Service Management Leadership Podcast
Episodes
Intro Updated
27 Feb 2023
Contributed by Lukas
Service Management Leadership - Doing Problem Management Better
27 Feb 2023
Contributed by Lukas
A brief discussion about Problem Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
David Barrow Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
23 Feb 2023
Contributed by Lukas
David joins Jeffrey to discuss co-creating value using the guiding principles discussed in ITIL4. This is republished from last year. Each week, Jeffr...
Morning Tea with Jeffrey - Vendor Management Tips
22 Feb 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - The Cost of Rework
21 Feb 2023
Contributed by Lukas
A brief discussion about rework Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leaders...
Service Management Leadership - Staffing Solutions
20 Feb 2023
Contributed by Lukas
A brief discussion about staffing solutions Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Adam Griffith and David Billouz join Service Management Leadership Podcast with Jeffrey Tefertiller
16 Feb 2023
Contributed by Lukas
Adam and David join Jeffrey this week to discuss the upcoming ITIL4 guidance on IT Asset Management Each week, Jeffrey will be interviewing guests fro...
Morning Tea with Jeffrey - Incorporating ITIL4
15 Feb 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - IT Finance
14 Feb 2023
Contributed by Lukas
A brief discussion about IT Finance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...
Service Management Leadership - Leading Through Transformation
13 Feb 2023
Contributed by Lukas
A brief discussion about transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity...
Alex Fullick joins Service Management Leadership Podcast with Jeffrey Tefertiller
09 Feb 2023
Contributed by Lukas
Alex joins Jeffrey again this week to discuss long-term trends for Business Conintuity Each week, Jeffrey will be interviewing guests from the technol...
Morning Tea with Jeffrey - Transformation Adoption
08 Feb 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Outages
07 Feb 2023
Contributed by Lukas
A brief discussion about limiting or eliminating Change-related outages Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
Service Management Leadership - What Entails A Successful Service Management Program
06 Feb 2023
Contributed by Lukas
A brief discussion about Service Management success Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Alex Fullick joins Service Management Leadership Podcast with Jeffrey Tefertiller
02 Feb 2023
Contributed by Lukas
Alex joins Jeffrey to discuss Business Continuity trends for 2023 Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...
Morning Tea with Jeffrey - There Is No One Right Way
01 Feb 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Being Agile
31 Jan 2023
Contributed by Lukas
A brief discussion about being agile, not doing agile Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Service Management Leadership - Why Experience Matters
30 Jan 2023
Contributed by Lukas
A brief discussion about Experience from a recent Hornbill research article Each week, Jeffrey will be interviewing guests from the technology, Servic...
Waseem Ahmed joins Service Management Leadership Podcast with Jeffrey Tefertiller
26 Jan 2023
Contributed by Lukas
David joins Jeffrey to discuss the impact of ChatGPT on service management Each week, Jeffrey will be interviewing guests from the technology, Service...
Morning Tea with Jeffrey - The Hidden Factory
25 Jan 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership -How To Fix the Issues That Plagued Southwest Airlines
24 Jan 2023
Contributed by Lukas
A brief discussion about the Southwest Airlines Debacle Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Service Management Leadership - Play The Ball The Direction You Are Facing
23 Jan 2023
Contributed by Lukas
A brief discussion about risk Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadershi...
David Ratcliffe joins Service Management Leadership Podcast with Jeffrey Tefertiller
19 Jan 2023
Contributed by Lukas
David joins Jeffrey to discuss the upcoming Pink23 Pink Elephant conference. Each week, Jeffrey will be interviewing guests from the technology,...
Morning Tea with Jeffrey - Making Lemonade
18 Jan 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Outsourcing Tip
17 Jan 2023
Contributed by Lukas
A brief discussion about outsourcing Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
Service Management Leadership - Experience
16 Jan 2023
Contributed by Lukas
A brief discussion about experience management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
12 Jan 2023
Contributed by Lukas
Roman and David join Jeffrey to discuss Service Management trends. This is the fourth of a four-part series, discussing Value Streams and Processes. E...
Morning Tea with Jeffrey - Start Where You Are
11 Jan 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Digitization
10 Jan 2023
Contributed by Lukas
A brief discussion about Digitization Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...
Service Management Leadership - Comparing Transformation to the World Cup
09 Jan 2023
Contributed by Lukas
A brief discussion about transformation Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity...
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
05 Jan 2023
Contributed by Lukas
Roman and David join Jeffrey to discuss Service Management trends. This is the third of a four-part series, discussing Partners and Suppliers. Each we...
Morning Tea with Jeffrey - Staffing Plans
04 Jan 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Change Management
03 Jan 2023
Contributed by Lukas
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Service Management Leadership - Going to the Doctor
02 Jan 2023
Contributed by Lukas
A brief discussion about your CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lead...
