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The Lean Startup Author on What Ruins Good Companies

26 May 2026

Transcription

Chapter 1: What is the main topic discussed in this episode?

0.031 - 20.894 Jordi Hays

The Lean Startup was foundational to me when I came to Silicon Valley. I remember I went to a Lean Startup book event probably back in 2012. You spoke there and it was very inspiring as I was starting my first company. And I took away from it just, you know, Money is not infinite. Don't die. Don't burn all your money.

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21.175 - 34.291 Jordi Hays

But I mean, maybe we can start there and sort of reset, like, what are the correct lessons that you think should endure from the lean startup? And then we'll go into incorruptible and sort of all of the evolution. But I'd love to sort of have a reflection.

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34.311 - 39.738 John Coogan

Yeah, I would just say, like, super incredibly influential on my career and journey.

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39.998 - 45.484 Jordi Hays

Really, like, unlocked entrepreneurship for a lot of people. Totally. It was the perfect time.

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45.764 - 72.748 John Coogan

You needed $20 million to be a business person. For me, as somebody who just grew up obsessed with startups, I'd be on TechCrunch every day, and all the startups that I thought were cool and crushing it were in TechCrunch every 12 months raising all this money. It feels like out of reach when you're a teenager, and then you realize, hey, capital is way less of a constraint than you would think.

72.728 - 73.411 John Coogan

Thank you for that.

74.636 - 79.397 Eric Ries

Well, guys, thanks. First of all, congrats to you on the success.

79.546 - 108.372 Eric Ries

what's really held up like a lot of the techniques and the specific tactics from lean startup are a little dated now i mean you know groupon it's a case study like it's it's it's old now it came out 2011. yeah but i think the principles have held up really well and especially if you think about like from a mega trends perspective the book said that the world's going to get more and more and more uncertain so our ability to plan and forecast is going to get worse i think we hit we think we nailed that one and that the democratization of technology is going to mean that more and more and more people are going to be able to build faster cheaper better products

Chapter 2: What foundational lessons from Lean Startup should endure in today's business environment?

108.352 - 113.957 Eric Ries

And so when you put those two things together, every industry that's been hit with a double whammy of those two things, things start to pulse up real well.

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114.14 - 135.189 Jordi Hays

Yeah. Do you think startups are getting leaner or less lean in the modern era? And what I mean is that I will see, we have folks on the show all day, oh, $200 million seed round. It doesn't feel lean. At the same time, we hear about the mythical one person, $1 billion company.

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135.65 - 156.229 Jordi Hays

And although there's been some reporting that's been a little bit debunked on it hasn't happened yet, it feels like it is becoming more attainable. You can run leaner even if you're just using SaaS products, but also AI agents can do a lot of things. You can answer a lot of questions. You might have slightly lower legal bills just because you're a little bit sharper going into that negotiation.

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156.249 - 160.92 Jordi Hays

And so I'm wondering on the net leanness, how are you processing the modern era?

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160.9 - 180.287 Eric Ries

Well, every time we have a mania or a bubble, the situation goes bimodal real fast. You have people who are struggling to raise money if they're not in the favored category, and then obviously the money is flowing ridiculous. What's funny is I've been at Lean Startup long enough that people periodically write these articles that are like, such and such company proves that Lean Startup is over.

180.867 - 191.563 Eric Ries

And they always pick a company like Quibi. So it's like you just never know what it's going to be the thing. I think fundamentally like using resources well is an eternal entrepreneurial virtue.

191.623 - 203.901 Eric Ries

So even the people that are overfunded, a lot of them run into trouble because now you don't have that reality kind of barking at you all the time to make sure that you're actually building something that people want because it's easier and easier to delude yourself the more money you raise.

203.881 - 228.825 John Coogan

The other kind of startup that's emerged is the lean startup that ends up raising a lot of capital, but simply because they were lean and they were really scrappy and they grow super quickly. I'm thinking of a Turbo Puffer, our friend's company, where it raised very little money. It's at a nine-figure run right now, but extremely attractive to capital.

228.805 - 242.882 John Coogan

But his entire approach is like, how do I maintain that scrappiness even once I have a Fortress balance sheet? Because that's what made the company great from the beginning. It's just like doing things that customers want that they'll pay for, you know, all these things.

Chapter 3: How do short-term incentives affect long-term company value?

412.591 - 416.375 Eric Ries

Did private equity buy this restaurant? It tastes disgusting.

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416.435 - 440.944 John Coogan

I have the best example of this. My favorite hotel in the world was bought by private equity. And one of the things that every guest would talk about, didn't matter at all, just barely contributed to the cost of having a guest there, was that every night the hotel would walk around and they would leave a warm chocolate chip cookie and milk for each guest.

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440.924 - 468.231 John Coogan

And private equity bought the hotel, which only had like something like 20 something keys. And they immediately removed the free chocolate chip cookie with milk at night thing. And I just so such a funny thing to like take out, but is exactly the kind of thing when you met you transitioning from, you know, this like founder led, you know, family operated business to investor owned.

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469.257 - 484.279 Eric Ries

Yeah, what's sad about it is we've built an economy where people are routinely rewarded for cutting costs, but never held accountable for the downstream brand and quality consequences of that. So like on the balance sheet, getting rid of the cookie is immediate ROI positive.

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484.259 - 496.988 John Coogan

Yeah, and you can justify it. You can justify it because, well, the cookie's still on the menu, so people want the cookie. We looked at the data. A lot of people don't even eat the cookie, right? So it doesn't matter, of course.

