Major trends in the last mile in 2021 (part 1)

15 Dec 2021

Contributed by Lukas

Marek Różycki, Managing Partner Last Mile Experts, and Dean Maciuba, Last Mile Experts North America, join me to discuss the major trends in the las...

Ep 255: Last mile, logistics and warehouse real estate

09 Dec 2021

Contributed by Lukas

Sass J-Baleh, Head of Industrial and Logistics Research at CBRE, joins me to talk about the logistics and warehouse real estate market: Similarities ...

Ep 254: Customer delivery complaints and the UK parcels league table

02 Dec 2021

Contributed by Lukas

Anne Pardoe, Policy Manager for Post and Telecoms at Citizens Advice, joins me to discuss Citizens Advice's recently published Parcel League Table: O...

Episode 253: Cost and Benefits of Implementing a Data Analytics Strategy

16 Nov 2021

Contributed by Lukas

Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about the cost and benefits of implementing a dat...

Ep 252: Amazon delivery, culture, and innovation

02 Nov 2021

Contributed by Lukas

Marek Różycki, Managing Partner at Last Mile Experts (and my co-host on the Last Mile Prophets), joins me to discuss Amazon's delivery, culture, and...

Ep 251: DPD Ireland monitoring air quality and optimising delivery routes

27 Oct 2021

Contributed by Lukas

James Atkinson, Sustainability Programme Manager at DPD Ireland, joins me to discuss: Installing air quality sensors on DPD delivery vans in Ireland ...

Ep 250: Self-service, PUDOs, post offices, and the modern delivery network

19 Oct 2021

Contributed by Lukas

Brody Buhler, CEO at Escher Group, joins me to talk about post offices, new technology, out-of-home delivery, and much more: Transformation in the de...

Ep 249: Out-of-home delivery with DPDgroup COO Europe Yves Delmas

04 Oct 2021

Contributed by Lukas

Out-of-home (OOH) delivery is a crucial part of preparations for peak and for building a smarter last mile. In this replay of this DPDgroup / Last Mil...

Ep 248: Improving the customer experience in delivery and returns

16 Sep 2021

Contributed by Lukas

Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about using data to improve the customer experien...

Ep 247: Emirates Post CEO Peter Somers on e-commerce and the post

26 Aug 2021

Contributed by Lukas

Peter Somers, CEO at Emirates Post, joins me to discuss digital transformation and e-commerce: Impacts of the pandemic on Emirates Post How Emirates ...

Ep 246: DPD Ireland sustainability in the last mile and beyond

26 Jul 2021

Contributed by Lukas

James Atkinson, Sustainability Programme Manager at DPD Ireland, joins me to discuss: The "free pass" the world gave the delivery sector on emissions...

Ep 245: Delivery contractor models

19 Jul 2021

Contributed by Lukas

Dean Maciuba, Managing Partner Last Mile Experts North America, joins me to talk about last mile delivery contractor models, including: How FedEx's a...

Episode 244: Business transformation with Emirates Post Group Company CEO

12 Jul 2021

Contributed by Lukas

Abdulla Mohammed Alashram, Group CEO of the Emirates Post Group Company, joins me to discuss postal transformation and the future for Emirates Post: ...

Ep 243: Omnichannel retail supply chain

29 Jun 2021

Contributed by Lukas

Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins m...

Ep 242: Using the Digital Mailbox to Sustain Revenues

23 Jun 2021

Contributed by Lukas

Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about the digital mailbox: Assurety's history wi...

Ep 241: The new cross-border e-commerce reality

13 Jun 2021

Contributed by Lukas

Big changes happening in cross-border e-commerce in 2021. Martyn Noble and David Spottiswood, co-founders of Hurricane Modular Commerce join me to dis...

Ep 240: Inside Canada Post's business transformation

06 Jun 2021

Contributed by Lukas

Sam Rahim, General Manager Canada Post Business Transformation Deployment, joins me to talk about about Canada Post's business transformation project:...

Ep 239: The future of letter and parcel delivery in the USA

26 May 2021

Contributed by Lukas

Kate Muth, Executive Director at IMAG, joins me to talk about the future of letter and parcel delivery in the USA: Postal reform: Is this the best o...

Ep 238: It's all about the data...

19 May 2021

Contributed by Lukas

Sharick Mirza, CEO at Assurety Consulting, and Rex Bull, CMO at Assurety Consulting, join me to talk about data, delivery, and fraud prevention: Data...

Ep 237: Creating flexible and dynamic parcel delivery networks

21 Apr 2021

Contributed by Lukas

Wayne Haubner, Escher Group CTO, and Keith Emery, Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimisation...

Ep 236: Measuring postal performance

14 Apr 2021

Contributed by Lukas

Perry Lavergne from Last Mile Experts North America / Perry Lavergne Consulting discusses measuring postal performance: Why postal operators should m...

