Service Management Leadership Podcast
Episodes
Service Management Leadership - Data Quality
07 Aug 2023
Contributed by Lukas
A brief discussion about data quality Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Man...
Service Management Leadership - Guest Host Luigi Ferri Talking About Change Management
04 Aug 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Change Management in his fourth episode for the Service Management Leadership Podcast. Here is Luigi's Li...
Jeff Jensen joins Service Management Leadership Podcast with Jeffrey Tefertiller
03 Aug 2023
Contributed by Lukas
Jeff joins Jeffrey to discuss Service Portfolio Management. This is the first of a two-part series Each week, Jeffrey will be interviewing guests fro...
Service Management Leadership - Improving Our Lifecycle Management
03 Aug 2023
Contributed by Lukas
A brief discussion about lifecycle management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Ser...
Service Management Leadership - Leveraging Your ITSM Tool For Change Management
02 Aug 2023
Contributed by Lukas
A brief discussion about doing things better Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Serv...
Service Management Leadership - Hardware Asset Management
01 Aug 2023
Contributed by Lukas
A brief discussion about hardware asset management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology...
Service Management Leadership - It's The Small Things That Determine ITSM Success
31 Jul 2023
Contributed by Lukas
A brief discussion about closure codes Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Ma...
Service Management Leadership - Guest Host Luigi Ferri Talking About The Role of Service Design
28 Jul 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about the role of Service Design in ITIL4 in his third episode for the Service Management Leadership Podcast. Here ...
Service Management Leadership - You Must Be Willing To Act
27 Jul 2023
Contributed by Lukas
A brief discussion about experience management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Se...
Service Management Leadership - Having A Focus On Improvement
26 Jul 2023
Contributed by Lukas
A brief discussion about improvement Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Mana...
Service Management Leadership - Automation
25 Jul 2023
Contributed by Lukas
A brief discussion about automation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manag...
Service Management Leadership - Improving Outcomes Means Improving The Process
24 Jul 2023
Contributed by Lukas
A brief discussion about improvement Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Mana...
Service Management Leadership - Guest Host Luigi Ferri Talking CMDB
21 Jul 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk CMDB in his second episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn profile: htt...
Service Management Leadership - Losing Weight and Technical Debt
20 Jul 2023
Contributed by Lukas
A brief discussion about technical debt Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service M...
Service Management Leadership - ITSM Platforms and Toolsets
19 Jul 2023
Contributed by Lukas
A brief discussion about the consolidation of technologies Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the te...
Service Management Leadership - The Future Of Change Management
18 Jul 2023
Contributed by Lukas
A brief discussion about Automation in Change Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the tech...
Service Management Leadership - Automation
17 Jul 2023
Contributed by Lukas
A brief discussion about automation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manag...
Service Management Leadership - Guest Host Luigi Ferri Talking ITIL
14 Jul 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk ITIL Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/ukbestpractices Each week, Jeffrey will eith...
Service Management Leadership - Organizational Change Management (OCM)
13 Jul 2023
Contributed by Lukas
A brief discussion about OCM Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, ...
Service Management Leadership - Alignment During Transformation
12 Jul 2023
Contributed by Lukas
A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service M...
Service Management Leadership - Purpose-Driven Asset Management
11 Jul 2023
Contributed by Lukas
A brief discussion about Asset Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service...
Service Management Leadership - Optimization
10 Jul 2023
Contributed by Lukas
A brief discussion about Improvement and optimization Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busi...
Service Management Leadership - Leading and Lagging Indicators
06 Jul 2023
Contributed by Lukas
A brief discussion about leading and lagging indicators Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techn...
Service Management Leadership - Solving the Business Problem
05 Jul 2023
Contributed by Lukas
A brief discussion about how technology helps solve the business problems Each week, Jeffrey will be interviewing guests from the technology, Service...
Service Management Leadership - Bringing Stakeholders Along
04 Jul 2023
Contributed by Lukas
A brief discussion about creating adoption Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - Service Design and the Warranty Processes
03 Jul 2023
Contributed by Lukas
A brief discussion about service design Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuit...
Service Management Leadership - Thank you!
30 Jun 2023
Contributed by Lukas
A brief discussion thank you to all of our listeners and guests for helping us become #1 in ITSM Podcasts and #49 in the broader Management Podcasts. ...
Service Management Leadership - Change Management
29 Jun 2023
Contributed by Lukas
A brief discussion about leadership support of Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...
Service Management Leadership - Improve Before You Outsource
28 Jun 2023
Contributed by Lukas
A brief discussion about outsourcing Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity l...
Service Management Leadership - Experience Management
27 Jun 2023
Contributed by Lukas
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...
Service Management Leadership - Incident Commuications
26 Jun 2023
Contributed by Lukas
A brief discussion about handling Incidents Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
Service Management Leadership - The Right Way
22 Jun 2023
Contributed by Lukas
A brief discussion about doing things the right way Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...
