Service Management Leadership Podcast
Episodes
David Cannon Discusses His New Role At PeopleCert
02 Jan 2024
Contributed by Lukas
David Cannon is the new Director of the Americas for PeopleCert and discusses how it transpired.
Service Management Leadership - What's New In 2024
01 Jan 2024
Contributed by Lukas
A brief discussion about the changes to the podcast and a brief discussion about improvement Each week, Jeffrey will be sharing his knowledge on Serv...
Service Management Leadership - Guest Host Luigi Ferri Talking About Service Architecture
29 Dec 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Service Architecture in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn prof...
Service Management Leadership - The New Year Ahead
28 Dec 2023
Contributed by Lukas
A brief discussion about opportunities in the new year Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techno...
Service Management Leadership - Service Governance
27 Dec 2023
Contributed by Lukas
A brief discussion about governance Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manag...
Service Management Leadership - Incentivizing Behaviors
26 Dec 2023
Contributed by Lukas
A brief discussion about incentivization Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service ...
Service Management Leadership - Changes Are Coming
25 Dec 2023
Contributed by Lukas
A brief discussion about changes coming to this podcast Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techn...
Service Management Leadership - Guest Host Luigi Ferri Talking About RTO
22 Dec 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about RTO in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.l...
Service Management Leadership - 7 Sins of Digital Transformation, Part 4
21 Dec 2023
Contributed by Lukas
A brief discussion about digital transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, S...
Service Management Leadership - 7 Sins of Digital Transformation, Part 3
20 Dec 2023
Contributed by Lukas
A brief discussion about digital transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, S...
Service Management Leadership - 7 Sins of Digital Transformation, Part 2
19 Dec 2023
Contributed by Lukas
A brief discussion about digital transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, S...
Service Management Leadership - 7 Sins of Digital Transformation, Part 1
18 Dec 2023
Contributed by Lukas
A brief discussion about digital transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, S...
Service Management Leadership - Guest Host Luigi Ferri Talking About RPO
15 Dec 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about RPO in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.l...
Service Management Leadership - Saying Yes To The Right Things
14 Dec 2023
Contributed by Lukas
A brief discussion about opportunity cost Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service...
Service Management Leadership - Automation
13 Dec 2023
Contributed by Lukas
A brief discussion about automation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manag...
Service Management Leadership - ITIL4
12 Dec 2023
Contributed by Lukas
A brief discussion about ITIL4 Four Dimensions Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Se...
Service Management Leadership - Are Certifications Enough?
11 Dec 2023
Contributed by Lukas
A brief discussion about certifications Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service M...
Service Management Leadership - Guest Host Luigi Ferri Talking About MVP & ITSM
08 Dec 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about MVP & ITSM in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: h...
Service Management Leadership - Atrophy
07 Dec 2023
Contributed by Lukas
A brief discussion about atrophy Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manageme...
Service Management Leadership - Driving Down the Highway
06 Dec 2023
Contributed by Lukas
A brief discussion about digital experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servi...
Service Management Leadership - Unlocking Value
05 Dec 2023
Contributed by Lukas
A brief discussion about unlocking value in your ITSM programs Each week, Jeffrey will either be sharing his knowledge or interviewing guests from th...
Service Management Leadership - Experience Expectations
04 Dec 2023
Contributed by Lukas
A brief discussion about digital experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servi...
Service Management Leadership - Guest Host Luigi Ferri Talking About Incident Management
01 Dec 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Incident Management in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profi...
Service Management Leadership - Seeing The Unseen
30 Nov 2023
Contributed by Lukas
A brief discussion about digital experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servi...
Service Management Leadership - Life Jacket
29 Nov 2023
Contributed by Lukas
A brief discussion about business continuity Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Serv...
Service Management Leadership - Data
28 Nov 2023
Contributed by Lukas
A brief discussion about data Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management,...
Service Management Leadership - Strategy
27 Nov 2023
Contributed by Lukas
A brief discussion about strategy Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Managem...
Service Management Leadership - Guest Host Luigi Ferri Talking About The Service Catalogue
24 Nov 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about the Service Catalogue in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile...
Service Management Leadership - Thinking Digitally
23 Nov 2023
Contributed by Lukas
A brief discussion about thinking digitally Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servi...
Service Management Leadership - Experience Is More Than Just A Number
22 Nov 2023
Contributed by Lukas
A brief discussion about experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manag...
Service Management Leadership - The Importance of Processes
21 Nov 2023
Contributed by Lukas
A brief discussion about processes Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manage...
Service Management Leadership - Questioning The Nature Of Transformation
20 Nov 2023
Contributed by Lukas
A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service M...
Service Management Leadership - Guest Host Luigi Ferri Talking About Problem Management
17 Nov 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Problem Management in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profil...
Service Management Leadership - Speed To Delivery Equals Value
15 Nov 2023
Contributed by Lukas
A brief discussion about speed to delivery Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servic...
Service Management Leadership - Helping Stakeholders Get The Cheese
14 Nov 2023
Contributed by Lukas
A brief discussion about stakeholder value Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servic...
