Service Management Leadership Podcast
Episodes
Service Management Leadership - Leveraging Momentum
23 Mar 2021
Contributed by Lukas
Just a brief video about leveraging momentum for your initiatives Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...
Service Management Leadership - Improving how Service Management is viewed
22 Mar 2021
Contributed by Lukas
Just a brief video about improving how Service Management is viewed. Each week, Jeffrey will be interviewing guests from the technology, Service Mana...
Service Management Leadership - Synergy between hardware asset management and software asset management
19 Mar 2021
Contributed by Lukas
Just a brief video about synergy between hardware asset management and software asset management Each week, Jeffrey will be interviewing guests from t...
Second Annual Global ITAM Summit - Panel Discussion
18 Mar 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In t...
Service Management Leadership - Brief discussion on synergy between service management and business continuity
18 Mar 2021
Contributed by Lukas
Just a brief video about synergy between service management and business continuity Each week, Jeffrey will be interviewing guests from the technology...
Morning Tea with Jeffrey - The Tension Between Transformation and Cost Pressures
17 Mar 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Brief discussion on showing value to be trusted with more
16 Mar 2021
Contributed by Lukas
Just a brief video about how to show value in today's technology world. Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
Service Management Leadership - Brief discussion on how to show value in today's technology world
15 Mar 2021
Contributed by Lukas
Just a brief video about how to show value in today's technology world. Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
11 Mar 2021
Contributed by Lukas
Steven joins Jeffrey as the thirtieth guest on the Service Management Leadership podcast. Topics range from accelerating transformation to the r...
Morning Tea with Jeffrey - How to Reduce the Impact of an Outage
10 Mar 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week'...
Morning Tea with Jeffrey - Understanding the Cost of an Outage
03 Mar 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
The Global ITAM Summit - Part 2 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller (Re-Published)
26 Feb 2021
Contributed by Lukas
This is re-published but is a great discussion on IT Asset Management. We plan on having the second-annual Global ITAM Summit in the coming weeks or m...
Morning Tea with Jeffrey - The Impact of One Degree in Digital Transformation
26 Feb 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
Morning Tea with Jeffrey - Accelerating Digital Transformation
24 Feb 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
The Global ITAM Summit - Part 1 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller (Re-Published)
18 Feb 2021
Contributed by Lukas
This is re-published but is a great discussion on IT Asset Management. We plan on having the second-annual Global ITAM Summit in the coming weeks or m...
Morning Tea with Jeffrey - Technical Debt as an Accelerator of Transformation
17 Feb 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
Alex Fullick Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
11 Feb 2021
Contributed by Lukas
Alex joins Jeffrey as the twenty-ninth guest on the Service Management Leadership podcast. Topics range from Alex's process for Business Continu...
Morning Tea with Jeffrey - The Changing of the Times
10 Feb 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
James Moy Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (re-pulished from November)
04 Feb 2021
Contributed by Lukas
James joins Jeffrey as the twenty-first guest on the Service Management Leadership podcast. Topics range from his career journey to the virtues ...
Morning Tea with Jeffrey - The Value of Execution over Strategy
03 Feb 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
Alexander Golev Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
28 Jan 2021
Contributed by Lukas
Alexander joins Jeffrey as the twenty-eighth guest on the Service Management Leadership podcast. Topics range fromMicrosoft contracts to how org...
Morning Tea with Jeffrey - The Best Ability is Availability
27 Jan 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
Rob Akershoek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (Part 2 of 2)
21 Jan 2021
Contributed by Lukas
Rob joins Jeffrey as the twenty-seventh guest on the Service Management Leadership podcast. Topics range from implementing a common framework to...
Morning Tea with Jeffrey - Imperative Strategy for Decommissioning
20 Jan 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
Rob Akershoek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (Part 1 of 2)
14 Jan 2021
Contributed by Lukas
Rob joins Jeffrey as the twenty-seventh guest on the Service Management Leadership podcast. Topics range from the impact of ITIL4, the merging o...
Morning Tea with Jeffrey - Transitioning to ITIL4
13 Jan 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's sho...
Rina Brahmbhatt Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
07 Jan 2021
Contributed by Lukas
Rina joins Jeffrey as the twenty-sixth guest on the Service Management Leadership podcast. Topics range from her career journey to the new oppor...
Morning Tea with Jeffrey - Introduction
06 Jan 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
David Cannon and Mark Bradley Join the Service Management Leadership Podcast with Jeffrey Tefertiller (re-published from November)
31 Dec 2020
Contributed by Lukas
David and Mark discuss their respective involvement in the ITIL4 Digital and IT Strategy (DITS) Book and the Service Management field in general. This...
Kenny Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (Re-published from July)
24 Dec 2020
Contributed by Lukas
Kenny Hosey joins Jeffrey as the twenty-sixth guest on the Service Management Leadership podcast. Topics range from his service management exper...
Kathy Foster Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
17 Dec 2020
Contributed by Lukas
Kathy joins Jeffrey as the twenty-fifth guest on the Service Management Leadership podcast. Topics range from her career journey to the changing...
