Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Episodes
528. Why Superheroes Suck at Leadership and why the person on the ground matters more with Tevis Trower
09 Jun 2021
Contributed by Lukas
Tersh and Josh welcomes Tevis Trower, of Balance Integration Corporation, to discuss Why "Superheroes Suck at Leadership and why the person on the gro...
526. How to Deal With Hecklers in Our Service Business w Tina Clements
02 Jun 2021
Contributed by Lukas
Tersh and Josh welcomes Tina Clementes, of RPC America, to discuss how to handle "hecklers" in your service business! Here is a little information abo...
525. How to Stop Helicopter Parenting your Service Business
26 May 2021
Contributed by Lukas
Tersh and Josh welcome Keziah Robinson, of Cassia Partners, and discuss how to stop Helicopter parenting your business! Here is a little information a...
524. What IAQ is Good IAQ w David Indursky
19 May 2021
Contributed by Lukas
Tersh Welcomes Josh Crouch to the show, and they talk with David Indursky, of Encon, about what types of IAQ are the best Indoor Air Quality for an of...
523. Part 2 of How to Make Money with Indoor Air Quality Products w Ben Reed
12 May 2021
Contributed by Lukas
Part 2 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a so...
522. Part 1 of 2 - How to Make Money with Indoor Air Quality Products w Ben Reed
05 May 2021
Contributed by Lukas
Part 1 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a so...
521. Strategy Behind Developing A Press Release w Mickie Kennedy
28 Apr 2021
Contributed by Lukas
Tersh talks with Mickie Kennedy of eReleases.com about creating the perfect press release for your service business! As a small business, I've often w...
520. Are We Sending The Correct Message To Our Applicants w Hugh Gallagher
21 Apr 2021
Contributed by Lukas
Tersh talks with Hugh Gallagher of The Gallagher Search Group about hiring do's and don't's when it comes to finding new employees! Today's market is ...
519. How to Hire and Retain Rockstar Employees
14 Apr 2021
Contributed by Lukas
Tersh talks with Dr. John Sherk about how to find and retain amazing employees! What are some things that Service Business Owners should be thinking a...
518. Wesley Stone Shares Secrets To Business Success
07 Apr 2021
Contributed by Lukas
Tersh talks with Wesley Stone, the Owner of Carpet Pro Cleaners! But today's episode has a twist! Wesley interviews Tersh on today's episode of the Se...
517. How to Stand Out In A 3 Second World w Brendan Kane
31 Mar 2021
Contributed by Lukas
Tersh talks with Brendan Kane, The Author of Hook Point, How To Stand Out In A 3-Second World! Brendan Kane is a business and digital strategist for F...
516. How to Become The "Ductless Guy" w Michelle LaFrance
24 Mar 2021
Contributed by Lukas
Tersh talks with Michelle LaFrance of The Ductless Directory! Check this out…it's a great example of why Video Marketing is so important – our vid...
515. Managing Bad Behavior, People Problems, and Sticky Situations Like A Pro
17 Mar 2021
Contributed by Lukas
Tersh talks with Gregg Ward, author of The Respectful Leader! Gregg Ward is the CEO of the Gregg Ward Group, a management consulting, training, and co...
514. Why You Should Convert Your Service Business Into A Tech Business w Bryan Clayton of GreenPal
10 Mar 2021
Contributed by Lukas
Tersh talks with Bryan Clayton of GreenPal about the reasons we should convert our Service Business to A Tech Business Immediately! "One thing I've le...
512. Do You Add A Surcharge? 6 Ways to Ensure You Stay in Compliance.
10 Mar 2021
Contributed by Lukas
Tersh talks with the crew over at Card Choice about how many laws he is breaking! Have you ever been pulled over by a police officer for doing a U-tur...
513. Never Regret Your Work Life Balance by Using The Family Board Meeting Jim Sheils SBM Podcast
10 Mar 2021
Contributed by Lukas
Tersh talks with Jim Sheils, author of The Family Board Meeting! Today's interview is with an amazing author who is determined to help us create amazi...