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
29 Dec 2022
Contributed by Lukas
Roman and David join Jeffrey to discuss Service Management trends. This is the second of a four-part series, discussing Information and Technology. Ea...
Morning Tea with Jeffrey - The Changing of the Times
28 Dec 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's...
Service Management Leadership - Hitting a Moving Target
27 Dec 2022
Contributed by Lukas
A brief discussion about hitting a moving target Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership - Take Care of the Take-off and Landing
26 Dec 2022
Contributed by Lukas
A brief discussion about another perspective for Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...
Roman Jouravlev and David Cannon join Service Management Leadership Podcast with Jeffrey Tefertiller
22 Dec 2022
Contributed by Lukas
Roman and David join Jeffrey to discuss Service Management trends. This is the first of a four-part series, discussing Organizations and People. ...
Morning Tea with Jeffrey - Problem Management
21 Dec 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - CMDB Scope
20 Dec 2022
Contributed by Lukas
A brief discussion about CMDB Scope Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...
Service Management Leadership - The Future Of IT
19 Dec 2022
Contributed by Lukas
A brief discussion about Value Streams Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity ...
Service Management Leadership - 5 Trends For 2023 (From Forbes)
15 Dec 2022
Contributed by Lukas
A brief discussion about 5 Trends for 2023 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Morning Tea with Jeffrey - Optimize & Automate
14 Dec 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Standard Changes
13 Dec 2022
Contributed by Lukas
A brief discussion about Standard Changes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...
Service Management Leadership - Service Delivery
12 Dec 2022
Contributed by Lukas
A brief discussion about service delivery Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continui...
Service Management Leadership - Doing Change Management Better
08 Dec 2022
Contributed by Lukas
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Morning Tea with Jeffrey - Does ITIL Really Say That?
07 Dec 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Emergency Changes
06 Dec 2022
Contributed by Lukas
A brief discussion about the Emergency Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bu...
Service Management Leadership - The Complexity of software Asset Management (SAM)
05 Dec 2022
Contributed by Lukas
A brief discussion about the Software Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busi...
Service Management Leadership - Evaluating Our use Of The CAB
01 Dec 2022
Contributed by Lukas
A brief discussion about the Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Morning Tea with Jeffrey - Leveraging Your ITSM Tool
30 Nov 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Improvement Via Automation and Process
29 Nov 2022
Contributed by Lukas
A brief discussion about the improvement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuit...
Service Management Leadership - Product Management + ITSM
28 Nov 2022
Contributed by Lukas
A brief discussion about the treating your ITSM tool like a product Each week, Jeffrey will be interviewing guests from the technology, Service Manage...
Service Management Leadership - Gratitude
24 Nov 2022
Contributed by Lukas
A brief discussion about Thanksgiving Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...
Morning Tea with Jeffrey - Emergency Changes
23 Nov 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Incident Management
22 Nov 2022
Contributed by Lukas
A brief discussion about the Incident Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership - Incorporating New Technologies
21 Nov 2022
Contributed by Lukas
A brief discussion about the incorporating new technologies into your service management and business continuity programs. Each week, Jeffrey will be ...
Charles Betz Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
17 Nov 2022
Contributed by Lukas
Charles joins Jeffrey to discuss the Forrester "2022 State of IT Service Management Report" Each week, Jeffrey will be interviewing guests from the te...
Morning Tea with Jeffrey - The Purpose Of Asset Management
16 Nov 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - ITAM Practice Success Factors
15 Nov 2022
Contributed by Lukas
A brief discussion about the ITAM Practice Success Factors Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Service Management Leadership - Structure of Process Documentation
14 Nov 2022
Contributed by Lukas
A brief discussion about how to establish and maintain processes Each week, Jeffrey will be interviewing guests from the technology, Service Managemen...
Service Management Leadership - ITIL4 + DevOps by Guest Host Jonathan Wafford
11 Nov 2022
Contributed by Lukas
A brief discussion about the merging of ITIL4 and DevOps from Jonathan. Each week, Jeffrey will be interviewing guests from the technology, Service Ma...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
10 Nov 2022
Contributed by Lukas
David joins Jeffrey to discuss service management basics. This is the fifth and final of a five-part series Each week, Jeffrey will be interviewing gu...
Morning Tea with Jeffrey - Emerging Technologies
09 Nov 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - How To Implement, Improve, or Decommission
08 Nov 2022
Contributed by Lukas
A brief discussion about two ingredients that must work together Each week, Jeffrey will be interviewing guests from the technology, Service Managemen...
Service Management Leadership - ITSM Tool As A Product
07 Nov 2022
Contributed by Lukas
A brief discussion about ITSM tools' leadership Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...
Service Management Leadership - Empathy by Guest Host Jonathan Wafford
04 Nov 2022
Contributed by Lukas
A brief discussion about Empathy from Jonathan. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
03 Nov 2022
Contributed by Lukas
David joins Jeffrey to discuss service management basics. This is the fourth of a five-part series Each week, Jeffrey will be interviewing guests from...
