AI and B2B Customer Journey Signals - with Carlos Quezada of Hewlett Packard Enterprises

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Recorded08 Aug 2023

Publishertechemergence.libsyn.com ↗

Handlerec:6021102

Show notes

Today's guest is Carlos Quezada, Vice President of Customer Experience Strategy at Hewlett Packard Enterprises. He joins Emerj Senior Editor Matthew DeMello on the program to talk about building customer journeys simultaneously from the B2B and infrastructure perspectives. Later, they talk about how friction in customer journeys predicates a balance between automation and humans in the loop of critical workflows. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

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