511. How To Live The Self Employed Life w Jeffrey Shaw
26 Feb 2021
Contributed by Lukas
Tersh talks with Jeffrey Shaw, the author of The Self Employed Life! "But that's in fact, what made me different than all the other photographers is t...
510. Who looks at the numbers of the other company before a business acquisition? w Elliott Holland
24 Feb 2021
Contributed by Lukas
Tersh talks with Elliot Holland from the Guardian Due Diligence! "So at what point do we bring you into the conversation? Is it like, hey, I'm looking...
509. What Is The Biggest Challenge Of Starting An HVAC Business w Zach Psioda
24 Feb 2021
Contributed by Lukas
Tersh talks with Zach Psioda from the HVAC Shop Talk Podcast! "I think a few people have talked about this, where you are a good technical person in H...
Dispatcher Responsibilities and Tips
18 Feb 2021
Contributed by Lukas
Dispatching is a really hard job that transcends description. In this episode, we talk about the job. Scheduling, phone answering and the actual dispa...
508. 8 Secrets on How to Grow Your Home Service Business' Digital Marketing from Bill Rossell w 1SEO Digital Agency
17 Feb 2021
Contributed by Lukas
Tersh talks with Bill Rossell from 1SEO.com Bill is the Vice President of Client Relations at 1SEO.com, Bill leads the Client Relations Managers, who ...
Working w/ Residential Property Managers
13 Feb 2021
Contributed by Lukas
An impromptu discussion about working with residential property management customers. How to gain customers and how to make the relationship work for ...
Introduction to Service Business Mastery
13 Feb 2021
Contributed by Lukas
In this episode, Tersh introduces himself, and we go over some of the top things that will be covered in this podcast. --- Send in a voice message: ht...
507. How to Prioritize the Top 3 Financial Issues Facing Your Business w Spencer Sheinin
10 Feb 2021
Contributed by Lukas
If you're like most entrepreneurs, you probably hate accounting. The information your bookkeepers and accountants bring isn't at all understandable o...
506. ViewPoint is more than just a CRM w Mark Schwartz
03 Feb 2021
Contributed by Lukas
Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: http...
505. How To Overcome Adversity to Become A Part of The All In Nation w Carlos Reyes
03 Feb 2021
Contributed by Lukas
Tersh talks with Carlos Reyes about his life, and how he started All In Nation. They also speak about how and why Carlos started 27 businesses with 9 ...
504. Which HR Company is Right For My Business? w Chuck Cooper
27 Jan 2021
Contributed by Lukas
Tersh talks with Chuck about deciding which HR company we should use depending on the size of our business. Which types of companies should be looking...
503. Does It Matter If We Use A Trade Specific Digital Marketing Company w Chris Yano
20 Jan 2021
Contributed by Lukas
Tersh talks with Chris Yano from Ryno Strategic Solutions! Chris is one of the OG's (original gangster for those less hip in the new slangs...lol) of ...
502. How Do You Know What Message You Should Send To Your Target Clients w Brian Gregory of Admanity
13 Jan 2021
Contributed by Lukas
Go here and read as you listen!! Our guest today is Brian Gregory, CEO, and Founder of ADMANITY.com. If you've ever wished that a professional ad agen...
501. How to use agile and growth mindsets to accelerate your growth w Frank Forte
06 Jan 2021
Contributed by Lukas
Today's episode is with Frank Forte. We talk about what it takes to lead and grow a high-performance team! Frank began learning about high performing ...
500. 3 Reasons Businesses Fail How To Avoid Them w Adam Lean
02 Jan 2021
Contributed by Lukas
This episode is a re-release from a past episode with Adam Lean. Adam is my bookkeeper and people are constantly asking me about bookkeeping and accou...
485 - What Can Be Accomplished By Learning Your Numbers w Diane Gardner
30 Dec 2020
Contributed by Lukas
Tersh talks with Diane Gardner about how important it is to really learn your numbers, and how so few service businesses know their numbers! Diane is ...
484 - How To Navigate The Skilled Trades As A Female w Danielle Putnam
23 Dec 2020
Contributed by Lukas
On today's show, Tersh has the honor of speaking with Danielle Putnum of The New Flat Rate & the past president of Women in HVAC/R. We talk about navi...