Morning Tea with Jeffrey - Leadership Failures
02 Nov 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Emergency Changes
01 Nov 2022
Contributed by Lukas
A brief discussion about doing Emergency Changes well Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Service Management Leadership - Improving the Process, Not the Final Score
31 Oct 2022
Contributed by Lukas
A brief discussion about improvement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
27 Oct 2022
Contributed by Lukas
David joins Jeffrey to discuss service management basics. This is the third of a five-part series Each week, Jeffrey will be interviewing guests from ...
Morning Tea with Jeffrey - Forrester's State of IT Service Management - Conclusions
26 Oct 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Discussing Forrester's State of IT Service Management 2022, Incident Management
25 Oct 2022
Contributed by Lukas
A brief discussion about the Forrester research on Incident Management Each week, Jeffrey will be interviewing guests from the technology, Service Man...
Service Management Leadership - Discussing Forrester's State of IT Service Management 2022, CMDB
24 Oct 2022
Contributed by Lukas
A brief discussion about the Forrester research on the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...
Service Management Leadership - Mindsets by Guest Host Jonathan Wafford
21 Oct 2022
Contributed by Lukas
A brief discussion about mindsets Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
20 Oct 2022
Contributed by Lukas
David joins Jeffrey to discuss service management basics. This is the second of a five-part series Each week, Jeffrey will be interviewing guests from...
Morning Tea with Jeffrey - Change Management is Difficult
19 Oct 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Asset Management and CMDB Scope
18 Oct 2022
Contributed by Lukas
A brief discussion about scope Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadersh...
Service Management Leadership - We Measure With Obsolete Metrics
17 Oct 2022
Contributed by Lukas
A brief discussion about taking a look at how we measure Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bu...
David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
13 Oct 2022
Contributed by Lukas
David joins Jeffrey to discuss service management basics. This is the first of a five-part series Each week, Jeffrey will be interviewing guests from ...
Morning Tea with Jeffrey - The Conductor
12 Oct 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Asset Management Audit & Verification
11 Oct 2022
Contributed by Lukas
A brief discussion about auditing and verifying asset Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Service Management Leadership - Change Management Unhappiness
10 Oct 2022
Contributed by Lukas
A brief discussion about the state of Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Jonathan Wafford Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
06 Oct 2022
Contributed by Lukas
Jonathan joins Jeffrey to discuss his recent blog post regarding ITIL4 and Agile Each week, Jeffrey will be interviewing guests from the technology, S...
Morning Tea with Jeffrey - Leading Through Change
05 Oct 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Getting The Most From Vendors
04 Oct 2022
Contributed by Lukas
A brief discussion about bridging the disconnect with vendors Each week, Jeffrey will be interviewing guests from the technology, Service Management, ...
Service Management Leadership - Sustainability
03 Oct 2022
Contributed by Lukas
A brief discussion about sustainability Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity...
David Barrow Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
29 Sep 2022
Contributed by Lukas
David joins Jeffrey to discuss co-creating value using the guiding principles discussed in ITIL4 Each week, Jeffrey will be interviewing guests from t...
Morning Tea with Jeffrey - Handling Complexity
28 Sep 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Transformation
27 Sep 2022
Contributed by Lukas
A brief discussion about fighting the urge to become more efficient Each week, Jeffrey will be interviewing guests from the technology, Service Manage...
Service Management Leadership - Establish Governance
26 Sep 2022
Contributed by Lukas
A brief discussion about governance as an operating model Each week, Jeffrey will be interviewing guests from the technology, Service Management, or B...
Cyrus Howells Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
22 Sep 2022
Contributed by Lukas
Cy joins Jeffrey to discuss Service Management process and maturity (this is a republished episode) Each week, Jeffrey will be interviewing guests fro...
Morning Tea with Jeffrey - Improving Your CMDB/AMDB
21 Sep 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Improving Configuration Asset Management
20 Sep 2022
Contributed by Lukas
A brief discussion about including the "DB" in the CMDB discussion Each week, Jeffrey will be interviewing guests from the technology, Service Managem...
Service Management Leadership - Improving Incident Management
19 Sep 2022
Contributed by Lukas
A brief discussion about improving your Incident Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or...
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
15 Sep 2022
Contributed by Lukas
In this episode, David joins Jeffrey to discuss Services. This is a republish from June Each week, Jeffrey will be interviewing guests from the techno...
Morning Tea with Jeffrey - The Delicate Balance of CMDB Leadership
14 Sep 2022
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Improving Configuration and Asset Management
13 Sep 2022
Contributed by Lukas
A brief discussion about improving your CMDB and Asset Management Database Each week, Jeffrey will be interviewing guests from the technology, Service...