497.028 - 514.514 Eric Ries

No, you got it right. How is it possible that the capital structure of a company has a flavor? You can literally taste it. Because notice how when you said that Private Egg took over your hotel, we're all ready to give you condolences. In theory, you might be like, well, having those resources made it better. That's great. No, no one ever feels that way.

515.016 - 533.029 Eric Ries

And everywhere I go, I've been doing this book tour on the new book. People are coming up to me to be like, I know that story. Yes, that happened to me. And they've named like 20 different restaurants to me, hotels, like so many service products where, and again, it's not about private equity per se. It's that we've built this pervasive force that is just dragging companies down.

533.149 - 551.621 Eric Ries

So if we're going to now get to the governance question, and I know for founders listening, it's like, oh God, governance, so boring. But like, as I say in the book, if you don't get the governance of a company right, no other decision you make will matter in the long run because you won't be the one making it. So we have to figure out how do we create that incredible alignment.

551.641 - 564.452 Eric Ries

You've seen it in mission-driven companies where everyone's on the same page. How do we protect that special thing from outside pressure? And when you put those two things together, we can create what I call mission-controlled companies that cannot be corrupted by this temptation.

Chapter 4: What governance structures can help reshape capitalism?

853.248 - 870.042 Eric Ries

When they're just trying to make money for themselves, they wind up hollowing themselves out. That's what makes them dangerous. It was only in the 1980s that the idea of so-called shareholder primacy came into effect. So if you walk by your local park, you will see trees that are older than this idea. This is not some ancient pillar of capitalism.

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870.022 - 884.143 Eric Ries

And in the book, I make the case for, first of all, we've got to get rid of shareholder primacy. I think it's a terrible idea. But the question is kind of like attacking it is easy because the data is so good about all these best practices being so bad. The issue is what do we replace it with? What does mission primacy look like?

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884.183 - 895.654 Eric Ries

And I think the key to that is to understand that being a for-profit company is actually great. Making a profit is actually about making the world a better place. That's literally the definition of it. It's like a positive margin transformation.

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895.734 - 907.302 Eric Ries

So in the book, I argue, and I feel weird doing it on the same day that like Pope Leo made this same point in way better fashion, you know, hundreds of pages. I only mentioned it in passing, but like literally to make a profit.

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907.282 - 932.428 Eric Ries

is to maximize human flourishing that's what it means so now coming back to the pbc all pbc does is give the ceo and the board the legal cover to pursue long-term value creation in the face of hostile investors so if you go there and say listen i want to sell the company to philip morris because they're willing to pay a dollar more per share than it's worth you need the tool to be like no that's ridiculous of course we're not doing that and that's what pbc allows you to do interesting um

932.408 - 941.389 John Coogan

What do you think are some of the most underappreciated companies in history that you feel like had mission primacy?

942.162 - 959.103 Eric Ries

Yeah, yeah. Obviously, these are profiled in great deal in the book. And what's really interesting is if you talk to people about corruption and say like, why does companies go to bleep after they get big or whatever? Most people would be like, it's inevitable. It's human nature. Companies get old. They get big. There's a lot of money involved, blah, blah, blah.

959.824 - 963.529 Eric Ries

But those same people, if you're like, are there any companies you trust? They're like, man, I love Costco.

964.29 - 964.39 Unknown

Yeah.

Chapter 5: How do companies like Costco and Patagonia maintain mission-first cultures?

1168.85 - 1168.91 Jordi Hays

No.

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1168.93 - 1178.505 John Coogan

I think, like, compared to what they're working on now, I think that... No, no, I'm sort of joking, but at the same time, I think it would be a much better use of their time.

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1178.585 - 1193.468 Jordi Hays

I want to talk about Mondragon. Is that how you pronounce it? Oh, sure. Yeah. I'd like you to introduce it, though, first, for those who aren't familiar. And then I have some questions about, you know, where we go, what lessons we learn from it. But first, how do you understand...

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1193.448 - 1212.321 Eric Ries

See, I don't get to talk about Mondragon very often, so I know you did your homework and I just A+. Awesome. Okay, so it's funny we're talking about the day of the Pope's encyclical. So a Catholic priest walked into the war-torn Basque region after the Spanish Civil War. So this is not the setup for a joke. It's not like a priest walks into a bar. He actually went there.

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1213.544 - 1228.044 Eric Ries

And instead of like preaching, you know, just... comforting people who are being devastated, he had this vision for a new kind of economic reality where workers would be empowered to learn a trade and to control their own destiny.

1228.625 - 1241.562 Eric Ries

And to make a very long story short, he started to create this network of worker cooperatives, where the workers themselves own the means of production and they build all kinds, they started with like industrial equipment and now make all kinds of stuff.

1241.542 - 1263.06 Eric Ries

If you zoom out today, Mondragon is this gigantic company that employs 90,000 people in Europe, one of Spain's largest companies, makes elevators and have a grocery store chain. If you look at it from the outside, you say, oh, that's like a fully diversified industrial conglomerate. Makes sense. Like making a lot of money, that's perfectly sensible. But if you zoom in...

1263.142 - 1281.426 Eric Ries

There's nothing about Mondragon that actually resembles a typical for-profit corporation at all. It is a network of, I think, 80 or 90 of these independent worker cooperatives that work together. They have like a Congress where they send representatives and they self-govern. And any of the cooperatives can leave the network if they don't get benefit from the central services that it provides.

1282.007 - 1285.572 Eric Ries

So this is an example of what I call a mission-locked constellation.

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