Service Management Leadership - One Angle Of Digital Transformation
13 Nov 2023
Contributed by Lukas
A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service M...
Service Management Leadership - Guest Host Luigi Ferri Talking About Change Management
10 Nov 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Change Management in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile...
Service Management Leadership - Alignment
09 Nov 2023
Contributed by Lukas
A brief discussion about end-to-end alignment Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Ser...
Service Management Leadership - Digital Strategy Viability
08 Nov 2023
Contributed by Lukas
A brief discussion from the DITS book (ITIL4) Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Ser...
Service Management Leadership - The Role of Internal Expertise When Moving to ITIL4
07 Nov 2023
Contributed by Lukas
A brief discussion about having the right people - and their expertise - when trying to move to ITIL4 Each week, Jeffrey will either be sharing his k...
Service Management Leadership - Moving to ITIL4
06 Nov 2023
Contributed by Lukas
A brief discussion about moving to ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service ...
Service Management Leadership - Frameworks
02 Nov 2023
Contributed by Lukas
A brief discussion about complementary, not competing, frameworks Each week, Jeffrey will either be sharing his knowledge or interviewing guests from...
Service Management Leadership - The Concept of Value
01 Nov 2023
Contributed by Lukas
A brief discussion about understanding value Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Serv...
Service Management Leadership - Automation
31 Oct 2023
Contributed by Lukas
A brief discussion about automation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manag...
Service Management Leadership - Why We Need Great Service Management
30 Oct 2023
Contributed by Lukas
A brief discussion about service management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servi...
Service Management Leadership - Assumptions
26 Oct 2023
Contributed by Lukas
A brief discussion about continually assessing our assumptions Each week, Jeffrey will either be sharing his knowledge or interviewing guests from th...
Service Management Leadership - Maturity Assessment
25 Oct 2023
Contributed by Lukas
A brief discussion about maturity assessments Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Ser...
Service Management Leadership - You Get What You Incentivize
24 Oct 2023
Contributed by Lukas
A brief discussion about measuring Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manage...
Service Management Leadership - Digital Friction
23 Oct 2023
Contributed by Lukas
A brief discussion about digital friction Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service...
Service Management Leadership - Leadership
19 Oct 2023
Contributed by Lukas
A brief discussion about accountability in leadership Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technol...
Service Management Leadership - Taking a Modular Perspective
18 Oct 2023
Contributed by Lukas
A brief discussion about ITSM Toolsets Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Ma...
Service Management Leadership - Automating Better
17 Oct 2023
Contributed by Lukas
A brief discussion about measuring automation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Ser...
Service Management Leadership - Becoming a Hunter
16 Oct 2023
Contributed by Lukas
A brief discussion about hunting for value co-creation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techno...
Service Management Leadership - Better Reporting
12 Oct 2023
Contributed by Lukas
A brief discussion about reporting better Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service...
Service Management Leadership - Licensing
11 Oct 2023
Contributed by Lukas
A brief discussion about the irony of tool licensing Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technolog...
Service Management Leadership - 2 Things Every Transformation Needs
10 Oct 2023
Contributed by Lukas
A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service M...
Service Management Leadership - IT Service Delivery
09 Oct 2023
Contributed by Lukas
A brief discussion about service delivery Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service...
Service Management Leadership - Guest Host Luigi Ferri Talking About The IT Certification Debate
06 Oct 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about IT Certifications in his twelfth episode for the Service Management Leadership Podcast. Here is Luigi's L...
Service Management Leadership - Chasing Maturity
05 Oct 2023
Contributed by Lukas
A brief discussion about chasing maturity Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service...
Service Management Leadership - Atrophy
04 Oct 2023
Contributed by Lukas
A brief discussion about investing in outcomes Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Se...
Service Management Leadership - SLAs
03 Oct 2023
Contributed by Lukas
A brief discussion about SLAs Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management,...
Service Management Leadership - Transformation
02 Oct 2023
Contributed by Lukas
A brief discussion about transformation Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service M...
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Management
29 Sep 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Risk Management in his eleventh episode for the Service Management Leadership Podcast. Here is Luigi's Li...
Service Management Leadership - We Require Deeper Knowledge For The Future
28 Sep 2023
Contributed by Lukas
A brief discussion about moving past a basic knowledge Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techno...
Service Management Leadership - Enterprise Service Management
27 Sep 2023
Contributed by Lukas
A brief discussion about Enterprise Service Management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techno...
Service Management Leadership - How To Get Started Moving To ITIL4
26 Sep 2023
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management...
Service Management Leadership - Uniqueness
25 Sep 2023
Contributed by Lukas
A brief discussion about tailored solutions Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servi...
Service Management Leadership - Guest Host Luigi Ferri Talking About Definitions
22 Sep 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Definitions in his tenth episode for the Service Management Leadership Podcast. Here is Luigi's LinkedIn ...
Service Management Leadership - Experience
21 Sep 2023
Contributed by Lukas
A brief discussion about Experience Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manag...
Service Management Leadership - XLAs
20 Sep 2023
Contributed by Lukas
A brief discussion about XLAs Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management,...
