Service Management Leadership Podcast

Service Management Leadership - Repetition in Communication

12 Sep 2022

Contributed by Lukas

A brief discussion about communication Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity ...

Adam Griffith and Mark Blanke join Service Management Leadership Podcast With Jeffrey Tefertiller

08 Sep 2022

Contributed by Lukas

Adam and Mark join Jeffrey this week to discuss ITIL Maturity Model and Assessments Each week, Jeffrey will be interviewing guests from the technology...

Morning Tea with Jeffrey - Role of Culture in Transformation

07 Sep 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - How To Lead Through Transformation

06 Sep 2022

Contributed by Lukas

A brief discussion about leading through transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...

Service Management Leadership - Leading Through Transformation

05 Sep 2022

Contributed by Lukas

A brief discussion about transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity...

Adam Griffith and Mark Blanke join Service Management Leadership Podcast With Jeffrey Tefertiller

01 Sep 2022

Contributed by Lukas

Adam and Mark join Jeffrey this week to discuss ITIL Maturity Model and Assessments Each week, Jeffrey will be interviewing guests from the technology...

Morning Tea with Jeffrey - Capabilities and Resources

31 Aug 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - A Negative Trend Regarding Consultancies

30 Aug 2022

Contributed by Lukas

A brief discussion about engaging with consultancies Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...

Service Management Leadership - Measuring

29 Aug 2022

Contributed by Lukas

A brief discussion about measurement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...

Adam Griffith and Mark Blanke join Service Management Leadership Podcast With Jeffrey Tefertiller

25 Aug 2022

Contributed by Lukas

Adam and Mark join Jeffrey this week to discuss ITIL Maturity Model and Assessments   Each week, Jeffrey will be interviewing guests from the te...

Morning Tea with Jeffrey - Disconnect Between Stakeholders

24 Aug 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Service Availability

23 Aug 2022

Contributed by Lukas

A brief discussion about availability Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...

Service Management Leadership - Amplifying Voices + the CMDB

22 Aug 2022

Contributed by Lukas

A brief discussion about the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...

Barclay Rae joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast (Republished)

18 Aug 2022

Contributed by Lukas

In this episode, Barclay joins Jeffrey to discuss the ITIL 4 book, Create, Deliver, Support Each week, Jeffrey will be interviewing guests from the te...

Morning Tea with Jeffrey - The Intertwining of Asset Management

17 Aug 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - We're Entering A New Era For Service Management

16 Aug 2022

Contributed by Lukas

A brief discussion about increasing speed and flexibility for optimal outcomes Each week, Jeffrey will be interviewing guests from the technology, Ser...

Service Management Leadership - Do You Know Any Bad Drivers?

15 Aug 2022

Contributed by Lukas

A brief discussion about perspectives Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...

Harinder Bansal joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

11 Aug 2022

Contributed by Lukas

In this episode, Harinder joins Jeffrey to discuss IT Procurement Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...

Morning Tea with Jeffrey - A Contrarian Thought

10 Aug 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Technical Debt

09 Aug 2022

Contributed by Lukas

A brief discussion about tech debt Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lead...

Service Management Leadership - Valuing The Right Things

08 Aug 2022

Contributed by Lukas

A brief discussion about valuing execution more Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...

Service Management Leadership - IT Asset Disposal

04 Aug 2022

Contributed by Lukas

A brief discussion about IT Assets Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lead...

Morning Tea with Jeffrey - Quantifying Resources

03 Aug 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Talking in the form of services

02 Aug 2022

Contributed by Lukas

A brief discussion about simplifying conversations Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business...

Service Management Leadership - Improving Vendor Performance

01 Aug 2022

Contributed by Lukas

A brief discussion about how to improve your vendors' performance Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...

Alex Fullick joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

28 Jul 2022

Contributed by Lukas

In this episode, Alex joins Jeffrey to discuss the recent Rogers outage Each week, Jeffrey will be interviewing guests from the technology, Service Ma...

Morning Tea with Jeffrey - Integrations

27 Jul 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - The More We Rely On Technology, The More Personnel Will Determine Success

26 Jul 2022

Contributed by Lukas

A brief discussion about emphasizing the people aspects Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...

Service Management Leadership - The Need To Adapt ITIL To Your Organization

25 Jul 2022

Contributed by Lukas

A brief discussion about how every organization is unique and needs processes/practices specific to the organization Each week, Jeffrey will be interv...

Ken Wendle joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

21 Jul 2022

Contributed by Lukas

In this episode, Ken joins Jeffrey to discuss Value and his book "The Value Formula" Each week, Jeffrey will be interviewing guests from the technolog...

Morning Tea with Jeffrey - Stakeholder Management

20 Jul 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - 4 Aspects of a CMDB

19 Jul 2022

Contributed by Lukas

A brief discussion about the four aspects of a quality CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...

