The Trusted Guide Podcast with Mark Slatin

podcast

The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mar...

#158 US · Business 174 recordings 2022 → today Weekly updated 7 days ago
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21–40 of 174
#148 Rethinking AI Strategy in Customer Experience contributed by Lukas · Aug 14, 2025
#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management contributed by Lukas · Aug 7, 2025
#146 Balancing Agentic AI and Human Connection in the Contact Center contributed by Lukas · Jul 31, 2025
#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry contributed by Lukas · Jul 24, 2025
#144 From Data to Dollars: How Customer Value Drives Business Growth contributed by Lukas · Jul 17, 2025
#143 The Bravery Effect: Lessons from a Marine and Leadership Expert contributed by Lukas · Jul 10, 2025
#142 Leadership Blind Spots and How to Avoid Them contributed by Lukas · Jul 3, 2025
#141 Designing for Trust: Building Confidence from First Click to Last Mile contributed by Lukas · Jun 26, 2025
#140 Measuring the True Cost of Negative Customer Experiences contributed by Lukas · Jun 19, 2025
#139 Client Onboarding and The Trust Equation - Part 2 of 2 contributed by Lukas · Jun 12, 2025
#138 Client Onboarding and The Trust Equation-Part 1 of 2 contributed by Lukas · Jun 5, 2025
#137 From Oprah to Branson: 5 Celebrity Archetypes Every CX Leader Needs contributed by Lukas · May 28, 2025
#136 Beyond Tools & Tactics: "Becoming a Trusted Guide" - New On-Demand Course contributed by Lukas · May 22, 2025
#135 Emotional Imprinting and the Future of Experience Management contributed by Lukas · May 15, 2025
#134 "It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX contributed by Lukas · May 8, 2025
#133 Future of Agentic AI: Transforming Customer Journeys contributed by Lukas · May 1, 2025
#132 David vs. Goliath: Competing with the Big Banks on Customer Experience contributed by Lukas · Apr 24, 2025
#131 Humanity at Scale: Bruce Temkin's Vision for the Future of Leadership contributed by Lukas · Apr 17, 2025
#130 The Power of Referrals: A Classic Episode Revisited contributed by Lukas · Apr 10, 2025
#129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class contributed by Lukas · Apr 4, 2025
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#158 Business · United States

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About

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The Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mark Slatin, the show examines how trust, credibility, and relationships determine whether ideas move forward—or quietly stall—in complex organizations. Through conversations with experienced leaders, practitioners, and researchers, each e...

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The Trusted Guide Podcast with Mark Slatin is not currently ranked on the Apple Podcasts or Spotify charts tracked by Audioscrape.

Chart records
First charted2025-08-31
Best ever#200 on Apple Podcasts (United States) · 2025-08-31
Days on chart1
Countries now0