483. 3 Things to Focus on in an Uncertain Economy
16 Dec 2020
Contributed by Lukas
"Cashflow problems are just a symptom of a bigger issue" -Courtney DeRonde www.tdtpc.com/SBM Tersh gets to talk with Courtney DeRonde from TDT C...
482. Let's Talk The Newest Water Filtration Technology for Your Home - Currie Gauvreau
09 Dec 2020
Contributed by Lukas
Tersh talks with Currie Gauvreau from Honest Water Filters and Visionary Training Solutions about the latest products from Honest Water Filters. They ...
481. How To Eliminate Workplace Dysfunctions - Brandon Smith
02 Dec 2020
Contributed by Lukas
Brandon Smith - Author, Speaker, Executive Coach Founder of The Worksmiths, and Host of "The Workplace Therapist". He went from not being able to...
480. How to Sell if You're not a Salesman - Chris Spurvey
25 Nov 2020
Contributed by Lukas
Chris is a sales mentor, author, podcast host, and speaker. After consciously choosing entrepreneurship as a means to create a better life for his fa...
479. How to Crush Public Speaking - Dr. Ethan Becker
18 Nov 2020
Contributed by Lukas
Ethan Becker discovered, from a very early age, that if you knew how to harness the power of speech you would be the most powerful person...
478. How Menu Pricing Has Changed The Industry - Matt Koop
11 Nov 2020
Contributed by Lukas
Tersh talks with Matt Koop about The New Flat Rate program and how it has helped the industry! Learn more at www.TheNewFlatRate.com Check out Pod...
477. Blow Away Your Clients All Year Long with Noms Bake Shop Cookies
04 Nov 2020
Contributed by Lukas
Tersh talks with Chelsea about client experiences and how we can continue to make impressions on our clients by sending them small gifts! Check them...
476. Managing Your Cashflow as A Business Owner w Judy Defeo
28 Oct 2020
Contributed by Lukas
On today's episode, we are talking with Judy Defeo about managing cash flow within our business! Listen to today's show for some massive value bombs!!...
475. How to Combine All Client Communication Into One Software w Matt Chambers of Podium
21 Oct 2020
Contributed by Lukas
Matt Chambers came on the podcast for today's episode, and he dropped some amazing knowledge bombs on us while talking about how we can communicate wi...
474. Real Life Experience of Selling One Business & Starting Another w John Stoj
14 Oct 2020
Contributed by Lukas
John Stoj is likely the only Investment Advisor you've ever met who has managed both $3.5 billion and a sushi kitchen. John'scareer in finance began o...
473. Should You Ever Stop And Reset Your Business
07 Oct 2020
Contributed by Lukas
Tersh speaks with Wayne Herring about resetting and creating a 90-day plan of goals you want to accomplish! They also speak about the coaching organiz...
472. How To Grow Your Service Business w Speed And Accuracy w Mike Agugliaro
30 Sep 2020
Contributed by Lukas
Tersh talks with Mike A about what it takes to successfully grow a business to $32 million a year in revenue. Mike is a #businesscoach who has years o...
471. Setting Goals For Your Business And How To Reach Them w Sharon Cully
30 Sep 2020
Contributed by Lukas
Today's show deals entrepreneurs who, with big growth goals, realize there's a substantial gap between where they are now and where they want to be. S...
470. Should We Invest In IRA When We Are Already Investing In Our Businesses w Terry White
30 Sep 2020
Contributed by Lukas
Tersh talks with Terry White, President & CEO of Sunwest Trust. He has been working in the real estate & investment world for 35+ years, and he's got ...
469. How To Hire A Part Time Sales Manager Who Can Also Work Remote
23 Sep 2020
Contributed by Lukas
Rene Zamora is a remote sales manager and shares some awesome information here about how to run a sales department and how we get out of our own minds...
468. How To Structure Your Service Business To Scale From $1M to $10 Million
23 Sep 2020
Contributed by Lukas
Tersh talks with Dirk van Reenen about structuring service businesses, and what we oftentimes miss when it comes to planning the growth process. Busin...