Service Management Leadership - Automated Interactions

18 Jul 2022

Contributed by Lukas

A brief discussion about the implications of chatbots and virtual agents Each week, Jeffrey will be interviewing guests from the technology, Service M...

Kaimar Karu joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

14 Jul 2022

Contributed by Lukas

In this episode, Kaimar joins Jeffrey to discuss creating organizational change Each week, Jeffrey will be interviewing guests from the technology, Se...

Morning Tea with Jeffrey - Problem Management

13 Jul 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - SLAs

12 Jul 2022

Contributed by Lukas

A brief discussion about putting the agreement back in SLAs Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...

Service Management Leadership - Automation

11 Jul 2022

Contributed by Lukas

A brief discussion about automation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...

Roman Jouravlev & Adam Griffith join Jeffrey Tefertiller as the next guests on the Service Management Leadership Podcast

07 Jul 2022

Contributed by Lukas

In this episode, Roman and Adam join Jeffrey to discuss Relationship Management Each week, Jeffrey will be interviewing guests from the technology, Se...

Morning Tea with Jeffrey - Feedback

06 Jul 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Services

05 Jul 2022

Contributed by Lukas

A brief discussion about rethinking our role in broader terms Each week, Jeffrey will be interviewing guests from the technology, Service Management, ...

Service Management Leadership - Defending Our Existence

04 Jul 2022

Contributed by Lukas

A brief discussion about explaining our resourcing to leadership Each week, Jeffrey will be interviewing guests from the technology, Service Managemen...

Exit- July 2022

30 Jun 2022

Contributed by Lukas

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Barclay Rae joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

30 Jun 2022

Contributed by Lukas

In this episode, Barclay joins Jeffrey to discuss the ITIL 4 book, Create, Deliver, Support Each week, Jeffrey will be interviewing guests from the te...

Intro- July 2022

30 Jun 2022

Contributed by Lukas

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Morning Tea with Jeffrey - We Need To Correct Service Level Management

29 Jun 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - The Power Of Great Knowledge

28 Jun 2022

Contributed by Lukas

A brief discussion about the power of great knowledge Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...

Service Management Leadership - People Aspects

27 Jun 2022

Contributed by Lukas

A brief discussion about investing in the people aspects Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bu...

David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

23 Jun 2022

Contributed by Lukas

In this episode, David joins Jeffrey to discuss Services Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bu...

Morning Tea with Jeffrey - The Cost of Granularity

22 Jun 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Priorities

21 Jun 2022

Contributed by Lukas

A brief discussion about priorities Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...

Service Management Leadership - Great Service Management Yields A Corporate Competitive Advantage

20 Jun 2022

Contributed by Lukas

A brief discussion about the ways Service Management can yield a competitive advantage Each week, Jeffrey will be interviewing guests from the technol...

Service Management Leadership - Perspective

16 Jun 2022

Contributed by Lukas

A brief discussion about perspectives Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...

Morning Tea with Jeffrey - Sorry State of Knowledge Transfer

15 Jun 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - The CMDB and Data

14 Jun 2022

Contributed by Lukas

A brief discussion about the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...

Service Management Leadership - Change Management is Hard

13 Jun 2022

Contributed by Lukas

A brief discussion about Change Management  Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...

Roman Jouravlev & Antonina Klentsova join Jeffrey Tefertiller as the next guests on the Service Management Leadership Podcast, Part 2

09 Jun 2022

Contributed by Lukas

In this episode, Roman & Antonina join Jeffrey to discuss Sustainability Each week, Jeffrey will be interviewing guests from the technology, Servi...

Morning Tea with Jeffrey - Leadership Support

08 Jun 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - The Relationship between The CMDB and Change Management

07 Jun 2022

Contributed by Lukas

A brief discussion about the relationship between Change Management and the CMDB Each week, Jeffrey will be interviewing guests from the technology, S...

Service Management Leadership - 3 Rules For ITSM/ITAM Tool Implementation

06 Jun 2022

Contributed by Lukas

A brief discussion about implementing a toolset Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...

Roman Jouravlev & Antonina Klentsova join Jeffrey Tefertiller as the next guests on the Service Management Leadership Podcast, Part 1

02 Jun 2022

Contributed by Lukas

In this episode, Roman & Antonina join Jeffrey to discuss Sustainability Each week, Jeffrey will be interviewing guests from the technology, Servi...

Morning Tea with Jeffrey - Three-Step Improvement Method

01 Jun 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Three Vital Capabilities For Quality Change Management

31 May 2022

Contributed by Lukas

A brief discussion about doing Change Management better Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...

Service Management Leadership - Improving Self-Service

30 May 2022

Contributed by Lukas

A brief discussion about making self-service Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...

David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

26 May 2022

Contributed by Lukas

In this episode, David joins the podcast again, this time discussing IT Finance Each week, Jeffrey will be interviewing guests from the technology, Se...

