On today's episode, Dr. Mark Costes continues his conversation with Dr. Paul Etchison, host of the Dental Practice Heroes Podcast and owner of a thriving group practice. They dive into the unavoidable drama of running a dental office, the psychology behind why people create conflict, and how leadership plays a crucial role in managing team dynamics. Paul shares a real-life example of a team dispute, the lessons learned from it, and why proactive management is key to a smooth-running practice. They also discuss associate onboarding, the importance of personality in hiring, and the systems that keep a multi-doctor practice thriving. EPISODE RESOURCES https://www.dentalpracticeheroes.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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