Book a strategic consultation with me now: https://link.simonlehmann.net/widget/bookings/simon-lehmann-personal-calendar-igt0r2y3pbjffntA five-star vacation rental review tells you whether a guest was satisfied. But does it tell the next guest what level of service to expect?In this episode of STR Global Unlocked, I speak with Ashley Ching, founder of Inhaven, about the trust problem facing short-term rentals. We explore why reviews cannot define a property’s promise on their own, why earlier attempts at vacation rental standards failed, and whether shared quality and service tiers could help guests book with more confidence.Questions answered in this episode:- Why don’t five-star reviews tell guests what to expect from a vacation rental?- What can short-term rentals learn from hotel standards?- Why have previous attempts to standardize vacation rentals failed?- Should standards apply to individual homes or property managers?- How can property managers get homeowners on board?- Where does technology improve the guest experience, and where is human service essential?- Who should define and verify vacation rental standards?- Could shared standards make STR businesses more valuable?ResourcesAJL Atelier – Global STR Consulting [https://www.ajlatelier.com]. Led by our host Simon Lehmann, AJL Atelier is a boutique advisory firm helping professional hosts, property managers, and investors succeed in the short-term rental industry.Connect with Simon Lehmann on LinkedIn [https://www.linkedin.com/in/simon-lehmann-8375753b/] Stay connected:Apple Podcasts: https://podcasts.apple.com/us/podcast/str-global-unlocked-with-simon-lehmann-unfiltered/id1842946960 Spotify: https://open.spotify.com/show/3kke4wOx0tNv0duq9MMWtO Youtube: https://www.youtube.com/playlist?list=PLWVkmUOkmhSHcFjzi28AhaQNR98vaG65O Website: https://www.ajlatelier.com/podcasts Newsletter: https://str-global-unlocked.beehiiv.com/

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“What did the council decide on item 42?” — answered with the speaker and the moment.