Service Management Leadership - ITIL and ITSM Platforms
19 Sep 2023
Contributed by Lukas
A brief discussion about how ITIL is incorporated into our ITSM platforms Each week, Jeffrey will either be sharing his knowledge or interviewing gue...
Service Management Leadership - App or Tools Rationalization
18 Sep 2023
Contributed by Lukas
A brief discussion about a method of rationalization Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technolo...
Service Management Leadership - Guest Host Luigi Ferri Talking About Portfolio Management
15 Sep 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Portfolio Management in his ninth episode for the Service Management Leadership Podcast. Here is Luigi's ...
Service Management Leadership - ITIL4
14 Sep 2023
Contributed by Lukas
A brief discussion about the ITIL4 Four Dimensions of Service Management Each week, Jeffrey will either be sharing his knowledge or interviewing gues...
Service Management Leadership - Top Performers
13 Sep 2023
Contributed by Lukas
A brief discussion about staffing Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Managem...
Service Management Leadership - Quick Diagnoses
12 Sep 2023
Contributed by Lukas
A brief discussion about understanding our shortcomings Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techn...
Service Management Leadership - Total Cost of Ownership
11 Sep 2023
Contributed by Lukas
A brief discussion about TCO analysis Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Man...
Service Management Leadership - Every Organization is The Same, Yet Unique
07 Sep 2023
Contributed by Lukas
A brief discussion about solving business problems Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology...
Service Management Leadership - CMDB Accuracy
06 Sep 2023
Contributed by Lukas
A brief discussion about the CBDB Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Managem...
Service Management Leadership - There Is No Blueprint
05 Sep 2023
Contributed by Lukas
A brief discussion about building a great Service Management program Each week, Jeffrey will either be sharing his knowledge or interviewing guests f...
Service Management Leadership - The Need For Speed
04 Sep 2023
Contributed by Lukas
A brief discussion about stakeholder desires for speed Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the techno...
Service Management Leadership - Guest Host Luigi Ferri Talking About Deployment Management
02 Sep 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about Deployment Management in his eighth episode for the Service Management Leadership Podcast. Here is Luigi'...
Service Management Leadership - Navigating Turbulence
31 Aug 2023
Contributed by Lukas
A brief discussion about the SMO Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Manageme...
Service Management Leadership - Understanding Our Stakeholders
30 Aug 2023
Contributed by Lukas
A brief discussion about stakeholder management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, S...
Service Management Leadership - Think About How To Measure Better
29 Aug 2023
Contributed by Lukas
A brief discussion about measuring and metrics Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Se...
Service Management Leadership - Ice Cubes In Water
28 Aug 2023
Contributed by Lukas
A brief discussion about organizational change Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Se...
Service Management Leadership - Guest Host Luigi Ferri Talking About ITIL Business Analysis
26 Aug 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about ITIL Business Analysis in his seventh episode for the Service Management Leadership Podcast. Here is Luigi...
Service Management Leadership - Something I Learned This Week
24 Aug 2023
Contributed by Lukas
A brief discussion about vendor management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servic...
Service Management Leadership - Problem Management
23 Aug 2023
Contributed by Lukas
A brief discussion about problem management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servi...
Service Management Leadership - A PSA About The Service Desk
22 Aug 2023
Contributed by Lukas
A brief discussion about the the service desk Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Ser...
Service Management Leadership - Moving to ITIL4
21 Aug 2023
Contributed by Lukas
A brief discussion about ITIL4 Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management...
Service Management Leadership - Guest Host Luigi Ferri Talking About ITIL & FinOps
18 Aug 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about ITIL & FinOps in his sixth episode for the Service Management Leadership Podcast. Here is Luigi's Lin...
Service Management Leadership - Having A Retread Service Management Program
17 Aug 2023
Contributed by Lukas
A brief discussion about service management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Servi...
Service Management Leadership - The Future of Enterprise Service Management
16 Aug 2023
Contributed by Lukas
A brief discussion about the future of enterprise service management Each week, Jeffrey will either be sharing his knowledge or interviewing guests f...
Service Management Leadership - Sustainability
15 Aug 2023
Contributed by Lukas
A brief discussion about sustainability Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service M...
Service Management Leadership - Incident Management
14 Aug 2023
Contributed by Lukas
A brief discussion about the importance of communication within incident management Each week, Jeffrey will either be sharing his knowledge or interv...
Service Management Leadership - Guest Host Luigi Ferri Talking About ITSM & IT Security
11 Aug 2023
Contributed by Lukas
Luigi Ferri takes the mic to talk about ITSM & IT Security in his fifth episode for the Service Management Leadership Podcast. Here is Luigi'...
Jeff Jensen joins Service Management Leadership Podcast with Jeffrey Tefertiller
10 Aug 2023
Contributed by Lukas
Jeff joins Jeffrey to discuss Service Portfolio Management. This is the second of a two-part series Each week, Jeffrey will be interviewing guests fr...
Service Management Leadership - The Future of Change Management
09 Aug 2023
Contributed by Lukas
A brief discussion about the future of change management Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the tech...
Service Management Leadership - Vendor Management
08 Aug 2023
Contributed by Lukas
A brief discussion about vendor expectations Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Serv...