467. Where Would The World Be If We All Gave Back A Little?!
16 Sep 2020
Contributed by Lukas
Tersh has the great pleasure to speak with Mike Eriksen of Bluon about their latest product that is making waves within the HVAC industry! The Bluon A...
466. How To Increase Your Sales By 300%
09 Sep 2020
Contributed by Lukas
What is your personality code, and how do you use it to communicate better? Michelle LaFrance talks with us about the 4 different types, and how we ca...
465. How To Use Technology To Free Up Time In Your Business
02 Sep 2020
Contributed by Lukas
Mary Lent with ThermoGRID came on today's show to share with Tersh several ways in which we can use technology such as ThermoGRID to free up time with...
464. How To Grow Your Business Without Sucking At It
26 Aug 2020
Contributed by Lukas
Tersh speaks with Claire Chandler about growing his business at a rapid speed without collapsing due to the speed of his growth. They also speak about...
463. What is The Future of Refrigerants in the US w Daikin Applied
19 Aug 2020
Contributed by Lukas
What is the future of the current refrigerants in the HVAC industry?! Today we talk with the team at Daikin Applied about their goals and what would b...
462. How to Develop A Strong Mentor Mentee Relationship w Kevin Harris
12 Aug 2020
Contributed by Lukas
In today's episode, we talk about writing our own obituary! While this may sound like it outside of the normal box of thinking, it is something that i...
461. The Four Sets of Mindsets That Will Make You Successful
05 Aug 2020
Contributed by Lukas
Before listening to today's episode, take a moment to complete this mindset assessment! It only takes 5 mins and gives you a ton of helpful feedback! ...
460. What Do I Do If The IRS Contacts Me?
30 Jul 2020
Contributed by Lukas
Tersh talks with Ben Golden on the last day of 2020 to file your taxes (or at least file for an extension)! They talk about what you should do if you ...
459. Two Mistakes You Make In Marketing As A Service Business
29 Jul 2020
Contributed by Lukas
Tersh talks with Jarod about two mistakes that we make as service business owners, and how we can avoid them in the future! There are some massive val...
458. Book Your Service Call Online w Schedule Engine
22 Jul 2020
Contributed by Lukas
When we millennials want to schedule a service call, what is the very LAST thing we want to do?!? It's pick up the phone to ACTUALLY USE IT TO CALL SO...
457. What Do You Fix Next In Your Business?
15 Jul 2020
Contributed by Lukas
Tersh talks with Mike the Motor Bike about what you should fix next in your business and how to develop a strategy to stay on track with fixing the ne...
456. Who Really Knows Where To Speed Your Marketing Dollars?
08 Jul 2020
Contributed by Lukas
Tersh talks with Thom Johnson about where is the best place to spend your money when it comes to marketing, and how you will receive the best "bang fo...
455 Don't Let Your Feelings Hold You Back in Business
01 Jul 2020
Contributed by Lukas
How will holding a grudge hold you back in business?!? Derek Stone is going to share his experience with us!! Check out Interplay Learning here!! ...
454 - How to Crowd Source Training Your Service Techs w Aaron Salow of XOi Technologies
27 May 2020
Contributed by Lukas
Aaron talks with Tersh about how XOi Technologies is transforming the world, and how we can use the knowledge from others to help train our techs! L...
453 - Removing The Snake Oil from Indoor Air Quality w AprilAire
27 May 2020
Contributed by Lukas
Marc Marchillo & Tom Rusin from Aprilaire joins Tersh on Service Business Mastery Podcast to debunk myths about indoor air quality while also helping ...
452 - Who Shaped Tersh At A Young Age w Bruce Wiseman of BDR
20 May 2020
Contributed by Lukas
Tersh talks with Bruce Wiseman of BDR (Business Development Resources) about creating a business plan as a service based company! You do NOT want to m...
451- How To Earn A Referral Without Even Asking w Stacey Brown Randall
13 May 2020
Contributed by Lukas
Stacey Brown Randall is a member of the business failure club, a contrarian on how to generate referrals and a supporter of the entrepreneurial dream....
