Roman and David join Jeffrey to discuss Service Management trends. This is the first of a four-part series, discussing Organizations and People. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SEVEN acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page. A special thank you to Balaji for the branding - You can find and follow him on Instagram at @bwithbranding

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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