MBA619 Should You Refund Customers Past The Refund Deadline?

Refunds can be a tricky topic. In today’s episode, we discuss whether or not it’s a good policy to refund customers after the refund deadline has passed. How do you balance the need for a great customer service reputation without being taken advantage of? How do you make sure that your investment into a customer’s experience isn’t a total loss? We cover the different approaches, the cost considerations, and the value of risk reversal. Click play, and hear our take! SUBSCRIBE ON APPLE PODCASTS Stitcher | SoundCloud | Podcast Feed | How To Subscribe Give us a Rating & Review Today’s Sponsors: Web Hosting with Unlimited Disk Space, Bandwidth and 24/7 Technical Support. All $100 MBA listeners get 30% off hosting!Just visit hostgator.com/mba30! The post MBA619 Should You Refund Customers Past The Refund Deadline? appeared first on The $100 MBA. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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