Service Management Leadership Podcast
Episodes
Third Annual Global ITAM Summit - Rory Canavan
24 Mar 2022
Contributed by Lukas
In this episode, Rory shares his knowledge on Software Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
Morning Tea with Jeffrey - To Max Out Speed
23 Mar 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Wisdom and Maturity
22 Mar 2022
Contributed by Lukas
A brief discussion about Wisdom and Maturity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
Service Management Leadership - Experience
21 Mar 2022
Contributed by Lukas
A brief discussion about improving experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...
Third Annual Global ITAM Summit - Panel Discussion - Part 2
17 Mar 2022
Contributed by Lukas
Pam Fulmer, Craig Guarente, Rory Canavan, and Alexander Golev share their knowledge on the asset management world. Each week, Jeffrey will be intervie...
Morning Tea with Jeffrey - Merging of Frameworks
16 Mar 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Updating Plans
15 Mar 2022
Contributed by Lukas
A brief discussion about updating Business Continuity and Disaster Recovery Plans Each week, Jeffrey will be interviewing guests from the technology, ...
Service Management Leadership - Take Care of the Take-off and Landing
14 Mar 2022
Contributed by Lukas
A brief discussion about another perspective for Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...
Third Annual Global ITAM Summit - Panel Discussion - Part 1
10 Mar 2022
Contributed by Lukas
Pam Fulmer, Craig Guarente, Rory Canavan, and Alexander Golev share their knowledge on the asset management world. Each week, Jeffrey will be in...
Morning Tea with Jeffrey - ITIL4
09 Mar 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - The Future of Service Management and Asset Management
08 Mar 2022
Contributed by Lukas
A brief discussion about adjusting to the future Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership - The Risk & Cost of Doing ITAM Poorly
07 Mar 2022
Contributed by Lukas
A brief discussion about the need to improve how we do ITAM Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...
Roman Jouravlev joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
03 Mar 2022
Contributed by Lukas
In this episode, Roman shares the ITIL4 development process Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...
Morning Tea with Jeffrey - Sustainability
02 Mar 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - The Impending Opportunities
01 Mar 2022
Contributed by Lukas
A brief discussion about the coming opportunities in the metaverse Each week, Jeffrey will be interviewing guests from the technology, Service Managem...
Service Management Leadership - The Missing Ingredient
28 Feb 2022
Contributed by Lukas
A brief discussion about OCM Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership...
Waseem Ahmed joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
24 Feb 2022
Contributed by Lukas
In this episode, Waseem and Jeffrey discuss the metaverse and what Service Management may look like in the future Each week, Jeffrey will be interview...
Morning Tea with Jeffrey - Outcomes Versus Outputs
23 Feb 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - The Impending Disruption
22 Feb 2022
Contributed by Lukas
A brief discussion about the coming disruption Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Incremental Progress
21 Feb 2022
Contributed by Lukas
A brief discussion about taking small, incremental steps Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bu...
Steve Hayman joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
17 Feb 2022
Contributed by Lukas
In this episode, Steve shares his knowledge on the topic of Problem Management. Each week, Jeffrey will be interviewing guests from the technology, Se...
Morning Tea with Jeffrey - A Fable Retold
16 Feb 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Disruption
15 Feb 2022
Contributed by Lukas
A brief discussion about the coming disruption Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Improving Experience
14 Feb 2022
Contributed by Lukas
A brief discussion about employee and customer experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or B...
Rob Akershoek joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
10 Feb 2022
Contributed by Lukas
In this episode, Rob shares his knowledge on the topic of Value Stream Management. Each week, Jeffrey will be interviewing guests from the technology,...
Morning Tea with Jeffrey - The Moving Target
09 Feb 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Unspoken Aspect of Innovation
08 Feb 2022
Contributed by Lukas
A brief discussion about going fast safely Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Service Management Leadership - What do we value?
07 Feb 2022
Contributed by Lukas
A brief discussion about valuing the right things Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business ...
Steven Ollek joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
03 Feb 2022
Contributed by Lukas
In this episode, Steven shares his knowledge on the topic of DevSecOps and its intersection with Service Management. Each week, Jeffrey will be interv...
Morning Tea with Jeffrey - Our Customers Deserve Better Self-Service
02 Feb 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - An Industry Problem
01 Feb 2022
Contributed by Lukas
A brief discussion about the gap between training and real organizations Each week, Jeffrey will be interviewing guests from the technology, Service M...
Service Management Leadership - The Implied Contract
31 Jan 2022
Contributed by Lukas
A brief discussion about Experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...
Akshay Anand joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast (part 2)
27 Jan 2022
Contributed by Lukas
In this episode, Akshay shares his knowledge on the topic of the ITIL4 Practices and offers guidance for moving to ITIL4. This is part two of a two-pa...
Morning Tea with Jeffrey - Improvement and Co-Creation
26 Jan 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - ITSM + ITAM toolsets
25 Jan 2022
Contributed by Lukas
A brief discussion about ITSM tooling Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...
Service Management Leadership - CMDB Success
24 Jan 2022
Contributed by Lukas
A brief discussion about the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...
Akshay Anand joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
20 Jan 2022
Contributed by Lukas
In this episode, Akshay shares his knowledge on the topic of the ITIL4 Guiding Principles. This is part one of a two-part series. Each week, Jeffrey...
