Service Management Leadership Podcast
Episodes
Service Management Leadership - Experience Management
09 Aug 2021
Contributed by Lukas
A brief discussion about Experience Management & XLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or B...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
05 Aug 2021
Contributed by Lukas
David joins Jeffrey as the 42nd guest on the Service Management Leadership podcast. Topics are centered around ITIL4, Governance, and Strategy. ...
Morning Tea with Jeffrey - CMDB as a cornerstone for growth of technology
04 Aug 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Let's Build a Community
03 Aug 2021
Contributed by Lukas
A brief discussion about trying to build a community Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...
Service Management Leadership - Focus on what is important
02 Aug 2021
Contributed by Lukas
A brief discussion about looking at metrics through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Servi...
Philip DeYoung Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
29 Jul 2021
Contributed by Lukas
Philip joins Jeffrey as the 41st guest on the Service Management Leadership podcast. Topics are centered around his ITSM journey, the merging of...
Morning Tea with Jeffrey - How to do Change better
28 Jul 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - How easy is it to consume your services?
27 Jul 2021
Contributed by Lukas
A brief discussion about looking at service consumption through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the techn...
Service Management Leadership - Our customers need more
26 Jul 2021
Contributed by Lukas
A brief discussion about why Experience Management is here to stay Each week, Jeffrey will be interviewing guests from the technology, Service Managem...
David Ratcliffe Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
22 Jul 2021
Contributed by Lukas
David joins Jeffrey as the 40th guest on the Service Management Leadership podcast. Topics are centered around Pink22 Conference, Pink Elephant,...
Morning Tea with Jeffrey - How to fix the problem
21 Jul 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Time is flowing by
20 Jul 2021
Contributed by Lukas
A brief discussion about 2021 goals Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...
Service Management Leadership - It is not the tools fault
19 Jul 2021
Contributed by Lukas
A brief discussion about ITSM and ITAM tools Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
Kenny Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
15 Jul 2021
Contributed by Lukas
Kenny joins Jeffrey as the 39th guest on the Service Management Leadership podcast. Topics are centered around ITIL4 and Digital Transformation....
Morning Tea with Jeffrey - A framework is only as good as it is applied
14 Jul 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Two ways to reduce cost and improve customer experience
13 Jul 2021
Contributed by Lukas
A brief discussion about two ways to reduce IT costs and improve customer experiences Each week, Jeffrey will be interviewing guests from the technolo...
Service Management Leadership - See, yours is not so bad ....
12 Jul 2021
Contributed by Lukas
A brief discussion about asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continui...
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
08 Jul 2021
Contributed by Lukas
Kat joins Jeffrey as the 38th guest on the Service Management Leadership podcast. Topics are focused on Human-Centered Design and Service Manage...
Morning Tea with Jeffrey - Guidance on using external partners
07 Jul 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - What Have We Learned?
06 Jul 2021
Contributed by Lukas
A brief discussion reflecting on what we have learned over the past 18 months Each week, Jeffrey will be interviewing guests from the technology, Serv...
Service Management Leadership - Cannot Win Without Serving
05 Jul 2021
Contributed by Lukas
A brief discussion about hiring and leaders serving the needs of others Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
01 Jul 2021
Contributed by Lukas
Rory joins Jeffrey as the 37th guest on the Service Management Leadership podcast. Topics are centered around Software Asset Management and Hard...
Morning Tea with Jeffrey - Stop the madness
30 Jun 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Value of great leaders
29 Jun 2021
Contributed by Lukas
A brief discussion about hiring and developing talent Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Service Management Leadership - Role of governance
28 Jun 2021
Contributed by Lukas
A brief discussion about governance. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
24 Jun 2021
Contributed by Lukas
David joins Jeffrey as the 36th guest on the Service Management Leadership podcast. Topics are centered around ITIL4, Governance, and Strategy. ...