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
10 Dec 2020
Contributed by Lukas
Cy joins Jeffrey as the twenty-fourth guest on the Service Management Leadership podcast. Topics range from his career journey to the elec...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller (re-broadcast)
03 Dec 2020
Contributed by Lukas
Steven joined Jeffrey as the tenth guest on the Service Management Leadership podcast. It was a great discussion. Topics range from the what Ser...
David Billouz Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
23 Nov 2020
Contributed by Lukas
David joins Jeffrey as the twenty-second guest on the Service Management Leadership podcast. Topics range from his career journey to the merging...
James Moy Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
20 Nov 2020
Contributed by Lukas
James joins Jeffrey as the twenty-first guest on the Service Management Leadership podcast. Topics range from his career journey to the virtues ...
Aravinda Kilaru Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
12 Nov 2020
Contributed by Lukas
Aravinda discusses her experience in the retail sector and how it pertains to Service Delivery, Service Management, and Business Continuity. Each week...
David Cannon and Mark Bradley Join the Service Management Leadership Podcast with Jeffrey Tefertiller
06 Nov 2020
Contributed by Lukas
David and Mark discuss their respective involvement in the ITIL4 Digital and IT Strategy (DITS) Book and the Service Management field in general. Each...
Kat Macdermid and Lisa Parnis Join the Service Management Leadership Podcast with Jeffrey Tefertiller
30 Oct 2020
Contributed by Lukas
Kat and Lisa discuss the launch of their new ITIL4 portal (www.ITIL4.com). It is a fabulous site for ITIL4 learners. Each week, Jeffrey will be interv...
Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
22 Oct 2020
Contributed by Lukas
Rory joins Jeffrey as the seventeenth guest on the Service Management Leadership podcast. Topics range from his career journey to the virtues of...
The Global ITAM Summit - Part 2 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller
15 Oct 2020
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists f...
The Global ITAM Summit - Part 1 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller
08 Oct 2020
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing panel of esteemed guests helping organizations make great IT Asset Management decisions. The panelists f...
How to Reduce IT Spend as a CIO - Service Management Leadership Podcast
08 Oct 2020
Contributed by Lukas
This podcast arose from a conversation Jeffrey had with a CIO peer. If you are in this situation, we hope this guidance is beneficial to you. Ea...
Stephen Taylor Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
03 Oct 2020
Contributed by Lukas
Stephen joins Jeffrey as the thirteenth guest on the Service Management Leadership podcast. Topics range from his career journey and leadership ...
Joseph DeKonty Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
24 Sep 2020
Contributed by Lukas
Joseph joins Jeffrey as the twelfth guest on the Service Management Leadership podcast. Topics range from his roles spanning different industrie...
Kevin McEvilly Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
17 Sep 2020
Contributed by Lukas
Kevin joins Jeffrey as the eleventh guest on the Service Management Leadership podcast. Topics range from technology in the advertising/marketin...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
03 Sep 2020
Contributed by Lukas
Steven joins Jeffrey as the tenth guest on the Service Management Leadership podcast. Topics range from the what Service Management looks like a...
Jim Ryan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
03 Sep 2020
Contributed by Lukas
Jim joins Jeffrey as the eighth guest on the Service Management Leadership podcast. Topics include Flexera, its place in the market, Gartner Mag...
Rhonda Downing Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
27 Aug 2020
Contributed by Lukas
Rhonda joins Jeffrey as the eighth guest on the Service Management Leadership podcast. Topics range from the what Service Management looks like ...
Jamie Holcombe Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
20 Aug 2020
Contributed by Lukas
Jamie joins Jeffrey as the sixth guest on the Service Management Leadership podcast. Topics range from the USPTO and its technology and culture,...
Stephanie Warren Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
13 Aug 2020
Contributed by Lukas
Stephanie joins Jeffrey as the fifth guest on the Service Management Leadership podcast. Topics range from her background setting up a Service M...
David Ratcliffe Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
07 Aug 2020
Contributed by Lukas
David joins Jeffrey as the fourth guest on the Service Management Leadership podcast. Topics range from his the young beginnings of Pink Elephan...
Steve Hayman Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
30 Jul 2020
Contributed by Lukas
Steve joins Jeffrey as the third guest on the Service Management Leadership podcast. Topics center around Steve's expertise in Problem Managemen...
Kenny Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
23 Jul 2020
Contributed by Lukas
Kenny Hosey joins Jeffrey as the second guest on the Service Management Leadership podcast. Topics range from his service management experience ...
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
18 Jul 2020
Contributed by Lukas
Kat joins Jeffrey as the first guest on the Service Management Leadership podcast. Topics range from her journey to ITIL Master to Kat's view of...
Launching 'Service Management Leadership Podcast with Jeffrey Tefertiller'
13 Jul 2020
Contributed by Lukas
This is the introductory podcast for the Service Management Leadership Podcast with Jeffrey Tefertiller. Each week, Jeffrey will be interviewing...