Service Management Leadership Podcast
Episodes
Service Management Leadership - Experience Management is Here To Stay
04 Dec 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - It is not the tool's fault
03 Dec 2021
Contributed by Lukas
A brief discussion about tools Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Three Reasons Why You Should Develop Run Books
02 Dec 2021
Contributed by Lukas
A brief discussion about Knowledge Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Allen Dixon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
02 Dec 2021
Contributed by Lukas
Allen joins Jeffrey this week on the Service Management Leadership podcast. Topics range from his journey to service management and his guidance...
Service Management Leadership - Two ways consumers of IT services directly interact with IT
01 Dec 2021
Contributed by Lukas
A brief discussion about improving the ways people interact with IT Each week, Jeffrey will be interviewing guests from the technology, Service Manage...
Service Management Leadership - Maturing Change Management/Enablement
30 Nov 2021
Contributed by Lukas
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Service Management Leadership - CMDB Governance
30 Nov 2021
Contributed by Lukas
A brief discussion about the CMDB Governance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
Service Management Leadership - Removing Bureaucracy From Change Management
29 Nov 2021
Contributed by Lukas
A brief discussion about Change Management bureaucracy Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busi...
Service Management Leadership - Putting Lipstick on a Pig
29 Nov 2021
Contributed by Lukas
A brief discussion about addressing the issue not the optics Each week, Jeffrey will be interviewing guests from the technology, Service Management, o...
Service Management Leadership - The tools are not the problem
28 Nov 2021
Contributed by Lukas
A brief discussion about addressing the real issues Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Service Management Leadership - Avoiding Collisions
27 Nov 2021
Contributed by Lukas
A brief discussion about avoiding Change collisions Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Service Management Leadership - Everything Should Be Focused On Solving Business Problems
26 Nov 2021
Contributed by Lukas
A brief discussion about focusing on the right things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Service Management Leadership - Measuring ITSM Maturity
25 Nov 2021
Contributed by Lukas
A brief discussion about measuring ITSM maturity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership - Thanksgiving
25 Nov 2021
Contributed by Lukas
A brief discussion about pausing and being thankful Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Service Management Leadership - Service Management Research
24 Nov 2021
Contributed by Lukas
A brief discussion about Service Management research Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...
Morning Tea with Jeffrey - Leadership
24 Nov 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Experience is cumulative
23 Nov 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Service Management Office
23 Nov 2021
Contributed by Lukas
A brief discussion about the service management office Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busi...
Service Management Leadership - XMO
22 Nov 2021
Contributed by Lukas
A brief discussion about Experience Management Office Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Service Management Leadership - The Relationship Between Change and CMDB
22 Nov 2021
Contributed by Lukas
A brief discussion about teh CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...
Service Management Leadership - Understanding XLAs
21 Nov 2021
Contributed by Lukas
A brief discussion about understanding XLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - Measuring the Right Things
20 Nov 2021
Contributed by Lukas
A brief discussion about measuring the right things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Service Management Leadership - 2 Experience Management Considerations
19 Nov 2021
Contributed by Lukas
A brief discussion about Experience Management considerations Each week, Jeffrey will be interviewing guests from the technology, Service Management, ...
Service Management Leadership - Why Experience Matters
18 Nov 2021
Contributed by Lukas
A brief discussion about why Experience matter Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
18 Nov 2021
Contributed by Lukas
Kat joins Jeffrey as the first guest on the Service Management Leadership podcast. This republished podcast is our first, and Kat was a gracious guest...
Service Management Leadership - Misconceptions of Experience Management
17 Nov 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Morning Tea with Jeffrey - Most Organizations Do Not Do Knowledge Management Well. Why Not?
17 Nov 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - SLAs vs XLAs
16 Nov 2021
Contributed by Lukas
A brief discussion about XLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadershi...
Service Management Leadership - Why a Viable Service Catalog Matters
16 Nov 2021
Contributed by Lukas
A brief discussion about service catalog Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuit...
Service Management Leadership - Experience Matters
15 Nov 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Why we need a Service Catalog
15 Nov 2021
Contributed by Lukas
A brief discussion about the service catalog Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
Service Management Leadership - Assessing Maturity
14 Nov 2021
Contributed by Lukas
A brief discussion about assessing maturity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - Do you think your current metrics and SLAs capture how well IT services are delivered?
13 Nov 2021
Contributed by Lukas
A brief discussion about metrics and measures Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Service Management Leadership - Measuring Service Performance Better
12 Nov 2021
Contributed by Lukas
A brief discussion about measuring service performance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busi...
Service Management Leadership - Engaging with stakeholders
11 Nov 2021
Contributed by Lukas
A brief discussion about stakeholder engagement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...
David Cannon joins Jeffrey Tefertiller on the Service Management Leadership Podcast (special episode)
11 Nov 2021
Contributed by Lukas
David asked to interview Jeffrey for this week's podcast. Each week, Jeffrey will be interviewing guests from the technology, Service Management...