Morning Tea with Jeffrey - Organizational Change Management
23 Jun 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - How current and relevant is your knowledge?
22 Jun 2021
Contributed by Lukas
A brief discussion about knowledge management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - The difference between good and great
21 Jun 2021
Contributed by Lukas
A brief discussion about the difference between good and great. Each week, Jeffrey will be interviewing guests from the technology, Service Management...
Waseem Ahmed Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
17 Jun 2021
Contributed by Lukas
Waseem joins Jeffrey as the 35th guest on the Service Management Leadership podcast. Topics are centered around ITSM, CMDB, Metrics, and incorpo...
Morning Tea with Jeffrey - Improving Your CMDB
16 Jun 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - You Can Take My Request .....
15 Jun 2021
Contributed by Lukas
A brief discussion about request fulfillment. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Service Management Leadership - Service-Management-as-a-Service
14 Jun 2021
Contributed by Lukas
A brief discussion about the future of SMaaS. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Jim Hussey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
10 Jun 2021
Contributed by Lukas
Jim joins Jeffrey as the 34th guest on the Service Management Leadership podcast. Topics are centered around SaaS optimization Each week, Jeffre...
Morning Tea with Jeffrey - Avoid the Daves
09 Jun 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Governance Is Not A Profane Word
08 Jun 2021
Contributed by Lukas
A brief discussion about Governance. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
Service Management Leadership - 4 Unique Things To Every Organization That Will Impact ITIL4 Adoption
07 Jun 2021
Contributed by Lukas
A brief discussion about the four things unique to every organization that will impact its transition to ITIL4. Each week, Jeffrey will be interviewin...
Kenneth Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
03 Jun 2021
Contributed by Lukas
Kenny joins Jeffrey as the 33rd guest on the Service Management Leadership podcast. Topics are centered around ITIL4 and Digital Transformation ...
Morning Tea with Jeffrey - Service Management Anagolous To Pottery
02 Jun 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Two Perspectives Needed For ITIL4 Transition
01 Jun 2021
Contributed by Lukas
A brief discussion about two considerations every leaders must understand. Each week, Jeffrey will be interviewing guests from the technology, Service...
Service Management Leadership - Alignment of Measures and Metrics
31 May 2021
Contributed by Lukas
A brief discussion about aligning measures and metrics. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Beth Kaminsky Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
27 May 2021
Contributed by Lukas
Beth joins Jeffrey as the 31st guest on the Service Management Leadership podcast. Topics are centered around IT Asset Management, both Hardware...
Morning Tea with Jeffrey - Watermelon Metrics
26 May 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Leading and Lagging Indicators
25 May 2021
Contributed by Lukas
A brief discussion about leveraging leading indicators. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Service Management Leadership - Three Things To Improve Your ITIL4 Transition
24 May 2021
Contributed by Lukas
A brief discussion about three variables needed to improve your ITIL4 transition. Each week, Jeffrey will be interviewing guests from the technology, ...
David Billouz Joins The Service Management Leadership With Jeffrey Tefertiller
20 May 2021
Contributed by Lukas
The topics discussed in this episode revolve around how to transition to ITIL4. It originated from Jeffrey's new book, "ITIL4: The New Frontier". Each...
Morning Tea with Jeffrey - CMDB
19 May 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Why I Decided Now Was The Right Time To Write The Book "ITIL4: The New Frontier:
18 May 2021
Contributed by Lukas
A brief podcast of why Jeffrey Tefertiller wrote his new book at this time. If your organization needs help adopting ITIL4, reach out to Jeffrey to sc...
Service Management Leadership - A Different Paradigm For Service Management
17 May 2021
Contributed by Lukas
A brief discussion about how to change a trend impacting Service Management. Each week, Jeffrey will be interviewing guests from the technology, Servi...
Second Annual Global ITAM Summit - Breakout Session - Kylie Fowler
13 May 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with a panel of esteemed guests helping organizations make great IT Asset Management decisions. In...
Why I Named My New Book "ITIL4: The New Frontier:
12 May 2021
Contributed by Lukas
A brief podcast of why Jeffrey Tefertiller named his new book "ITIL4: The New Frontier". If your organization needs help adopting ITIL4, reach out to ...
