The Trusted Guide Podcast with Mark Slatin

podcast

The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mar...

#158 US · Business 174 recordings 2022 → today Weekly updated 7 days ago
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1–20 of 174
#167 Technology Is Not the Strategy contributed by Lukas · 7 days ago
# 166 Why Good Ideas Get Blocked: The Trust Equation for Change Leaders with Charlie Green contributed by Lukas · Aug 13
#165 Seth Godin: Why Most Change Efforts Fail Before They Start contributed by Lukas · Jul 16
#164 - The Missing Ingredient in Customer-Centric Leadership: Identity contributed by Lukas · Jun 18
#163 From Delighted Customers to Trusted Guide contributed by Lukas · Jun 10
#162 Compassionomics in Action: Measurable Impact for Business Leaders and Healthcare alike contributed by Lukas · Nov 20, 2025
Introducing The Jordan Harbinger Show contributed by Lukas · Nov 20, 2025
#161 Navigating the Post-Truth Era: Building Brand Trust with Emotional Inquiry contributed by Lukas · Nov 13, 2025
#160 Rethinking Valuation: Why Customer Metrics Matter More contributed by Lukas · Nov 6, 2025
#159 The Serial Fixer Trap: Boundaries, Burnout, and Better Leadership contributed by Lukas · Oct 30, 2025
#158 The Art of Communication: Delivering Difficult News with Compassion contributed by Lukas · Oct 23, 2025
#157 The Anxious Generation contributed by Lukas · Oct 16, 2025
#156 Turning Data Into CX Impact: Storytelling That Sticks contributed by Lukas · Oct 9, 2025
#155 The Evolving State of Customer Experience: Insights and Future Trends contributed by Lukas · Oct 2, 2025
#154 How Political Extremes Shape Customer Loyalty and Brand Evangelism contributed by Lukas · Sep 25, 2025
#153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience contributed by Lukas · Sep 18, 2025
#152 Toyota's Secret Weapon: Applying the A3 and Nemawashi for Customer Loyalty contributed by Lukas · Sep 11, 2025
#151 The Generous Leader: 7 Ways to Give of Yourself for Everyone's Gain contributed by Lukas · Sep 4, 2025
# 150 Delta's AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers? contributed by Lukas · Aug 28, 2025
#149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service contributed by Lukas · Aug 21, 2025
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Charts

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#158 Business · United States

charted in 4 countriesFull rankings →

Activity

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About

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The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mark Slatin, the show examines how trust, credibility, and relationships determine whether ideas move forward—or quietly stall—in complex organizations. Through conversations with experienced leaders, practitioners, and researchers, each e...

Mark Slatin empoweredcx.com RSS Apple

Rankings

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The Trusted Guide Podcast with Mark Slatin is not currently ranked on the Apple Podcasts or Spotify charts tracked by Audioscrape.

Chart records
First charted2025-08-31
Best ever#200 on Apple Podcasts (United States) · 2025-08-31
Days on chart1
Countries now0