Service Management Leadership - Expect Resistance When Striving For Excellence
10 Nov 2021
Contributed by Lukas
A brief discussion about expecting resistance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Morning Tea with Jeffrey - We are all in this together ...
10 Nov 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Doing Change Management Better
09 Nov 2021
Contributed by Lukas
A brief discussion about doing Change Management better Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Service Management Leadership - Why we keep metrics
09 Nov 2021
Contributed by Lukas
A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leader...
Service Management Leadership - 2 Ways to improve service delivery
08 Nov 2021
Contributed by Lukas
A brief discussion about 2 ways to improve service delivery Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...
Service Management Leadership - Why Metrics Miss The Mark
08 Nov 2021
Contributed by Lukas
A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leader...
Service Management Leadership - Measurement
07 Nov 2021
Contributed by Lukas
A brief discussion about measuring progress Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - How can we incorporate the new technology into the self-service?
06 Nov 2021
Contributed by Lukas
A brief discussion about self-service Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...
Service Management Leadership - Next steps with Asset Register and CMDB
05 Nov 2021
Contributed by Lukas
A brief discussion about improving Asset Register and CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Service Management Leadership - How to start doing things right in ITSM & ITAM
04 Nov 2021
Contributed by Lukas
A brief discussion about Release Management and Deployment Management Each week, Jeffrey will be interviewing guests from the technology, Service Mana...
Akshay Anand joins Jeffrey Tefertiller on the Service Management Leadership Podcast
04 Nov 2021
Contributed by Lukas
Akshay is an ITIL Ambassador who brings an immense amount of knowledge to the podcast. Topics include enterprise service management, governance, and c...
Service Management Leadership - How can you prepare for software renewals and audits if you do not know the estate?
03 Nov 2021
Contributed by Lukas
A brief discussion about software asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business...
Morning Tea with Jeffrey - Times Are Changing
03 Nov 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Imagine planning hardware refresh cycles for unknown assets
02 Nov 2021
Contributed by Lukas
A brief discussion about hardware refresh cycles Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership - How to Measure Better
02 Nov 2021
Contributed by Lukas
A brief discussion about measuring. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...
Service Management Leadership - How do you handle incidents or changes to technology not in the CMDB?
01 Nov 2021
Contributed by Lukas
A brief discussion about the importance of the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Service Management Leadership - CMDB Accuracy
01 Nov 2021
Contributed by Lukas
A brief discussion about the CMDB. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lead...
Service Management Leadership - Including all Assets and CIs
31 Oct 2021
Contributed by Lukas
A brief discussion about Including all assets and CIs in your program Each week, Jeffrey will be interviewing guests from the technology, Service Mana...
Special Episode as Waseem Ahmed, Jeevan Lobo, & Kenny Hosey join Jeffrey Tefertiller on the Service Management Leadership Podcast to Help Celebrate a Milestone
28 Oct 2021
Contributed by Lukas
Wassem, Jeevan, & Kenny bring an immense amount of knowledge to the podcast and we wanted to celebrate this milestone with people who helped us at...
Morning Tea with Jeffrey - Simplify!
27 Oct 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Watermelon, Kiwi, and Oranges
26 Oct 2021
Contributed by Lukas
A brief discussion about the implications of metrics. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Service Management Leadership - Lack of IT Performance (from Vanson Bourne Report)
25 Oct 2021
Contributed by Lukas
A brief discussion about 5 key takeaways from a recent Vanson Bourne report. Each week, Jeffrey will be interviewing guests from the technology, Servi...
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
21 Oct 2021
Contributed by Lukas
David is a prolific ITIL author and leader who discusses his new book on the podcast, "Acquiring and Managing Cloud Services". This book addresses muc...
Morning Tea with Jeffrey - Aspects of a Successful CMDB
20 Oct 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - The Decline (and Importance) of Release and Deployment
19 Oct 2021
Contributed by Lukas
A brief discussion about Release Management and Deployment Management Each week, Jeffrey will be interviewing guests from the technology, Service Mana...
Service Management Leadership - Strive to be the Best
18 Oct 2021
Contributed by Lukas
A brief discussion about the pursuit of excellence Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business...
James Moy joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
14 Oct 2021
Contributed by Lukas
James brings a wealth of knowledge about the asset management world. This is republished from almost a year ago. Each week, Jeffrey will be interviewi...
Morning Tea with Jeffrey - Learning from the Facebook Disaster
13 Oct 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Sometimes, Good Enough is Good Enough
12 Oct 2021
Contributed by Lukas
A brief discussion about chasing perfection Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - Diving Deeper on Metrics
11 Oct 2021
Contributed by Lukas
A brief discussion about Metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leader...
Alex Fullick Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
07 Oct 2021
Contributed by Lukas
Alex joins Jeffrey to discuss his new book on the topic of Business Impact Analysis Each week, Jeffrey will be interviewing guests from the technology...
