This episode is brought to you by The Practical Guide to Effective Communication: Get Recognized for the Value You Already Contribute.Hesha Abrams is an internationally renowned mediator from Dallas, TX. With over 30 years of resolving intense conflict and difficult problems, Hesha comes to us as an expert in addressing conflict with pragmatic approaches.Hesha’s innovative approach and thought-provoking solutions obtain favorable outcomes for even the most complex conflicts.From a young age, Hesha had a strong sense of justice. In her years of work as an attorney she came to understand how to end conflict and successfully defuse the tension - outside the courtroom. She saw that many people feared and avoided conflict, which led her to writing the book, Holding the Calm: The Secret to Resolving Conflict and Defusing TensionThis episode gives you the roadmap to:- Use the ‘sandwich’ technique to deal with people who dominate meetings- Why stories are most effective to make your point stick- Leverage affirmation in the midst of conflict- Untangle major misconceptions surrounding conflict and communication- Accept people as they are- Navigate things when Fight Flight Freeze instinct kicks inLearn more about Hesha and her work on her website http://holdingthecalm.com/

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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