Service Management Leadership - Having A Service Provider Mindset
21 Jun 2023
Contributed by Lukas
A brief discussion about a service provider mindset Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...
Service Management Leadership - Knowledge
20 Jun 2023
Contributed by Lukas
A brief discussion about the importance of knowledge Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busin...
Service Management Leadership - Expertise Is Underrated
19 Jun 2023
Contributed by Lukas
A brief discussion about the need for expertise Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership - Unhappy Stakeholders
15 Jun 2023
Contributed by Lukas
A brief discussion about relationships Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity...
Service Management Leadership - Harnessing Capabilities
14 Jun 2023
Contributed by Lukas
A brief discussion about incentivized behaviors Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership - Noise
13 Jun 2023
Contributed by Lukas
A brief discussion about cutting through the noise Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Service Management Leadership - Doing Metrics Better
12 Jun 2023
Contributed by Lukas
A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...
Service Management Leadership - Monday-Morning Quarterback
08 Jun 2023
Contributed by Lukas
A brief discussion about being a part of the solution Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busi...
Service Management Leadership - Frameworks
07 Jun 2023
Contributed by Lukas
A brief discussion about frameworks Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
Service Management Leadership - Be a Flashlight
06 Jun 2023
Contributed by Lukas
A brief discussion about being a flashlight Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
Service Management Leadership - The Expansion of Asset Management
05 Jun 2023
Contributed by Lukas
A brief discussion about Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Service Management Leadership - Why Asset Management is Important
01 Jun 2023
Contributed by Lukas
A brief discussion about Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Service Management Leadership - Opportunity Cost
31 May 2023
Contributed by Lukas
A brief discussion about opportunity cost Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continu...
Service Management Leadership - The First Step to Improvement
30 May 2023
Contributed by Lukas
A brief discussion about taking the first step Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...
Service Management Leadership - Blind Change How We Look At Metrics
29 May 2023
Contributed by Lukas
A brief discussion about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...
Service Management Leadership - Metrics
25 May 2023
Contributed by Lukas
A brief discussion about how we think about metrics Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busine...
Service Management Leadership - Operating Model
24 May 2023
Contributed by Lukas
A brief discussion about governance as an operating model Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Service Management Leadership - Baselines
23 May 2023
Contributed by Lukas
A brief discussion about baselines Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...
Service Management Leadership - Hopeful About The Future
22 May 2023
Contributed by Lukas
A brief discussion about the future Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
Service Management Leadership - Undoing The Damage
18 May 2023
Contributed by Lukas
A brief discussion about undoing the damage Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Conti...
Service Management Leadership - Blind Spots
17 May 2023
Contributed by Lukas
A brief discussion about addressing our blindspots Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Service Management Leadership - Purpose
16 May 2023
Contributed by Lukas
A brief discussion about executing with purpose Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership -Time To Adjust Our Sails
15 May 2023
Contributed by Lukas
A brief discussion about change Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leader...
Service Management Leadership - Complexity
11 May 2023
Contributed by Lukas
A brief discussion about the cost of complexity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business C...
Service Management Leadership - Data
10 May 2023
Contributed by Lukas
A brief discussion about the future of data within Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Man...
Service Management Leadership - It Is Never Too Late To Turn Around
09 May 2023
Contributed by Lukas
A brief discussion about Vendor Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - Cars Are Not Meant To Stay In The Garage
08 May 2023
Contributed by Lukas
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
David Cannon joins Service Management Leadership Podcast with Jeffrey Tefertiller
04 May 2023
Contributed by Lukas
David joins Jeffrey again this week to discuss operating models and how to solve the Frankenstein Effect Each week, Jeffrey will be interviewing gues...
Service Management Leadership - Change Management is Evolving
03 May 2023
Contributed by Lukas
A brief discussion about the future of Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or B...
Service Management Leadership - The Goalposts Are Moving
02 May 2023
Contributed by Lukas
A brief discussion about agility Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...
Service Management Leadership - Improving the SMO
01 May 2023
Contributed by Lukas
A brief discussion about the Service Management Office Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
David Cannon joins Service Management Leadership Podcast with Jeffrey Tefertiller
27 Apr 2023
Contributed by Lukas
David joins Jeffrey to discuss the "Frankenstein Effect" Each week, Jeffrey will be interviewing guests from the technology, Service Managem...
Service Management Leadership - Taking A New Look At Vendor Metrics
26 Apr 2023
Contributed by Lukas
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - Looking In The Wrong Places To Save Money
25 Apr 2023
Contributed by Lukas
A brief discussion about saving money Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity ...
Service Management Leadership - We Should Learn From The Engineers
24 Apr 2023
Contributed by Lukas
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - Change Management In Our Personal Lives
20 Apr 2023
Contributed by Lukas
A brief discussion about Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Service Management Leadership - Table stakes
19 Apr 2023
Contributed by Lukas
A brief discussion about stakeholder expectations Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business...