Morning Tea with Jeffrey - Rising Expectations of Self-Service

25 May 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Making Data-Based Decisions

24 May 2022

Contributed by Lukas

A brief discussion about making great decisions Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...

Service Management Leadership - Trusting The Data

23 May 2022

Contributed by Lukas

A brief discussion about data quality Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...

David Billouz joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

19 May 2022

Contributed by Lukas

In this episode, David joins the podcast again, this time discussing what the ITIL Master will allow him to do  Each week, Jeffrey will be interv...

Morning Tea with Jeffrey - Using A Scale

18 May 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Recent Research

17 May 2022

Contributed by Lukas

A brief discussion about research conclusions Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Cont...

Service Management Leadership - Looking In the Mirror

16 May 2022

Contributed by Lukas

A brief discussion about understanding current state Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...

David Billouz joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast

12 May 2022

Contributed by Lukas

In this episode, Davis shares the process to become an ITIL Master Each week, Jeffrey will be interviewing guests from the technology, Service Managem...

Morning Tea with Jeffrey - Why We Care About The CMDB

11 May 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - If A Picture is Worth 1,000 Words, How Many Words Equal A Dashboard?

10 May 2022

Contributed by Lukas

A brief discussion about the value of visualizing the data Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...

Service Management Leadership - Age Does Not Mean Growth Or Maturity

09 May 2022

Contributed by Lukas

A brief discussion about growth Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leaders...

Service Management Leadership - Expertise is Priceless

05 May 2022

Contributed by Lukas

A brief discussion about the value of expertise Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...

Morning Tea with Jeffrey - We Must Do Better

04 May 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Progress is Not Linear

03 May 2022

Contributed by Lukas

A brief discussion about the law of diminishing returns Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...

Service Management Leadership - Clothes That Fit

02 May 2022

Contributed by Lukas

A brief discussion about matching the initiative to the organization's maturity Each week, Jeffrey will be interviewing guests from the technology, Se...

Third Annual Global ITAM Summit - David Foxen

28 Apr 2022

Contributed by Lukas

In this episode, David shares his knowledge on ITAM Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...

Morning Tea with Jeffrey - Changing The Paradigm Of Transformation

27 Apr 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - How To Find Success

26 Apr 2022

Contributed by Lukas

A brief discussion about how effort + expertise leads to success Each week, Jeffrey will be interviewing guests from the technology, Service Managemen...

Service Management Leadership - Addressing Complexity

25 Apr 2022

Contributed by Lukas

A brief discussion about complexity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...

Service Management Leadership - Software Asset Management Overview

22 Apr 2022

Contributed by Lukas

A brief discussion about SAM Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership...

Third Annual Global ITAM Summit - Koen Dingjan

21 Apr 2022

Contributed by Lukas

In this episode, Koen shares his knowledge on IBM licensing Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...

Morning Tea with Jeffrey - Building A Culture For Improvement

20 Apr 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Focus on Value - Another Aspect of Value

19 Apr 2022

Contributed by Lukas

A brief discussion about how IT provides Value to consumers Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...

Service Management Leadership - Success Relies On People

18 Apr 2022

Contributed by Lukas

A brief discussion about people development Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...

Third Annual Global ITAM Summit - Alexander Golev

14 Apr 2022

Contributed by Lukas

In this episode, Alexander shares his knowledge of Microsoft software Licensing Each week, Jeffrey will be interviewing guests from the technology, Se...

Morning Tea with Jeffrey - Interdependencies

13 Apr 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - The Success of The CMDB

12 Apr 2022

Contributed by Lukas

A brief discussion about the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...

Service Management Leadership - Becoming a better potter

11 Apr 2022

Contributed by Lukas

A brief discussion about the illustration on pottery Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...

Third Annual Global ITAM Summit - Craig Guarente

07 Apr 2022

Contributed by Lukas

In this episode, Craig shares his knowledge of Oracle software Licensing Each week, Jeffrey will be interviewing guests from the technology, Service M...

Morning Tea with Jeffrey Movies, Not Photos

06 Apr 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Organizational Uniqueness

05 Apr 2022

Contributed by Lukas

A brief discussion about uniqueness Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...

Service Management Leadership - Bloated Governance

04 Apr 2022

Contributed by Lukas

A brief discussion about governance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...

Third Annual Global ITAM Summit - Pamela Fulmer

31 Mar 2022

Contributed by Lukas

In this episode, Pam shares her knowledge on Software Licensing Each week, Jeffrey will be interviewing guests from the technology, Service Management...

Morning Tea with Jeffrey - Focus on Value

30 Mar 2022

Contributed by Lukas

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...

Service Management Leadership - Hitting a Moving Target

29 Mar 2022

Contributed by Lukas

A brief discussion about hitting a moving target Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...

Service Management Leadership - Finite Resources

28 Mar 2022

Contributed by Lukas

A brief discussion about making do with finite resources Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bu...