Morning Tea with Jeffrey - Value Streams
12 May 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - The Goalposts are Moving
11 May 2021
Contributed by Lukas
A brief discussion about the moving goalposts. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Theory versus Practice
10 May 2021
Contributed by Lukas
A brief discussion about Theory versus Practice. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Second Annual Global ITAM Summit - Breakout Session - David Foxen
06 May 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with a panel of esteemed guests helping organizations make great IT Asset Management decisions. In...
Why I Decided To Write The Book "ITIL4: The New Frontier:
05 May 2021
Contributed by Lukas
A brief podcast of why Jeffrey Tefertiller wrote his new book. If your organization needs help adopting ITIL4, reach out to Jeffrey to schedule...
Morning Tea with Jeffrey - How Do We Improve Leadership Decision-Making
05 May 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - ITIL4 Concepts of Demand and Opportunity
04 May 2021
Contributed by Lukas
A brief discussion about the need to understand Demands and Opportunities. Each week, Jeffrey will be interviewing guests from the technology, Service...
Service Management Leadership - Your CMDB Must Be Better
03 May 2021
Contributed by Lukas
A brief discussion about the need to improve the CMDB for ITAM and ITSM processes/practices. Each week, Jeffrey will be interviewing guests from the t...
Second Annual Global ITAM Summit - Breakout Session - Alexander Golev
29 Apr 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In t...
Morning Tea with Jeffrey - It Is All About The Relationships
28 Apr 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - It is all in the handoffs
27 Apr 2021
Contributed by Lukas
A brief discussion about improving your service management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Service Management Leadership - The Abilene Paradox
26 Apr 2021
Contributed by Lukas
A brief discussion about the need to improve decision making Each week, Jeffrey will be interviewing guests from the technology, Service Management, o...
Second Annual Global ITAM Summit - Breakout Session - Harinder Bansal
22 Apr 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In t...
Morning Tea with Jeffrey - How to improve the standing of your IT organization
21 Apr 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Managing Software
20 Apr 2021
Contributed by Lukas
A brief discussion about the need to manage the growing software usage. Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
Service Management Leadership - Avoiding the Retread Service Management Office
19 Apr 2021
Contributed by Lukas
A brief discussion about the need to improve Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management...
Service Management Leadership - The Need for a Vendor Management Office
17 Apr 2021
Contributed by Lukas
A brief discussion about the need to establish a Vendor Management Office (VMO) Each week, Jeffrey will be interviewing guests from the technology, Se...
Service Management Leadership - Leveraging Data For Service Management & Asset Management
16 Apr 2021
Contributed by Lukas
A brief discussion about data in the context of Service Management & Asset Management. Each week, Jeffrey will be interviewing guests from the technol...
Second Annual Global ITAM Summit - Breakout Session - Craig Guarente
15 Apr 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In t...
Service Management Leadership - The Most Important Aspect of Technical Debt
15 Apr 2021
Contributed by Lukas
A brief discussion about a less-discussed, but important, aspect of technical debt Each week, Jeffrey will be interviewing guests from the technology,...
Morning Tea with Jeffrey - Illustration of a Leased Car, Never Driven
14 Apr 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Establishing a "Front Door" is Just the Start
13 Apr 2021
Contributed by Lukas
A brief discussion about the need to measure the fulfillment of requests. Each week, Jeffrey will be interviewing guests from the technology, Service ...
Service Management Leadership - Rise above the firefighting
12 Apr 2021
Contributed by Lukas
A brief discussion about how IT leaders must make time for proactive activities and not fall into the firefighting trap. Each week, Jeffrey will be in...
Service Management Leadership - Alignment of Business Continuity and Disaster Recovery
09 Apr 2021
Contributed by Lukas
Just a brief video about how business continuity and disaster recovery must be aligned. Each week, Jeffrey will be interviewing guests from the techno...