450 - Knowing Your 3 Avatars w Joshua Dick
06 May 2020
Contributed by Lukas
Joshua Dick explains who our target audience is in today's episode of the Service Business Mastery Podcast. They also share about Joshua's book "Grow ...
449 - Book the Digital Leads That Are Coming In To You
29 Apr 2020
Contributed by Lukas
Adam talks with Tersh about his new innovative way of getting leads books quickly so that you don't miss one from your lead source provider! Check out...
448 - How To Wow Your Clients & Create Life Long Clientele
22 Apr 2020
Contributed by Lukas
Tersh talks about service after the sale with Derek LoVerde of To Your Success. They talk about how the attention given to clients before and after se...
447: Day to Day Life w SBM Family During This Pandemic
15 Apr 2020
Contributed by Lukas
Tersh talks with three of his four children about how life has been since they have been sent home from school. They talk about homeschooling and runn...
446 - How I Operate My Business Anywhere In The World
08 Apr 2020
Contributed by Lukas
Stephen Christopher, the founder of WIT Digital, came on the show today to interview Tersh about how he is able to run Service Emperor, an HVAC, plumb...
445 Having Women Join The Trades
01 Apr 2020
Contributed by Lukas
Today's episode we talk with Ken Midgett about the growth of the trades and what he is doing to get lady's to join the trades. We also talk about ways...
445 Having Women Join The Trades
01 Apr 2020
Contributed by Lukas
Today's episode we talk with Ken Midgett about the growth of the trades and what he is doing to get lady's to join the trades. We also talk about ways...
444 How To Operate Your Business Remotely with Ohana
25 Mar 2020
Contributed by Lukas
Today's episode, we have Christina Zerfas talking with us about operating service businesses remotely. We often fear the communication aspect of opera...
443 - Are Indoor Air Quality Products Safe?
19 Mar 2020
Contributed by Lukas
Do you ever wonder if indoor air quality products will actually kill viruses like the coronavirus, or are they simply just snake oil? Have you ever ...
442 - 3 Agile Marketing Myths with Andrea Fryrear
18 Mar 2020
Contributed by Lukas
Today's guest is an early convert to the ways of Agile marketing, who knows that Agile teams do better work in less time with less stress, and she lov...
441- Digital Marketing w Ryan Cote
11 Mar 2020
Contributed by Lukas
Ryan Cote is the Director of Digital Services and Partner at Ballantine, a third-generation family-owned direct mail and digital marketing company bas...
440 - 3 Ways to Leverage a Framework to drive revenue, respect and resiliency in your business
04 Mar 2020
Contributed by Lukas
Today's guest is Chad Sanderson, who has been leading sales and marketing teams to success for over 20 years through his proven and predictable ValueS...
438 - Why You Need to Deal with Destructive Heroes within Your Business
04 Mar 2020
Contributed by Lukas
Today's guest is Ed Eppley, a global expert in professional management, sales strategy, and performance management. As a principal consultant for the ...
439: How Do I Grow My Business?
26 Feb 2020
Contributed by Lukas
Today's guest is Terry Lammers (LAMM-ers), Certified Valuation Analyst and cofounder/managing member of Innovative Business Advisors. He was President...
437 Does Emerson Solve The Tech Shortage Crisis?
12 Feb 2020
Contributed by Lukas
Tersh talks with Brian Feenie on the Service Business Mastery Podcast about the Emerson product called the Sensi-Predict. This product is on pace to r...
436: Add Value to Your HVAC System with an Extended Labor Warranty
11 Feb 2020
Contributed by Lukas
Tersh talks with Don from JB Warranties about how we, as the service provider, can add extra value to our clients while also making money in the deal!...
435: Providing Your Team A Safer Workplace with Spyder Products
09 Feb 2020
Contributed by Lukas
Tersh teams up with Gil from the HVAC Uncensored podcast to interview the guys from Spyder Products about some of their latest and greatest gadgets! T...
434: My Website & SEO Review part 2
05 Feb 2020
Contributed by Lukas
Tersh talks with Stephen Christopher from Wit Digital a few months after last week's episode about his website and the progress Wit Digital has mad...