Ep 235: Cyber security for the postal and delivery world

06 Apr 2021

Contributed by Lukas

International IT security expert John Taylor, most recently divisional CIO at AGL, joins me to talk about the core cyber security issues delivery and ...

Ep 234: Creating high performance teams

29 Mar 2021

Contributed by Lukas

Tony Walmsley, performance coach, profiling specialist, former professional manager, and founder of The Leaders Advisory, joins me to discuss creating...

Ep 233: is Amazon at risk of becoming a monopoly?

21 Mar 2021

Contributed by Lukas

Does Amazon's market dominance make it at risk of being broken up by the US government? Dean Maciuba, Managing Partner (North America) Last Mile Exper...

Ep 232: Squeezing more efficiency from parcel sorting

15 Mar 2021

Contributed by Lukas

Bertrand Späth, co-founder Kizy Tracking and Business Development at Spectos, joins me to talk about squeezing more efficiency from parcel sorting: ...

Ep 231: USPS strategy and new delivery vehicles

08 Mar 2021

Contributed by Lukas

John Callan, founder and CEO of Ursa Major Associates, joins me to discuss recent news and developments at the US Postal Service: DeJoy's recent appe...

Ep 230: E-commerce and delivery's packaging problem

01 Mar 2021

Contributed by Lukas

Marshall Hughes, Director (Oceania) at Packoorang, joins me to talk about packaging, recycling, and the circular economy: Boom in e-commerce means bo...

Ep 229: Trends driving last mile innovation

23 Feb 2021

Contributed by Lukas

Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss the forces and trends driving innovation in the last mile: What has been ...

Ep 228: The world's delivery addiction, with PostTag CEO Paul Yewman

16 Feb 2021

Contributed by Lukas

Paul Yewman, CEO of PostTag, joins me to discuss the world's delivery addiction and making delivery more efficient: Transformation of shopping habits...

Ep 227: Parcel delivery during 2020 peak season

08 Feb 2021

Contributed by Lukas

Rachel Beddow, Principal Policy Manager for Postal Services and Telecoms at Citizens Advice, joins me to discuss customer research on delivery problem...

Ep 226: Will Brexit and the STOP Act kill cross-border e-commerce?

01 Feb 2021

Contributed by Lukas

Is seamless global cross-border e-commerce a thing of the past? Brexit has already disrupted international parcel delivery. Martyn Noble and David Spo...

Ep 225: Future of the USPS letters and parcels services

24 Jan 2021

Contributed by Lukas

The US Presidential election is over… but what's the future for the US Postal Service? Mark Fallon, President and CEO of the Berkshire Company, join...

Ep 224: E-commerce returns - Walmart, FedEx, and more

17 Jan 2021

Contributed by Lukas

Dean Maciuba, Managing Partner North America at Last Mile Experts, joins me to discuss recent developments in e-commerce returns from Walmart, FedEx, ...

Ep 223: Subscription models and delivery

10 Jan 2021

Contributed by Lukas

Jonathan Reeve, General Manager APAC at Eagle Eye, joins me to talk about e-commerce, subscription models, and the role of delivery companies: The or...

Ep 222: That was the year that was

22 Dec 2020

Contributed by Lukas

Marek Różycki and Dean Maciuba from Last Mile Experts join me to pore over some of the big delivery issues in 2020 and what lies ahead in 2021: Inc...

Ep 221: Generation Z and the mail

16 Dec 2020

Contributed by Lukas

The USPS Office of Inspector General has published research into Generation Z and the mail. Dr Joanna Wu Gerhardt researcher at USPS OIG and one of th...

Ep 220: Reducing emissions in the postal sector

07 Dec 2020

Contributed by Lukas

Tom Day, Chief Commercial Officer and Chief Financial Officer at the International Post Corporation (IPC), joins me to discuss reducing emissions in t...

Ep 219: Preparing for Brexit and the STOP Act - first file to last mile

30 Nov 2020

Contributed by Lukas

Brexit and the STOP Act are almost upon us! These two events will reshape global cross-border e-commerce. Martyn Noble and David Spottiswood, co-fou...

Ep 218: The future of Royal Mail's USO for letters

23 Nov 2020

Contributed by Lukas

What's the future for Royal Mail's Universal Service Obligation (USO)? It's not just about letters! Tim Harrison, Senior Policy Researcher at Citizens...

Ep 217: Cross-border shipping and advance electronic data with Kate Muth (IMAG)

18 Nov 2020

Contributed by Lukas

AED/EAD is a hot topic in international postal circles right now! Kate Muth, Executive Director at IMAG (International Mailers Advisory Group), shares...

Ep 216: pandemic shipping and shopping trends, with LaserShip CCO Josh Dinneen

09 Nov 2020

Contributed by Lukas

Josh Dinneen, Chief Commercial Officer at LaserShip, joins me to discuss research into shopping trends during the pandemic - and what all that means f...

