Improving experiences is why InMoment exists. The company is on a mission to help its clients improve experiences at the intersection of value--where customer, employee, and business needs come together. The heart of what they do is connect their clients with what matters most through a unique combination of comprehensive data, modern technology, and human expertise that helps executives--and the companies they lead--recognize the power and value of customer and employee experiences. With their years of Experience Improvement (XI) Solutions and Experience Intelligence (XI) Platform, they ensure businesses understand and own the moments that matter--to transform experiences today that deliver the highest business value tomorrow. Eric Smuda, VP of CX at customer experience (CX) platform, InMoment, joins me on the Tech Talks Daily Podcast. We discuss how the CX space has shifted throughout the pandemic and what trends he thinks will dominate 2021. I also learn more about how they have recently rolled out a new suite of solutions aimed at experience improvement to better meet its clients' shifting needs due to the pandemic. But more than anything, I'm interested in how InMoment achieved its goals through a unique combination of data, technology, and human expertise.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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