David is a prolific ITIL author and leader who discusses his new book on the podcast, "Acquiring and Managing Cloud Services". This book addresses much of the pain experienced by organizations seeking to manage services with some or all parts residing in the cloud. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with SIX acclaimed books in the subject area and a popular YouTube channel with approximately 1,300 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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