In celebration of CX Week this episode features Nancy Porte, Chair, Board of Directors, CXPA. Nancy discusses 3 important topics: 1. Why gaining the support of executives is critical and how you might go about achieving that. 2. Why CX professionals and those considering the profession might want to join the Customer Experience Professionals Association. 3. On a more personal note - Nancy shares her work in support of disadvantaged children and teens where she serves on the Board of the Children's Village. She also talks about how she applies customer experience principles to help operationalize CX. Meet Nancy Nancy is an Executive leader experienced in building corporate revenue through a loyal and reference-able customer base. Expert in developing Voice of the Customer programs, transforming organizations and increasing satisfaction and loyalty through differentiated customer experience. Experience in Board of Director membership and leadership including professional association and community organizations. Certified Customer Experience Professional (CCXP). Nancy is the immediate past-Chair of CXPA. Contact me if: You have feedback you'd like to share about the podcast You would like to be a guest on the show You would like to book me on your show Email me at [email protected] Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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