Morning Tea with Jeffrey - Baseline versus Benchmark
19 Jan 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Poor Knowledge Management costs more than poor Change Management
18 Jan 2022
Contributed by Lukas
A brief discussion about the cost of bad Knowledge Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, ...
Service Management Leadership - Firefighting
17 Jan 2022
Contributed by Lukas
A brief discussion about avoiding the firefighting trap Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Rory Canavan joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
13 Jan 2022
Contributed by Lukas
In this episode, Rory details his merging of Software Asset Management (SAM) and the ServiceNow toolset as well as SAM process assessments. Each week,...
Morning Tea with Jeffrey - Improving
12 Jan 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - ITIL4 Guiding Principle - Optimize and Automate
11 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Investing in the CMDB
11 Jan 2022
Contributed by Lukas
A brief discussion about the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...
Service Management Leadership - ITIL4 Guiding Principle - Keep It simple and Practical
10 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Doing Service Management (or Asset Management) Well
10 Jan 2022
Contributed by Lukas
A brief discussion about helping the tool be successful Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Service Management Leadership - ITIL4 Guiding Principle - Think and Work Holistically
09 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - ITIL4 Guiding Principle - Collaborate and Promote Visibly
08 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - ITIL4 Guiding Principle - Progress Iteratively with Feedback
07 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - ITIL4 Guiding Principle - Start Where you Are
06 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Mark Katsouros joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
06 Jan 2022
Contributed by Lukas
In this episode, Mark details his service management journey and how higher education is different than other industries. Each week, Jeffrey will be i...
Service Management Leadership - ITIL4 Guiding Principle - Focus on Value
05 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Morning Tea with Jeffrey - Importance of the CMDB
05 Jan 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - ITIL4 Guiding Principle - Intro
04 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - The Use of Chatbots
04 Jan 2022
Contributed by Lukas
A brief discussion about chatbots Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...
Service Management Leadership - Continual Improvement in ITIL4
03 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Documenting Defects
03 Jan 2022
Contributed by Lukas
A brief discussion about transparency of defects/known errors Each week, Jeffrey will be interviewing guests from the technology, Service Management, ...
Service Management Leadership - ITIL4 Value Stream Mapping
02 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Thinking of the ITIL4 Service Value System as a Subway System
01 Jan 2022
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - ITIL4 Service Value System and Service Value Chain
31 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Governance in ITIL4
30 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Difference Between a Demand and an Opportunity
29 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Morning Tea with Jeffrey - Outside-In Thinking
29 Dec 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - ITIL4 Types of Intake
28 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - ITIL as a framework
28 Dec 2021
Contributed by Lukas
A brief discussion about ITIL as a framework Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
Service Management Leadership - Service Value System From a Process perspective
27 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Measuring
27 Dec 2021
Contributed by Lukas
A brief discussion about metrics and reporting Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Service Value System Components
26 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - ITIL4 Service Value System Introduction
25 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - More on ITIL4 Practices
24 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - ITIL4 Practices
23 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Four Dimensions of Service Management
22 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Morning Tea with Jeffrey - Putting the "Enterprise" into Enterprise Service Management
22 Dec 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - High Velocity Needs Guardrails
21 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Reporting
21 Dec 2021
Contributed by Lukas
A brief discussion about metrics and reporting Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - ITIL4 Accelerating Transformation
20 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - If it happened to them, it will happen to you
20 Dec 2021
Contributed by Lukas
A brief discussion about being prepared for the next event Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Service Management Leadership - Importance of ITIL4
19 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - The Less Prescriptive Nature of ITIL4
18 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Moving to ITIL4
17 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Why Service Management Initiatives Fall Short
16 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Mitch Pautz joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
16 Dec 2021
Contributed by Lukas
In this episode, Mitch details his service management journey and how higher education is different than other industries. Each week, Jeffrey wi...
Service Management Leadership - ITIL4 - How We Got Here
15 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Morning Tea with Jeffrey - Assessments
15 Dec 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Comparing ITIL to Pottery Factories
14 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Measuring Outcomes
14 Dec 2021
Contributed by Lukas
A brief discussion about measurement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
Service Management Leadership - ITIL4 Critical Success Factors
13 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - Relationship Between Experience Management and Service Management
13 Dec 2021
Contributed by Lukas
A brief discussion about the relationship between Service Management and Experience Management Each week, Jeffrey will be interviewing guests from the...
Service Management Leadership - ITIL is just a framework
12 Dec 2021
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - ITIL4: The New Frontier
11 Dec 2021
Contributed by Lukas
A brief discussion about the book, ITIL4: The New frontier Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Service Management Leadership - Customer Expectations
10 Dec 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Experience Management's Influence On Purchasing Decisions
09 Dec 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
09 Dec 2021
Contributed by Lukas
This is a great episode as it details David's journey to ITIL and Service Management. Each week, Jeffrey will be interviewing guests from the te...
Service Management Leadership - Elements of Great Experience
08 Dec 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Morning Tea with Jeffrey - IT Asset Management Use Case
08 Dec 2021
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Good customer experience leaves consumers feeling heard, seen and appreciated
07 Dec 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - What is an Enterprise CMDB?
07 Dec 2021
Contributed by Lukas
A brief discussion about the meaning of an Enterprise CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Service Management Leadership - Technology Impacts on Experience Management
06 Dec 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Identifying Blindspots
06 Dec 2021
Contributed by Lukas
A brief discussion about the pursuit of excellence Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business...
Service Management Leadership - 6 Takeaways of Experience Management
05 Dec 2021
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...