Ep 215: Optimising the customer delivery experience with Onfleet's Khaled Naim

02 Nov 2020

Contributed by Lukas

Khaled Naim, co-founder and CEO of Onfleet, joins me to discuss the modern customer experience in delivery: The importance of the e-commerce shopper'...

Ep 214: bpost, parcel lockers, electric vehicles, and the Ecozone

19 Oct 2020

Contributed by Lukas

Parcel locker evangelist and bpost VP Locker Boost Catherine De Baets joins me to talk about bpost's Ecozone project to go emission-free in the last m...

Ep 213: Peak season preparations with DLH eCommerce Solutions Americas CEO Lee Spratt

15 Oct 2020

Contributed by Lukas

Lee Spratt, CEO of DHL eCommerce Solutions Americas, joins me to talk about preparations for peak season 2020: Events that usually kick off peak seas...

Ep 212: grocery delivery, parcel lockers, and delivery innovation at Posten Norge

06 Oct 2020

Contributed by Lukas

Alexander Haneng, Director for Digital Innovation at Posten Norge / Bring, joins me to talk about delivery innovation in Norway: Background to the pa...

Ep 211: How the US Postal Service became a political football

28 Sep 2020

Contributed by Lukas

How did the US Postal Service become a political football? And what happens next? Analysis from John Callan of Ursa Major Associates: Pre-paying pens...

Ep 210: NZ Post and parcel volumes during lockdown

21 Sep 2020

Contributed by Lukas

Chris Wong, General Manager Business Marketing NZ Post, joins me to talk about shopping behaviour and parcel volumes during the pandemic: Key events ...

Episode 209: Contactless customer delivery experience

14 Sep 2020

Contributed by Lukas

Wayne Haubner, Escher Chief Technology Officer, and Ken Peterson, President, Customer Experience, QuestionPro, go in-depth on the future of contactles...

Ep 208: The universal parcel locker concept

07 Sep 2020

Contributed by Lukas

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss the universal parcel locker concept: Defining a Univer...

Ep 207: Free express delivery as eBay Plus goes head-to-head with Amazon Prime

30 Aug 2020

Contributed by Lukas

Online retail strategist Tim Davies joins me to talk about eBay Plus – the service offering Australian eBay shoppers express delivery on their order...

Ep 206: Amazon and reducing emissions in the air

02 Aug 2020

Contributed by Lukas

Cathy Morrow Roberson (Logistics Trends & Insights) joins me to discuss Amazon and sustainable aviation fuel (SAF): Amazon's announcement about SAF W...

Ep 205: the sustainable brand, from sourcing to the last mile - with Melissa Obeid (La Fervance)

20 Jul 2020

Contributed by Lukas

Melissa Obeid, founder of sustainable luxury beauty brand La Fervance, joins me to discuss brand values, the supply chain, and the last mile. We cover...

Ep 204: Public-private partnerships and the future of the mail

10 Jul 2020

Contributed by Lukas

Kathy Sivitier, assistant executive director of the National Association of Presort Mailers, on public-private partnerships and the future of the mail...

Ep 203: USA, UPU and new international rates

01 Jul 2020

Contributed by Lukas

Kate Muth, executive director of the International Mailers Advisory Group (IMAG), joins me to talk about changes to international postal charges follo...

Ep 202: Diversity fuelling innovation, with Kit Ahweyevu (Mindweaver)

17 Jun 2020

Contributed by Lukas

Kit Ahweyevu, founder and CEO of Mindweaver, on building diverse teams and how diversity fuels innovation: The hallmarks of true innovation Creating ...

Ep 201: Modern parcel tracking and the customer experience

10 Jun 2020

Contributed by Lukas

Bertrand Späth, co-founder of active tracking provider Kizy Tracking, discusses creating a modern tracking solution and enhancing the customer experi...

Ep 200: Delivery in city centres, and the social role of the post

02 Jun 2020

Contributed by Lukas

Marek Ròżycki, managing partner at Last Mile Experts - and one half of the Last Mile Prophets - joins me to talk about how city centres are changing...

Ep 199: Seven deadly corporate mindsets, with John Acton

27 May 2020

Contributed by Lukas

John Acton, managing partner at DPI Europe, discusses overcoming the seven deadly corporate mindsets to stimulate innovation in corporations. We cover...

Ep 198: Speed vs cost vs green with Chloë Thomas

19 May 2020

Contributed by Lukas

Author, podcast host, and host of the eCommerce MasterPlan podcast Chloë Thomas returns to talk about e-commerce delivery from a retailer and custome...

Ep 197: Amazon to dominate in B2B

14 May 2020

Contributed by Lukas

Amazon is using its B2C infrastructure to quietly dominate in B2B. Joining me to discuss this is Dean Maciuba, Director Consulting Services at Logisti...

Ep 196: Fleet management with Rebecca Hall (HH Driveright, JMHC Logistics)

07 May 2020

Contributed by Lukas

Rebecca Hall, founder and director of fleet management, compliance and driver safety tool HH Driveright and courier firm JMHC, joins me to discuss mod...