Chad Maisel and Neale Mahoney, authors of the report, Taking On The Annoyance Economy, explain why every app, website, airline, pharmacy, streaming service, grocery store and parking meter now feels like it's determined to break you on this episode of the Really? no Really? Podcast. We used to think companies wanted loyal customers. Now it feels like companies want hostages. Everything is designed to wear you down. The unsubscribe button is hidden like it's a nuclear launch code. Chad and Neale sit down with Jason and Peter to delve more into this $165 billion economy that's made of hidden fees and junk fees and what steps consumers are doing to fight back. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related