Second Annual Global ITAM Summit - Breakout Session - Pamela Fulmer
08 Apr 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In t...
Morning Tea with Jeffrey - Strategic Thought For ITIL4 Transformation
07 Apr 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Software Asset Management Partnering with Information Security
06 Apr 2021
Contributed by Lukas
Just a brief video about how information security is a strategic partner of software asset management. Each week, Jeffrey will be interviewing guests ...
Service Management Leadership - Quest for Improvement
05 Apr 2021
Contributed by Lukas
Just a brief video about how improvement can be simple and successful. Each week, Jeffrey will be interviewing guests from the technology, Service Man...
Second Annual Global ITAM Summit - Breakout Session - Rory Canavan
01 Apr 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In t...
Service Management Leadership - Metrics and the Need to be Objective and Accurate
01 Apr 2021
Contributed by Lukas
Just a brief video about how metrics reflect the relationship between the business and IT, and need to be objective and accurate to identify improveme...
Morning Tea with Jeffrey - Avoiding An Important Risk To Your Transformation
31 Mar 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - How Much Money Are You Leaving On The Table?
30 Mar 2021
Contributed by Lukas
Just a brief video about how we can save money. We need the help of others. Each week, Jeffrey will be interviewing guests from the technology, Servic...
Service Management Leadership - We do not succeed alone
29 Mar 2021
Contributed by Lukas
Just a brief video about how we cannot succeed on our own. We need the help of others. Each week, Jeffrey will be interviewing guests from the technol...
Second Annual Global ITAM Summit - Breakout Session - Piaras MacDonnell
25 Mar 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In t...
Morning Tea with Jeffrey - The Trap of Sunk Cost Decision-Making
24 Mar 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Leveraging Momentum
23 Mar 2021
Contributed by Lukas
Just a brief video about leveraging momentum for your initiatives Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...
Service Management Leadership - Improving how Service Management is viewed
22 Mar 2021
Contributed by Lukas
Just a brief video about improving how Service Management is viewed. Each week, Jeffrey will be interviewing guests from the technology, Service Mana...
Service Management Leadership - Synergy between hardware asset management and software asset management
19 Mar 2021
Contributed by Lukas
Just a brief video about synergy between hardware asset management and software asset management Each week, Jeffrey will be interviewing guests from t...
Second Annual Global ITAM Summit - Panel Discussion
18 Mar 2021
Contributed by Lukas
The Global ITAM Summit is a knowledge-sharing event with panel of esteemed guests helping organizations make great IT Asset Management decisions. In t...
Service Management Leadership - Brief discussion on synergy between service management and business continuity
18 Mar 2021
Contributed by Lukas
Just a brief video about synergy between service management and business continuity Each week, Jeffrey will be interviewing guests from the technology...
Morning Tea with Jeffrey - The Tension Between Transformation and Cost Pressures
17 Mar 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Brief discussion on showing value to be trusted with more
16 Mar 2021
Contributed by Lukas
Just a brief video about how to show value in today's technology world. Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
Service Management Leadership - Brief discussion on how to show value in today's technology world
15 Mar 2021
Contributed by Lukas
Just a brief video about how to show value in today's technology world. Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
11 Mar 2021
Contributed by Lukas
Steven joins Jeffrey as the thirtieth guest on the Service Management Leadership podcast. Topics range from accelerating transformation to the r...
Morning Tea with Jeffrey - How to Reduce the Impact of an Outage
10 Mar 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week'...
Morning Tea with Jeffrey - Understanding the Cost of an Outage
03 Mar 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
The Global ITAM Summit - Part 2 - Replaces this week's Service Management Leadership Podcast with Jeffrey Tefertiller (Re-Published)
26 Feb 2021
Contributed by Lukas
This is re-published but is a great discussion on IT Asset Management. We plan on having the second-annual Global ITAM Summit in the coming weeks or m...
Morning Tea with Jeffrey - The Impact of One Degree in Digital Transformation
26 Feb 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
Morning Tea with Jeffrey - Accelerating Digital Transformation
24 Feb 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...