James joins Jeffrey as the twenty-first guest on the Service Management Leadership podcast. Topics range from his career journey to the virtues of Hardware & Software Asset Management. This is re-published from November. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with five acclaimed books in the subject area and a popular YouTube channel with approximately 1,000 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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