433: My Website Review w Stephen Christopher from Wit Digital part 1
29 Jan 2020
Contributed by Lukas
Tersh talks with Stephen Christopher from Wit Digital about his website, and the things Wit Digital has done with it so far to fix the issues relat...
432: How to Win Forever Clients with Ugly Mug Marketing's Wayne Mullins
22 Jan 2020
Contributed by Lukas
Tersh talks with Wayne Mullins from Ugly Mug Marketing about the definition of marketing, and what we can do to create evangelists who will do our mar...
431: 5 Levers You Can Use to Shred Weight Even As A Busy Business Owner!
15 Jan 2020
Contributed by Lukas
Today's guest is Angelo Poli (PO-lee), transformation specialist and founder of MetPro, the advanced methodology that analyzes an individual's specifi...
430: Listener Email - Dealing with Cheap Clients
08 Jan 2020
Contributed by Lukas
On today's episode, we talk PERCEIVED VALUE vs INVOICE PRICE! We had a listener email us recently, and they asked for advice on how to handle a clien...
429: Who Would Know What We Want in a CRM More Than Someone Who Has Been in the Trenches Too?
01 Jan 2020
Contributed by Lukas
Imagine having a software that is extremely powerful, but is not so large that your input is ignored! Tersh talks with the founder of ThermoGrid about...
428: Growing leaders using the F.A.R.M. strategy
25 Dec 2019
Contributed by Lukas
Today's guest is Zach Thomas. He is an entrepreneur, published author, coach, and speaker. As a West Point graduate, Zach served his country as an Air...
427: 3 Things You're NOT Doing to be More Successful in Your Service Business!
18 Dec 2019
Contributed by Lukas
Tersh talks with Robin about the things we are not doing that we should be doing to make our business successful, but often times we are stepping over...
426: Growing Your Service Business to $125M with Reputation Management and a Few Other Things w Josh Kelly
11 Dec 2019
Contributed by Lukas
Tersh talks with Josh Kelly who is the son of the owner of Paker & Son's HVAC in Arizona. Josh tells us what it took for their family to grow their bu...
425: How to Keep Your Service Call Board Full Everyday with Brigham Dickinson
04 Dec 2019
Contributed by Lukas
Brigham talks with Tersh about his newest book, called Patterned After Excellence, which is the followup book to Pattern For Excellence. They talk abo...
424: FieldPulse - The Hidden Gem of CRM's for Service Businesses
27 Nov 2019
Contributed by Lukas
Tersh talks with Gabriel Pinchev, the CEO of FieldPulse, about their CRM and tons of features they offer with the program. This system could be the CR...
422: 5 Strategies to Shatterproof Your Service Business - Part 1
13 Nov 2019
Contributed by Lukas
Tersh talks with Scott Reib about how we can bulletproof our service businesses so that they will last the long haul! There are five strategies, and t...
421: Is Amazon Ruining the Home Service Industry?
06 Nov 2019
Contributed by Lukas
Is Amazon ruining our industry or are they forcing us to be better at customer service?! Steve and Tersh talk about soft skills, and how increasing th...
420: 5 Tips to 10X Your Life, No Matter Where You Are In Your Career-Personal Life w Carlos Rosales
30 Oct 2019
Contributed by Lukas
Tersh talks with Carlos Rosales III about 5 ways you can 10X your life, no matter where you are in your personal or career life. Below are some of the...
419: 4 Keys to Making Any Video Perform Better w Rick Cesari
23 Oct 2019
Contributed by Lukas
Tersh talks with Rick Cesari about so many interesting topics surrounding video content and how it can help your small business grow to the next level...
419: 4 Keys to Making Any Video Perform Better w Rick Cesari
23 Oct 2019
Contributed by Lukas
Tersh talks with Rick Cesari about so many interesting topics surrounding video content and how it can help your small business grow to the next level...
418: Top 3 Tips of Lifestyle Transformation for Business Owners with Jeannette Bessinger
16 Oct 2019
Contributed by Lukas
This episode of the Service Business Mastery Podcast, Julie takes over for Tersh as the host of the show, and she has an awesome conversation with Jea...