Show notes
This episode we welcome our fellow "Rethink Retail Top Influencers" Nikki Baird, Ricardo Belmar, and Alicia Esposito. Julia Raymond Hare and Gabriella Bock also join us to explain what the Rethink Retail's list is all about. But first we take on the news of the week, including the continuing "profitless prosperity as exhibited by Warby Parker's expanding losses and the big drop in market capitalization among disruptive retail brands. We also unpack the National Retail Federation's annual forecast, including how to think about the impact of inflation, whether their e-commerce prediction is a bit optimistic and how impacts are likely to be bifurcated. Then we welcome our panel of experts and delve into what they as see as remarkably important for the future, including innovation within brick-and-mortar locations, how to drive innovation through iteration and the growing embrace of convenience. We also explore what our influencers see as important technologies and get their quick take on retailers (legacy and up-and-coming) to keep an eye on this year. Rethink Retail's Top Influencers List. Steve's recent Forbes articles related to our news segment After Earnings Whiff Maybe Warby Parker Can Learning Something From Old School DTC BrandsThe Profitless Prosperity of Retail Disruptor BrandsWayfair, Stitch Fix and Pure-play E-commerce's Scaling Problem. Relevant Past Podcast Episodes Why Does It Take a Crisis for Retailer's to Innovate? The Profitless Prosperity of Disruptor Brands Understanding Warby Parker and the Power of Customer-based Valuation To record a question for us to answer on a future episode go to speakpipe.com/remarkableretail About Nikki BairdNikki Baird is the vice president of strategy at Aptos, a retail enterprise solution provider. She is charged with accelerating retailers’ ability to innovate. She has been a top global retail industry influencer for several years, with a background in retail and technology. She is a regular contributor to Forbes.com and has been quoted as a retail subject matter expert in The Economist, New York Times, Wall Street Journal, USA Today, Huffington Post, and National Public Radio, among many others. Nikki brings perspective from all sides of the retail technology equation: she has been an industry analyst for nearly fifteen years, co-founding Retail Systems Research, the premier boutique analyst firm focused on the retail industry. Prior to co-founding RSR, Nikki was an analyst at both Forrester Research and Retail Systems Alert Group, where she covered retail industry and technology topics. Prior to that, she was director of marketing for StorePerform, a store execution management software provider, and director of product marketing for Viewlocity, a supply chain software provider focusing on adaptive supply chain execution and exception management. Nikki came to Viewlocity from PwC Consulting, now IBM Global Services, where as a senior manager she led IT strategy consulting engagements for retail and CPG clients. Nikki has an M.B.A. from the University of Texas, Austin, focusing on operations and IT. She also holds a bachelor of arts in political science and Russian, with a minor in physics, from the University of Colorado, Boulder. About Ricardo BelmarRecently named a top 100 retail industry influencer by RETHINK Retail, Ricardo is a marketing strategist and digital transformation specialist. He founded Retail Razor, to advise retail tech organizations of all sizes with their go-to-market, brand strategy, and integrated marketing by leveraging his many years of tech industry experience, and media and industry analyst relationships. He also advises retailers on how to build & scale transformational customer experiences. Most recently, he joined Microsoft as Senior Partner Marketing Advisor for Retail & CPG where he strives to use his experience and network to strengthen Microsoft’s retail tech partner community.A frequent contributor to blogs, podcasts, and publications in the retail, payments, and enterprise software industries, focusing on digital transformation and customer experience, Ricardo is a Top 10 social media influencer at the annual NRF Big Show. He is a featured member of RetailWire’s BrainTrust panel, a previous ICX Association director, a RETHINK Retail Advisory Council member, and a founding Advisory Council member of George Mason University's Center for Retail Transformation. He has been named Social Media Mayor by RIS News four times at retail conferences and is a contributor to Retail Customer Experience, Mobile Payments Today, and The Robin Report. Ricardo is a supporter of the RetailROI charity organization and can be found leading industry discussions on Clubhouse in the Retail Razor Club and on Twitter and LinkedIn.Throughout the past two decades, Ricardo has worked for technology and managed services providers targeting the retail ecosystem in roles as head of their product, product marketing, or marketing organizations. Ricardo holds a BS in Electrical Engineering from the University of Virginia and is a Section4 Certified Strategist, Brand Strategist, Product, Platform, and Innovation Strategist. About Alicia EspositoWithin my eight-year tenure at G3 Communications, I have evolved extensively. Starting as an Associate Editor for our B2B retail publication, Retail TouchPoints, I have worked my way up the ranks, quickly becoming an expert and thought leader in all components of retail and customer experience. In my time as Associate Editor and Senior Editor of Retail TouchPoints, I interviewed some of the industry's top C-level executives from brands like Reebok and have covered a myriad of different "beats," including social marketing and commerce, mobile, omnichannel strategy and even supply chain management. I covered several key industry events nationwide, including NRF's BIG Show, Shop.org and eTail, and became a VIP press attendee at user events for vendors like Aptos, Demandware, JDA and Salesforce.Beyond my editorial obligations, I helped build the proprietary research and custom content division of Retail TouchPoints, helping our clients ideate, develop and roll out some of their top-performing assets. Now, as Content Strategist for G3 Communications, I help my internal team members create content, plan marketing campaigns and manage our family of events, including the B2B Marketing Exchange (Content2Conversion Conference) and the Retail Innovation Conference. I also help clients across all three of our brands (Retail TouchPoints, Demand Gen Report and Content4Demand) in several key areas of their content marketing journey, including: - Persona creation - Buyer-focused messaging - Content audits and gap analysis- Content ideation - Content creation - Repurposing and modularization- Content and design alignment - Long-term content strategy and nurture planning About Julia Raymond HareI ask a lot of questions - it's one of the most exciting parts of my career! I’m a podcast host, marketing professional and data nerd all in one. After spending 4 years in global marketing roles for the digital agency Valtech, I co-founded its media brand RETHINK Retail. By interviewing retail executives, academics and thought leaders, I deliver retail insights for leaders, from leaders.My "formal" 3rd-person description: Julia Raymond is passionate about marketing management, building connections with others, analytics and research, with a core focus on the retail industry. She earned her BSBA with honors from the University of Florida while she was a teenager. Her post-graduate degree is a Master of Science in Predictive Analytics from Northwestern University. Julia is knowledgeable about international markets from her experience in global roles reporting directly to the Chief Marketing Officer at Valtech where she led creative and marketing teams; she is the Editor in Chief and co-founder of its media brand RETHINK Retail, curating the latest content around the evolution of retail in today’s connected world through mediums such as podcasts, research and periodicals.About Gabriella BockRETHINK Retail's Managing Editor + Writer/Producer of the Retail Rundown, an award-winning retail podcast featuring news, insights and interviews with the world's most influential retail thinkers. What does the future of retail look like to you? Pitch me at [email protected]. About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his website. The expanded and revised edition of his bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career. Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast, The Voice of Retail, plus Global E-Commerce Tech Talks , The Food Professor with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext! You can learn more about Michael here or on LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue, his YouTube BBQ cooking channel!
About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.