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SaaS Interviews with CEOs, Startups, Founders

They Grew 60% YoY to $4.2m Revenue By Spending $300k on FB Ads

01 Mar 2021

Transcription

Chapter 1: What is the main topic discussed in this episode?

0.031 - 3.24 Steven Morell

We are doing about three and a half million a year.

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3.381 - 4.323 Nathan Latka

Okay. Got it.

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4.704 - 7.252 Steven Morell

Yeah. So this is 4.2 or something.

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7.272 - 9.899 Nathan Latka

Yeah. Got it. Got it. So more like 350, $400,000.

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9.919 - 13.77 Steven Morell

60% growth year over year.

15.843 - 35.945 Nathan Latka

You are listening to Conversations with Nathan Latka. Now, if you're hearing this, it means you're not currently on our subscriber feed. To subscribe, go to getlatka.com. When you subscribe, you won't hear ads like this one. You'll get the full interviews. Right now, you're only hearing partial interviews.

36.767 - 57.533 Nathan Latka

And you'll get interviews three weeks earlier from founders, thinkers, and people I find interesting. Like Eric Wan, 18 months before he took Zoom public. We got to grow faster. Minimum is 100% over the past several years. Or bootstrap founders like Vivek of QuestionPro. When I started the company, it was not cool to raise.

57.753 - 63.278 Nathan Latka

Or Looker CEO Frank Behan before Google acquired his company for $2.6 billion.

63.838 - 67.822 Unknown

We want to see a real pervasive data culture, and then the rest flows behind that.

Chapter 2: How did AX Semantics evolve from a content agency to a SaaS company?

367.68 - 382.804 Steven Morell

Do they understand the product or was that just, you know, fat finger on Facebook? Um, and, um, then we have a consultation call. We see, do they have the data? Um, what is the exact need? And then we onboard them and, and, and close.

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382.824 - 388.453 Nathan Latka

So with all the spend you're doing on Facebook, Instagram, and Google, first off, quantify that for us. How much did you spend last month on those paid platforms?

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389.573 - 400.143 Steven Morell

I wouldn't know on a monthly basis, but I can tell you that it's probably 250K. I'm talking euros here, so at 10%, 15%. 250K a year.

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400.163 - 408.931 Nathan Latka

Yep, on ads. Okay, got it. So with that kind of sample size, you should sort of know what your CAC is. What do you pay to get a new $850 a month customer?

409.831 - 446.012 Steven Morell

Well, a fresh lead is about 25 to 35 euros per lead. From there, we have 25 to 30% conversion into an appointment. From the appointment, we have 70% conversion into an opportunity in the good stage. And when I say good stage, it's a stage that keeps moving. It's not like, circle back or reconnect or whatever. It's something like a signature handover.

446.032 - 453.003 Steven Morell

Um, the two famous stages that we have ping and pong, you have to do something. They have to do something lead appointment.

453.203 - 454.545 Nathan Latka

Now they're qualified. Then what?

455.967 - 460.314 Steven Morell

Um, and we have this, um, consultation call with them.

Chapter 3: What strategies were used to acquire the first customers?

809.682 - 822.418 Nathan Latka

But what you do know is that net dollar retention annually is now above a hundred percent. Yes. Got it. The expansion from historical cohorts is more than that same revenue you lost from that same cohort. Yes. I see. Well, congratulations. That's a big step.

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823.86 - 830.568 Steven Morell

It was a long, very, very dark way. And, uh, yeah, but we made it through.

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830.909 - 836.916 Nathan Latka

How do you plan? How do you plan to get customers this year? Is it still going to be about 400 grand of Facebook, Instagram, and Google ad ad spend?

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838.01 - 859.719 Steven Morell

Well, we are playing around with new ways. We are looking into outbound for the first time. We are also developing the product further. Next step is, I'm not sure it's totally official, but it's going to be official like next week. We are going into personalization. Let me give you a quick example. Take a power driller.

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860.239 - 884.28 Steven Morell

If you have a power driller, it's a different tool for a carpenter than it is for a car mechanic than it is for an electrician. yet it has the same description why they're doing different things with it. Uh, so if you can tell from the path that you, from the user journey, this is a carpenter, or this is a, somebody who is into car parts that give them a different description of the tool.

886.162 - 901.379 Steven Morell

Um, so it's close to one, one personalization. And, um, this is where we are heading with the product. Um, This naturally has a bigger market. So we are looking into Outbound as a new acquisition channel.

903.861 - 917.172 Nathan Latka

Great. We'll see how it goes. You'll have to come back on and give us an update. In the meantime, let's wrap up here with the famous five. Number one, favorite business book? Right now, it's The Mom Test. Number two, is there a CEO you're following or studying?

918.833 - 919.374 Steven Morell

Not really, no.

919.754 - 920.795 Nathan Latka

Number three, what's your favorite?

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