Service Management Leadership - Making it easier for operations
18 Apr 2023
Contributed by Lukas
A brief discussion about operations paying the price for speed Each week, Jeffrey will be interviewing guests from the technology, Service Management...
Service Management Leadership - The Closer You Are
17 Apr 2023
Contributed by Lukas
A brief discussion about proximity and its role in relationships Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...
Service Management Leadership - Lifecycle Management
13 Apr 2023
Contributed by Lukas
A brief discussion about lifecycle management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - There is No One Right Way
12 Apr 2023
Contributed by Lukas
A brief discussion about optimizing process and tooling Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bu...
Service Management Leadership - Transformations
11 Apr 2023
Contributed by Lukas
A brief discussion about transformation failures Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business ...
Service Management Leadership - Asset Management Complexity
10 Apr 2023
Contributed by Lukas
A brief discussion about complexity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller
06 Apr 2023
Contributed by Lukas
Adam joins Jeffrey to discuss the future of Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management,...
Service Management Leadership - Dealing With Uncertainty
05 Apr 2023
Contributed by Lukas
A brief discussion about dealing with uncertainty Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business...
Service Management Leadership - Trends
04 Apr 2023
Contributed by Lukas
A brief discussion about the technology trends Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...
Service Management Leadership - Process and Product Coming Together
03 Apr 2023
Contributed by Lukas
A brief discussion about the future of Service Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Service Management Leadership - Guest Podcast with Shane Matthew and Scott Baldwin
31 Mar 2023
Contributed by Lukas
In this guest episode, Shane interviews Scott on the topic of Business Continuity. Each week, Jeffrey will be interviewing guests from the technolog...
Hank Marquis joins Service Management Leadership Podcast with Jeffrey Tefertiller
30 Mar 2023
Contributed by Lukas
Hank joins Jeffrey again this week to discuss Digital Experience Each week, Jeffrey will be interviewing guests from the technology, Service Manageme...
Service Management Leadership - Process Fundamentals
29 Mar 2023
Contributed by Lukas
A brief discussion about the fundamentals of processes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Bus...
Service Management Leadership - Leadership Priorities
28 Mar 2023
Contributed by Lukas
A brief discussion about the leadership growth Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...
Service Management Leadership - Agile OCM
27 Mar 2023
Contributed by Lukas
A brief discussion about Organizational Change Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or ...
Hank Marquis joins Service Management Leadership Podcast with Jeffrey Tefertiller
23 Mar 2023
Contributed by Lukas
Hank joins Jeffrey to discuss Digital Experience Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business ...
Service Management Leadership - Focus on Improvement
22 Mar 2023
Contributed by Lukas
A brief discussion about the role of baselines in improvement initiatives Each week, Jeffrey will be interviewing guests from the technology, Service...
Service Management Leadership - Service Relationships
21 Mar 2023
Contributed by Lukas
A brief discussion about service relationships Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Con...
Service Management Leadership - Problem Management
20 Mar 2023
Contributed by Lukas
A brief discussion about Problem Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Contin...
Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller
16 Mar 2023
Contributed by Lukas
Adam joins Jeffrey to discuss some of the inputs to ITIL4 and how organizations can leverage the frameworks available Each week, Jeffrey will be inter...
Service Management Leadership - Improving Decision-Making
15 Mar 2023
Contributed by Lukas
A brief discussion about data-based decision-making Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Busines...
Service Management Leadership - Improvement and Alignment
14 Mar 2023
Contributed by Lukas
A brief discussion about improvement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
Service Management Leadership - Improving Change Management/Enablement
13 Mar 2023
Contributed by Lukas
A brief discussion about improving the chances for transformation success Each week, Jeffrey will be interviewing guests from the technology, Service ...
Adam Griffith joins Service Management Leadership Podcast with Jeffrey Tefertiller
09 Mar 2023
Contributed by Lukas
Adam joins Jeffrey to discuss the changes to the ITIL certification plans Each week, Jeffrey will be interviewing guests from the technology, Service ...
Morning Tea with Jeffrey - "Never Let a Crisis go to Waste"
08 Mar 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Improving Digital Transformation
07 Mar 2023
Contributed by Lukas
A brief discussion about improving the chances for transformation success Each week, Jeffrey will be interviewing guests from the technology, Service ...
Service Management Leadership - Lack of True Partnership
06 Mar 2023
Contributed by Lukas
A brief discussion about business relationships Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...
Exit
06 Mar 2023
Contributed by Lukas
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David Ratcliffe joins Service Management Leadership Podcast with Jeffrey Tefertiller
02 Mar 2023
Contributed by Lukas
David joins Jeffrey to discuss the upcoming Pink23 Pink Elephant conference. Since Jeffrey is away at the Pink23 conference, this makes an appropriate...
Morning Tea with Jeffrey - Vendor Management Tips and Red Flags
01 Mar 2023
Contributed by Lukas
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show ...
Service Management Leadership - Stakeholder Management
28 Feb 2023
Contributed by Lukas
A brief discussion about stakeholder management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Co...