Morning Tea with Jeffrey - "The Great Resignation" Fallacy
06 Oct 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Trust
05 Oct 2021
Contributed by Lukas
A brief discussion about Trust Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - The Best Ability is Availability
04 Oct 2021
Contributed by Lukas
A brief discussion about Availability Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
30 Sep 2021
Contributed by Lukas
Cy joins Jeffrey to discuss Service Management process and maturity (this is republished from last December) Each week, Jeffrey will be interviewing g...
Morning Tea with Jeffrey - Empathy
29 Sep 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Solving the Conflict
28 Sep 2021
Contributed by Lukas
A brief discussion about the disconnect between service providers and consumers Each week, Jeffrey will be interviewing guests from the technology, Se...
Service Management Leadership - Accelerating Rates of Change
27 Sep 2021
Contributed by Lukas
A brief discussion about the upcoming rates of change Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
23 Sep 2021
Contributed by Lukas
David joins Jeffrey to discuss IT Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business...
Morning Tea with Jeffrey - Putting the "S" Back In
22 Sep 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Context and Perspective
21 Sep 2021
Contributed by Lukas
A brief discussion about the need for context Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Service Management Leadership - Co-creating Value
20 Sep 2021
Contributed by Lukas
A brief discussion about how the service provider and consumer co-create value Each week, Jeffrey will be interviewing guests from the technolog...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
16 Sep 2021
Contributed by Lukas
David joins Jeffrey to discuss ITIL4 and the ITIL4 book "Digital and IT Strategy". Each week, Jeffrey will be interviewing guests from the techn...
Morning Tea with Jeffrey - Implementing a Tool ...
15 Sep 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Focus on Desired Outcomes
14 Sep 2021
Contributed by Lukas
A brief discussion about desired outcomes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continui...
Service Management Leadership - We have failed ... what now?
13 Sep 2021
Contributed by Lukas
A brief discussion about how we in the ITSM world have failed Each week, Jeffrey will be interviewing guests from the technology, Service Management, ...
Joseph DeKonty Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
09 Sep 2021
Contributed by Lukas
This episode is republished from almost a year ago but still has a lot of valuable Service Management guidance. Joe is a sharp professional who is abl...
Morning Tea with Jeffrey - The pitfalls to avoid
08 Sep 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership A new way of looking at things
07 Sep 2021
Contributed by Lukas
A brief discussion about a new way of looking at things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Service Management Leadership - Why I do what I do
06 Sep 2021
Contributed by Lukas
A brief discussion about why I am so passionate about helping others Each week, Jeffrey will be interviewing guests from the technology, Service Manag...
Steven Ollek Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
02 Sep 2021
Contributed by Lukas
This episode is republished from March but still has a lot of valuable Service Management guidance. Steven is a sharp professional who is able to conv...
Morning Tea with Jeffrey - Addressing Unhappiness in IT Service Delivery
01 Sep 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Seeing Service Management & SLAs through an Experience Lens
31 Aug 2021
Contributed by Lukas
A brief discussion about seeing SLAs & Service Management through an Experience lens Each week, Jeffrey will be interviewing guests from the techn...
Service Management Leadership - IT Service Delivery and a Deli
30 Aug 2021
Contributed by Lukas
A brief discussion using a deli as a way of viewing service delivery Each week, Jeffrey will be interviewing guests from the technology, Service Manag...
Jeevan Lobo Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
26 Aug 2021
Contributed by Lukas
Jeevan joins Jeffrey as the 44th guest on the Service Management Leadership podcast. Topics are centered around the IT service delivery models.&...
Morning Tea with Jeffrey - In a world filled with constraints ...
25 Aug 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - How to handle the chaos
24 Aug 2021
Contributed by Lukas
A brief discussion about addressing the chaos Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Service Management Leadership - Removing Bureacracy
23 Aug 2021
Contributed by Lukas
A brief discussion about removing bureaucracy Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Waseem Ahmed Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
19 Aug 2021
Contributed by Lukas
Waseem joins Jeffrey as the 43rd guest on the Service Management Leadership podcast. Topics are centered around the impact of COVID on Service M...
Morning Tea with Jeffrey - Most People Say We Are Measuring The Wrong Things ... They Are Correct
18 Aug 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Continual Improvement
17 Aug 2021
Contributed by Lukas
A brief discussion about improving ITSM processes to reflect current business needs and desired outcomes Each week, Jeffrey will be interviewing guest...
Service Management Leadership - Incorporating all technology in your ITSM & ITAM programs
16 Aug 2021
Contributed by Lukas
A brief discussion about incorporating all technology into your ITSM & ITAM programs Each week, Jeffrey will be interviewing guests from the techn...
Alexander Golev Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
12 Aug 2021
Contributed by Lukas
Alexander joins Jeffrey as the 43rd guest on the Service Management Leadership podcast. Topics are centered around Windows365 product launch. Ea...
Morning Tea with Jeffrey - CMDB Cautionary Tales
11 Aug 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...